Overview
Create and customize payment types in ServiceTitan so that all your cash, credit card, check, ACH, and financing payments export to your desired accounting software properly.
Who uses this feature
Administrators, office employees, managers, accountants, and bookkeepers
Applies to all business types
Things to know
Payment types are exported as a journal entry when you specify the account the payment will affect.
A negative payment (such as a refund) always impacts the account specified in the Account field, even if it is not set to export as a journal entry.
Customize payment types
Go to navigation and click Settings
.In the side panel, click Invoicing > Payment and Invoice Types.
Click Edit to change an existing payment type or Add to create a new one.
Enter a name for the payment type.
Export as Journal Entry or export as a Payment to send it to your Undeposited Funds account in your accounting software.
Note: If you select this option, the payment will affect the account you choose from the Account dropdown. This is a good option for bad debt, refunds, and financing fees. For example, if one of your customers has financed a job totaling $1000 - $900 financed with a finance fee of $100, you would select the appropriate payment type for the $900 financed. You would then set up a payment type called Financing Fee, set to export as a journal entry, for the $100 financing fee. This would be mapped to an expense account since it's a business fee. When this financing fee is exported to your accounting software, it will debit your expense account and credit your accounts receivable.
From the Account dropdown, select the general ledger account you'd like to export this payment to.
Select the attributes that apply to this payment type.
Note: The GreenSky Direct Funding attribute should only be used if your account has been set up with GreenSky® to use their Direct Funding workflow. The GreenSky Financing attribute can be used to manually record financing payments on the invoice.
Check Hide From Mobile if you do not want technicians to select this payment type in the ServiceTitan Mobile app.
When finished, click Save.
Viewing payment types on invoices
Once you collect a payment on an invoice, the payment type is listed under the Type column.
Want to learn more?
See Payments.