Troubleshooting
Role: Managers · Office employeesArea: Inventory · Purchasing · Requisitions · All versions · All business types
What you're seeing
You open a requisition on a project and try to download its pick list, but the download doesn't start. No error message appears, and nothing happens when you click to download. The pick list is normally a document that lists the items to collect from an inventory location.
Why this happens
There are 2 common reasons.
Reason 1
A product defect blocked the download (now fixed).
When you clicked to download the pick list, the Project/Job Number selector that has to load first didn't load, so the download never started. This was fixed and released in a recent update.
Reason 2
A local browser problem is interfering.
If you're on a current version of ServiceTitan and still hit this, the cause is likely something local — such as a browser blocking the download or serving a stale, cached page.
Before you start
You need permission to view and download inventory requisitions. If you don't have it, contact your administrator.
How to fix it
Run these checks in order.
1Make sure you're on the current version and refresh
Open the project and go to the requisition created under it.
Do a hard refresh of the page (Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac) to load the latest version.
Try to download the pick list again.
✓ Done · The pick list downloads, and you can open and print it.
2If it still doesn't download, rule out a local browser problem
Check whether your browser is blocking pop-ups or downloads from ServiceTitan, and allow them if so.
Clear your browser cache (usually under History or Privacy & Security) to remove stale files, then retry.
Try a different browser or an incognito/private window.
✓ Done · The pick list downloads after allowing downloads, clearing the cache, or switching browsers.
✓ Next · If it still won't download after these checks, this is not the known (resolved) issue — contact Support with the details below.
Still not working?
Contact ServiceTitan Technical Support at go.servicetitan.com/ask with:
The project and requisition numbers
The browser and version you're using
What happens when you click to download (nothing, an error, a blank file)
Whether clearing the cache or trying another browser changed anything
Want to learn more?
Edit, download, and cancel inventory requisitions ›
How to open, edit, download, and cancel a requisition once it's created.
Inventory requisition and invoice closeout ›
How requisitions and their invoices are reconciled and closed out.