What level of access is required to view call transcripts in Dialpad?

Problem

Some employees are unable to see call transcripts in Dialpad.

Solution

Workflow Summary

Check your role in Dialpad. You need to be an admin to see call transcripts.

Check your access level

1. In ServiceTitan, go to Settings > Phones Pro > Account Setup.

2. View the list of employees and their roles.

3. To grant Dialpad administrative access, in the Admin Access column, click Yes.