Overlapping Timesheet Error When Batching Invoices

Problem

When attempting to manually batch invoices, you receive an error message stating that a technician has an overlapping timesheet.

Solution

This happens when a technician dispatches to a new job without completing the previous one. To resolve this, check the technician's job history and ensure all jobs are marked as completed before dispatching to the next.

1. Go to the navigation bar and click Search.

2. Click the Search dropdown and select Job.

3. Use Technician and Job Status filters to find the job records that aren't exporting.

   Tip: You can use the Timesheets report template to create a report on the timesheet activities of the technician.

4. Find any job marked as Dispatched before the previous job is Completed to update its dispatch time to match the completion time of the last job.

   Note: You can compare the actual job timesheets and the dispatch board technician timesheets to see where the discrepancy is.Your content goes here

5. Open the job record.

6. In the Timesheets section of the job record, click View Timesheets.

7. Edit the fields as needed and click Update.

8. After all jobs are completed and times are corrected, manually batch the invoices again.

9. If the issue persists, contact the Support Team for further assistance.