Bulk email invoices

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Overview

ServiceTitan lets you email bulk invoices to multiple customers all at once. This helps you save time from having to compose and send out individual emails. You can bulk email batched and unbatched invoices.


Who uses this feature

  • Administrators, office employees, managers, accountants, and bookkeepers

  • Applies to all business types

  • Applies to all trades

Feature configuration

Things to know

  • You can bulk email batched and unbatched invoices.

  • To email a single customer, follow the same steps and select one customer checkbox instead of multiple.

  • Customers require an email address and notification settings turned on to receive an emailed invoice. Otherwise, their checkbox will be grayed out and unavailable for selection.

  • Customers with multiple invoices can have their invoices combined into a single statement and emailed.

Bulk email batched invoices

Use the email all functionality on the Batch/Export Transactions screen to send batched invoices to multiple customers at once.

To bulk email batched invoices:

  1. Go to the navigation bar and click Accounting. In the side menu, click Batch/Export Transactions.

  2. Click the Select a batch dropdown and select a batch for which you want to bulk email the invoices.
    User interface displaying batch selection options with highlighted batch number eight.

  3. Click Batched

  4. In the Invoices section, click email all.
    Table displaying invoices with options to email, print, and download data.
    The Bulk Email pop-up opens. The Sent column displays the date of the most recent email. It displays Not sent if an email was not sent.
    Invoice selection for bulk email, showing sent and not sent statuses for customers.

  5. To include the attachments associated with the job invoice, select Include all attachments.

  6. To include the forms associated with the job invoice, select Include all forms.

  7. When you’re finished, click Bulk Email.

Bulk email unbatched invoices

Use the Email All functionality on the Invoices screen to email invoices to multiple customers at once.

To bulk email invoices:

  1. Go to the navigation bar and click Accounting.

  2. In the side menu, click Invoices.

  3. Select the invoices you want to send.

  4. Click Actions and select Email Invoices.

  5. On the Compose Email screen that opens, edit and review the email content.

  6. When finished, click Send.

The emails are then sent individually to your customers.

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