Basic Phones - Outbound Calls Not Working

Problem

Users in the office are experiencing a 15-second delay when making outbound calls, and then the call drops.

Solution

1. Try switching out your office phone number for your cell phone number and see if you can make an outbound call.        

   1. If the call still experiences a delay and the call drops, contact Technical Support.

2. If the test call is successful, switch the phone number back to the representative's office phone and retest it.        

   1. If the call still experiences a delay and the call drops, contact Technical Support.