Quick Start Guide
Ferguson Product & Pricing Integration
After your Ferguson integration is configured, activate your supplier integration, set up your Ferguson catalog, and receive your customer-specific pricing.
This guide walks through the end-to-end setup of Ferguson Full Procurement: mapping your account, configuring your pricebook, enabling auto-updates, and creating purchase orders.
Your Ferguson integration must already be configured before following these steps. You will need your Ferguson Account Number and Zip Code.
Step-by-Step
Map Your Account
Go to the navigation bar and click Settings > Integrations > Vendor Integrations > Full Procurement.
Select Ferguson and follow the steps on the Integration Setup screen:
Link Vendors
Select and link Replenishment vendors.
Enter Ferguson Account Number
Enter your Account Number and Zip Code.
Map Account
Review the list of your Account Numbers. Map accounts to Business Units or Trucks & Warehouses.
When finished, click Activate.
Configuration
Set Up Your Pricebook
Choose one of two options to populate your Ferguson catalog in ServiceTitan.
Upload Purchase History
Go to Pricebook > Pricebook Connect > Catalogs.
Select a provider and click Upload Purchase History.
Follow the Import Purchase History steps.
💡 Tip: You can choose to import your 90, 180 and one year purchase history from the dropdown.
Map matched items or add unmatched items as net new.
Add Net New Items
Go to Pricebook > Pricebook Connect > Catalogs, select a catalog to browse.
Select items or categories and click Add to Pricebook. For more, see Add provider catalog items to your pricebook with Pricebook Connect.
Ongoing Maintenance
Manage Your Pricebook
Vendor cost updates flow through nightly. Manually update items or enable Auto Updates in Pricebook > Pricebook Connect > Updates.
On the Updates screen, click the Provider dropdown and select Ferguson.
Click Auto ⚙, and then select Auto Update for the fields you want to update automatically.
💡 Tip: This automatically updates costs for both equipment and materials.
Procurement
Manage Your Purchase Orders (POs)
After you've mapped your catalog and are monitoring any updates, create purchase orders (PO) and send them to Ferguson.
When creating a purchase order, add Ferguson catalog items directly to your PO, even if they're not in your pricebook.
Support
Questions
Reach the right team based on the type of question you have.
| Question type | Contact |
|---|---|
| Integration onboarding or workflow-related inquiries | Contact your dedicated ServiceTitan representative or ServiceTitan Support at support@servicetitan.com. |
| Account credentials or purchase history inquiries | Contact the Ferguson eProcurement team at technology.solutions@ferguson.com. |
For integration onboarding or workflow-related inquiries, contact your dedicated ServiceTitan representative or ServiceTitan Support at support@servicetitan.com.
The process of how ServiceTitan connects directly to the supplier and validates user accounts.