How to see the date a project invoice email was opened

Introduction

To check the status of a project invoice email in ServiceTitan, go to the project's History section and select Email. There, you can find the invoice email and see its status, though you can't directly track when it was opened.

Problem

You want to know when an invoice email was opened, but it was created on a project and not connected to a job.

Solution

Workflow Summary

Currently, there is no direct way to check the date and time when a project invoice email was opened. You can check the status of the email through Project History. 

To do this:

1. Search for and go to the project that the invoice was created on.

2. On the side menu, click History > Email.

3. Look for the invoice email sent to the customer and check the status.