Overview
This guide shows you how to use GreenSky® and all its neat features. Built right into ServiceTitan, this Financing tool empowers you to offer instant financing to eligible customers and set custom financing rules. This lets you control the loan options you offer your customers for specific jobs and automate the financing experience altogether for your team.
Who uses this feature
Back office employees and technicians.
Account configuration is required for this feature. Please contact the ServiceTitan Financing team at financing@servicetitan.com.
Why should I offer financing?
Homeowners often obtain financing for high-cost jobs; in fact, 50% of renovations costing over $5,000 are financed.
Your technicians will get a "yes" more often to high-cost jobs.
Your technicians will be able to close deals faster and take on more jobs.
What are the benefits of using GreenSky® Custom Financing?
Technicians are able to walk the customer through the entire loan application process, all within ServiceTitan Mobile.
When customers apply for financing through ServiceTitan Mobile, they get a loan decision from GreenSky® in seconds.
Eligible customers are able to accept their approved loan immediately. GreenSky® emails customers a confirmation of their application results.
Once the customer is approved, the technician is able to enter payment immediately using the GreenSky® account number (just like entering a credit card payment).
Common terms
Account: A group (Default, or tied to specific business units) identified by a Merchant ID and a Name. Each GreenSky account group holds a single Merchant ID.
Default Rule: Financing rule tied to your Default account. Covers business units not assigned to any other account ("Unassigned").
Custom Rule: Financing rule tied to specific business units. Any Job assigned to these business units loads financing plans according to this custom rule.
Tier: A Total Spend range (for example, $0 to $12,999) with one or more financing plans assigned to it. Plans available to a customer depend on which tier their Estimate amount falls into.
Strategy: When creating or editing a rule, choose Conservative, Balanced (Recommended), or Aggressive to tell the Plan Optimizer how to weigh dealer fees, profit margin, conversion rate, and average ticket size when recommending plans and tiers.
Plan Optimizer: Uses Titan Intelligence to recommend plans and organize them into spending tiers based on your selected strategy. You can expand a tier to view or edit its total spend and plans, or choose to build tiers and select plans manually instead ("start from scratch").
Average Dealer Fee: Shown on each tier — the average dealer fee percentage across that tier's selected plans.
Primary plan: Within a tier, the plan used to calculate the estimated monthly financing cost shown to the customer.
Want to learn more?
Visit ServiceTitan Academy to enroll in courses for GreenSky® Custom Rule Financing for Office Users and Mobile Users
See Get started with GreenSky® Custom Financing and Use GreenSky® Custom Rule Financing in ServiceTitan