Overview
After mapping your pricebook items to QuickBooks GL accounts, you can start configuring payment types to make sure that transactions recorded in ServiceTitan are accurately reflected in QuickBooks Desktop.
You can customize payment types in and select if you would like them to export as a journal entry. Payment types are exported as a journal entry when you would like to specify the account the payment will affect.
Who uses this feature
Administrators, office employees, managers, accountants, and bookkeepers
Applies to all business types
Applies to all trades
Feature configuration
Account configuration is required to use this feature. Please contact Technical Support for details.
Things to know
A negative payment (such as a refund) will always impact the account specified in the Account field, even if it is not set to export as a journal entry.
Customize payment types
Go to navigation and click Settings
.In the side panel, click Invoicing > Payment and Invoice Types.
Click Edit to change an existing payment type or Add to create a new one.
Enter a name for the payment type.
Export as Journal Entry or export as a Payment to send it to your Undeposited Funds account in your accounting software.
Note: If you select this option, the payment will affect the account you choose from the Account dropdown. This is a good option for bad debt, refunds, and financing fees. For example, if one of your customers has financed a job totaling $1000 - $900 financed with a finance fee of $100, you would select the appropriate payment type for the $900 financed. You would then set up a payment type called Financing Fee, set to export as a journal entry, for the $100 financing fee. This would be mapped to an expense account since it’s a business fee. When this financing fee is exported to your accounting software, it will debit your expense account and credit your accounts receivable.
From the Account dropdown, select the general ledger account you’d like to export this payment to.
Select the attributes that apply to this payment type.
Note: The GreenSky Direct Funding attribute should only be used if your account has been set up with GreenSky® to use their Direct Funding workflow. The GreenSky Financing attribute can be used to manually record financing payments on the invoice.
Check Hide From Mobile if you do not want technicians to select this payment type in the ServiceTitan Mobile app.
When finished, click Save.
Viewing payment types on invoices
Once you collect a payment on an invoice, the payment type is listed under the Type column.
Next step: Set up classes in QuickBooks Desktop
After setting up payment types for QuickBooks, set up classes to categorize your transactions within your income accounts. For more, see QBD Onboarding Step 6: Set up classes in QuickBooks Desktop.