Problem
You may notice a time difference between the timesheet and payroll start times. For example, a timesheet shows a start time at 8 AM, but payroll shows it as 9 AM. Google Chrome uses something called a "cache" to make pages load more quickly. This works by saving pages you access frequently so that your computer doesn't have to download them every time you visit a specific website. Although this will usually make your ServiceTitan experience better, if you're experiencing any trouble, clearing your cache is a good place to start because it forces your computer to re-download your frequently accessed page resources.
Solution
Clear Chrome Cache and refresh Payroll Data
Navigate to Chrome > Delete browsing data.
Select the top 4 checkboxes. This will not delete any of your saved passwords.
Click Delete Data.
If the issue persists, try refreshing your payroll data from the Master Pay File report.
Navigate to Reports > Master Pay File report.
Click Refresh Payroll Data.
By following these steps, you should be able to resolve the discrepancy between the timesheet and payroll start times.