Problem
Technicians cannot create returns against POs on mobile because the POs are in sent status. The POs must be in received status.
Solution
What is the required status for a purchase order to be in to allow technicians to create returns on mobile?
A purchase order must be in a Received status before a return can be conducted by a technician.
In the main navigation bar click Inventory.
In the left side menu, select Purchase Orders
Locate the purchase order you wish to return and check its Status. If the status is Sent, it needs to be marked as Received.
Click on the PO number hyperlink in the P.O No column. The PO details open.
Click Receive
Enter the vendor document number, the date, and the quantities received.
Click Save.