Unable to Apply Credit to Outstanding Balance

Problem

The account shows credit, but it won't apply to the balance. You need to transfer the credit and apply it to the outstanding balance.

Solution

1. Find and go to the associated invoice.

2. Create an adjustment invoice.

3. On the adjustment invoice, create a placeholder task with a price in the exact amount as the credit.

4. Apply that credit to the adjustment invoice.

5. Go back to the adjustment invoice and delete the placeholder task you created in step 3.