Overview
Enterprise Hub (EH) is ServiceTitan’s multi-tenant platform that enables management across multiple ServiceTitan tenants. In Enterprise Hub, you can view tenants assigned to you and log into multiple tenants.
Who uses this feature
Owners, general managers, administrators, and centralized call center representatives (CSRs)
Applies to all business types
Feature configuration
This feature requires an Enterprise Hub network. Contact your Customer Success Manager to request a network or contact technical support for details.
Grant access to My Tenants
To grant access to My Tenants for a role:
On the Enterprise Hub Modules screen, click User Management.
Tip: You can also search within modules. To enable additional modules, please contact your Customer Success Manager.
Select Roles.
Either create a new user role or edit an existing user role.
In the EnterpriseHub permissions tab, enable the View My Tenants permission for My Tenants.
Click Save Changes. Users assigned this role can now see the My Tenants module in Enterprise Hub.
Access Tenants
Access my tenants by going to enterprise-hub.servicetitan.com and logging in with your credentials.
The My Tenants screen opens.
Manage your tenants
You can manage your assigned tenants.
In the My Tenants section, select the tenant’s name to sign in to their ServiceTitan account with your company name and click on it and you are redirected to ServiceTitan and logged in as the selected tenant with your company name.
You can view my tenants in both Grid and List modes.
Grid view
List view
Search for tenants
You can search for tenants by their names. The search uses filters to narrow down information. Enter the name of the tenant you are looking for.
The My tenants section displays all search results.
To delete search results, click Delete next to the search item.
Access TitanAdvisor
You can access TitanAdvisor for each of your tenants by logging in through Enterprise Hub. To view the TAD score, you need to log in separately to each tenant, as there is no combined score.
To access TAD:
Click My Tenants.
Select the tenant and click on it.
Click TitanAdvisor
in the navigation bar to access it.
Want to learn more?
Visit ServiceTitan Academy and enroll in Enterprise Hub Basics
See Enterprise Hub