What is causing the Inventory Mobile App to display a message that the technician does not have permission, even though permission was granted, and how can it be resolved?

Introduction

This guide helps you fix an issue with the Inventory Mobile app. It covers why a technician might see a permission error even after being granted access.

Problem

Technicians see a message saying they do not have permission. This happens even after permissions are granted.

Solution

Workflow Summary

Follow the steps below to enable the inventory mobile app access.

Enabling inventory mobile app access

1. Go to the navigation bar and click Settings .

2. In the side menu, click Inventory or Purchasing > Configurations.

3. Click the Purchasing tab and turn on the Enable Inventory Mobile App toggle.

4. Save changes and log in to the Inventory Mobile app again.