Troubleshooting
Role: Administrator · Bookkeeper · CSR · Office AdminArea: Invoicing · All versions
What you're seeing
Your invoices suddenly look off when printed. The company logo is missing, and the layout has formatting problems that weren't there before. The invoice data itself is correct — only the printed appearance is wrong.
Why this happens
There is 1 common reason.
Reason 1
A cached version of the page is loading instead of the current one.
This is usually a temporary display issue in your browser. A hard refresh forces the browser to reload the page fresh and typically restores the logo and formatting.
How to fix it
1Do a hard refresh of the page
On Windows, hold Ctrl and Shift, then press R. (Or hold Ctrl and press F5.)
On Mac, hold Shift and click the Reload button. (Or hold Command and Shift, then press R.)
Check whether the invoice looks normal after the hard refresh.
✓ Done · The logo and formatting display correctly on the printed invoice. You're done.
Still not working?
Contact ServiceTitan Technical Support at go.servicetitan.com/ask with:
The invoice number affected
What's wrong with the printed output (missing logo, layout shift, other)
Your browser and operating system
Whether the issue affects one invoice or all of them, and one user or several
That you already tried a hard refresh
Want to learn more?
Copy and customize invoice print templates ›
How-to guide for editing invoice print templates.