Phones Pro - Abandoned Call Recordings Not Showing Up for Specific Agent

Problem

Some Abandoned Calls are not being recorded for a specific agent. You want to know why this is happening.

Solution

1. Go to the advanced settings under the main line in Phones Pro.

2. Check the recording section to ensure it is enabled.

3. If the recording section is unchecked, it will cause calls after hours not to record in ServiceTitan. Make sure to select the option to ensure the calls are recorded.

4. If settings are correct and the issue is not resolved, please contact ServiceTitan Technical Support.

Note: Ensure that the employee's name is not excluded from the recordings section in the Phones Pro admin settings.

That's it! Following these steps should resolve the issue of abandoned Call Recordings not showing up for a specific agent in Phones Pro.