Getting Action Cancelled errors on the Marketing Overview and Ads pages when trying to access Marketing Pro

Problem

Users may get vague Action Cancelled error pop-ups when viewing the Marketing Overview and Ads pages. This can occur if the connection between Google and ServiceTitan is disrupted. Follow the troubleshooting steps below to resolve the errors.

Solution

Unlink and relink any connected Google Ads and Google Analytics user accounts in your ServiceTitan Marketing Integration Settings to reset the connection between ServiceTitan and Google and resolve the Action Cancelled errors on the Marketing page.

1. Unlink and relink Google Ads

2. Unlink and relink Google Analytics

Unlink and relink Google Ads

1. In ServiceTitan, go to Settings > Integrations > Marketing Integrations.

2. Under the Digital Ads section, click Configure for Google Ads. 

3. Click Edit in the Connect your Google Ads Account to ServiceTitan section. 

4. Click the Trash can icon to delete the existing connection, and then click +Add Account. 

5. This should open a pop-up where you select your desired Google user account and then click Allow to give ServiceTitan access.    

   Note: Make sure to select the user account that has an Administrator role or permissions in Google.

   

6. Select the desired Google Ads account, click Link, and click Next to complete the Ads linking process.

7. When Google Ads is relinked, go back to the Marketing Overview page and see if the errors have been resolved. If the errors are still appearing, move on to the next Unlink and relink Google Analytics section.

Unlink and relink Google Analytics

1. In ServiceTitan, go to Settings > Integrations > Marketing Integrations.

2. Under the Digital Ads section, click Configure for Google Analytics. 

3. Click Edit in the Connect your Google Analytics Account with ServiceTitan for better marketing insights section. 

4. Click the Trash can icon to delete the existing connection, and click +Add Account. 

5. This should open a pop-up where you select your desired Google user account and click Allow to give ServiceTitan access.    

   Note: Make sure to select the user account that has an Administrator role or permissions in Google.

   

6. Make sure to complete the Link properties you manage and Select a view or data stream for selected properties sections as well. For more information on how to complete these sections, see Google Analytics Integration.

7. When Google Analytics is relinked, go back to the Marketing Overview page and see if the errors have been resolved. If the errors are still appearing, reach out to ServiceTitan Technical Support for further assistance.

Related Content

• Can't see Google Ads campaign on the Marketing Ads dashboard even though it's active in the Google Ads Settings

• Google Ads Integration

• Google Analytics Integration