Master Pay File built-in report

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Overview

The Master Pay File built-in report shows all paid activities including hourly pay, performance pay, and payroll adjustments. Each line in the report represents an employee's gross pay item.

Example Master Pay File reports:

  • See how many hours each employee worked per month

  • Schedule email delivery of total payroll for each pay period

  • Compare gross pay by business unit (BU)


Who uses this feature

  • Administrators and accountants

Things to know

  • Bonus and commission items appear in reports only if the job invoice is in Posted or Exported status.

  • Master Pay File reports include paid activities for all employees including technicians and office employees.        

    Note: The Office Timesheets feature requires account configuration. Please contact Technical Support for details.

  • Paid non-job events are assigned business units (BUs) based on the BU of the technician unless a BU is set on that Timesheet Code's Setting.

  • Depending on your account configuration, the Master Pay File may hide $0 items. This affects office-side reports only, technicians will still see every item in View Payroll on mobile. If you're unsure about your setup, contact your Customer Success Manager (CSM).

Run the report

A built-in Master Pay File report is available on the Reports home screen. You can also create a custom report based on the Master Pay File report template.

To run the built-in report:

  1. Go to the navigation bar and click Reports.

  2. Click the Master Pay File report.        

    Tip: In the search field, enter a few letters from the report title for quick access.

     User searches for the Master Pay File report in ServiceTitan dashboard interface.    

  3. Click the From - To field to select a date range to report on. You can:

  4. Use the calendar to select a specific date range and then click ApplyDate range selection from July 7 to July 14, 2023, with calendar view.

    1. Use the left menu to select a preset date range:                

      1. Today: From 12:00 AM to the current time.

      2. Yesterday: Previous day, from 12:00 AM to 11:59 PM.

      3. This Week: From Monday through Sunday of the current week.

      4. Week to Date: From Monday through the current date of the current week.

      5. Last 7 Days: Previous seven days, including today.

      6. Last 14 Days: Previous 14 days, including today.

      7. Last 30 Days: Previous 30 days, including today.

      8. Month to Date: From the first of the current month to the current day.

      9. Last Month: Entire month before the current month. For example, if the date is February 5, the entire month of January.

      10. Last 90 Days: Previous 90 days, including today.

      11. This Quarter: Current quarter, including future dates. For example, if the date is April 25, from April 1 - June 30.

      12. Last Quarter: Entire quarter before the current quarter. For example, if the date is April 25, from January 1 - March 31.

      13. Quarter to Date: From the first day of the current quarter to the current day.

      14. Year to Date: From January 1 of the current year to the current day.

      15. Last 365 Days: Previous 365 days, including today.

      16. Last Year: From January 1 of the previous year to December 31.

  5. From the Technician Business Unit dropdown, select the technician BUs you want to report on. By default, the report runs for all BUs. You can filter your report by business units or business unit categories:        

    1. Click the dropdown to select individual BUs. Dropdown menu showing options for selecting a Technician Business Unit in HVAC.

    2. To report on BU categories, click Filter , select the BU categories you want to include, and click FilterFilter options for Technician Business Unit including Trade and Division selections.

  6. Use the Technicians dropdown to filter by individual technicians. Dropdown menu showing selected technicians with Frank highlighted among others.        

    Note: If you add BU filters, make sure the technicians you select are assigned to those BUs.

  7. From the Employee Business Unit dropdown, select the office employee BUs you want to report on.

  8. Use the Employees dropdown to filter by individual office employees.        

    Note: If you add BU filters, make sure the office employees you select are assigned to those BUs.

  9. Use the Filter for only dropdown if you want to report on only technicians or only office employees. Dropdown menu showing filter options for Employees and Technicians selection.

  10. When you're done setting filters, click Run Report.

Tip: Click Edit Columns to add and remove columns. For further customization, you can also arrange and filter your results.

Read report results

Each line of the Master Pay File report represents a gross pay item based on the filters you set. The report includes the following columns:

  • Employee Name: Name of the technician or office employee

  • Activity: Type of paid activity

  • Date: Date of the paid activity

  • Paid Duration: Duration of the activity

  • Reg Hours: Number of regular paid hours

  • OT Hours: Number of overtime hours

  • DT Hours: Number of double overtime hours

  • Gross Pay: Dollar amount of the paid activity

  • Customer Name: If the activity is tied to a job, the name of the customer

  • Project Number: If the activity is tied to a job that is part of a project, the project number

  • Zone: If the activity is tied to a job, the zone of the job

  • Tax Zone: If the activity is tied to a job, the tax zone of the job

  • Location Zip: If the activity is tied to a job, the ZIP code of the service location

  • Location Name: If the activity is tied to a job, the name of the contact at the service location

  • Location Address: If the activity is tied to a job, the service location address

  • Labor Type: The labor type associated to the employee or technician

Understand paid activities

The Activity column of the Master Pay File report details the type of pay the employee is receiving:

  • Labor pay activities: Activities paid by the hour, including driving, working, paid idle time, and paid non-job events        

    Note: Non-job events are identified by their timesheet code.

  • Performance pay activities: Bonus pay and commissions, including invoice specific bonuses

  • Payroll adjustments: Direct adjustments or commission base adjustments

Table displaying activities, dates, and paid durations for work and bonuses.

Group pay items by employee

To more easily review payroll, you can group pay items by employee and date:

  1. Click and drag the Employee Name column header to the bar above the report results. The report automatically groups pay items by employee. 

  2. Click and drag the Date column header to the same bar. Table displaying employee activity, grouped by name with date and activity details.The report automatically groups pay items for each employee by date.

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