Complete configuration articles for setting up your Full Procurement Integration environment, permissions, and vendor accounts.

The Full Procurement Integration (formerly Procure-to-Pay) is a seamless, end-to-end supply chain workflow within ServiceTitan. With it you can: Keep your pricebook up to date — improve and automate visibility of product and supplier cost data. Streamline in-app procurement — deliver a more end-to-end workflow through in-app submission of POs. Access Real-Time Pricing and Availability — with real-time pricing and availability directly from the supplier's branch locations. Simplify Reconciliation — easily identify discrepancies across POs, receipts, and bills in one system. Consolidate AP — save time and minimize manual entry by managing bills faster and in-app. Increase Profitability — effectively protect margins with real-time access to fluctuating costs. Enhance End-Customer Satisfaction — achieve effective sales proposals and accurate delivery timelines.

A current list of integrated suppliers is available on the ServiceTitan Marketplace. If your supplier is not listed, you can request a new integration there.

Update the Pricebook Connect > Updates section to show which product attribute fields, such as name, code, and description will be dismissed, automatically updated, or manually updated. Use ServiceTitan's Map to Provider feature to match items and choose which fields are overwritten or kept intact. For more, see Update your pricebook with Pricebook Connect and Map provider catalogs to your pricebook with Pricebook Connect.

No, update the Pricebook Connect > Updates section to show which product attribute fields, such as name, code, and description will be dismissed, automatically updated, or manually updated. As the items are being updated by the vendor in the vendor's product catalog, you will be able to use the Pricebook Connect Update section to review the added or mapped item updates.

For more detailed instructions, see Update your pricebook with Pricebook Connect.

Costs are only displayed for the equipment or materials in the vendor's catalog after the following has occurred: Full Procurement Integration is enabled with the vendor; items have been added directly from the vendor's catalog or mapped from the vendor's catalog to your pricebook; ServiceTitan retrieves contractor-specific pricing from the vendor's pricing API on the next business day for the items that have been added or mapped.

When an electronic PO is submitted, the supplier sends back an acknowledgment to ServiceTitan to confirm the PO was sent successfully. If there are errors, the supplier sends back a negative acknowledgment with a memo to denote the error.

Yes, you can update the purchase order's Ship To location to the vendor's counter for pick up, your warehouse, direct shipment to a job location, or direct shipment to a technician's home.

No, ServiceTitan's Full Procurement Integration does not include retrieving the vendor's invoice.

Currently, ServiceTitan's Full Procurement Integration doesn't have the capability to handle returns and credits directly with the use of the integration.

ServiceTitan is the leading business management platform for the trades, serving Commercial, Residential, and Construction contractors. It centralizes service and construction operations to help businesses win more work, improve cash flow, and boost productivity. Through integration with suppliers' robust product catalogs and real-time pricing, ServiceTitan helps contractors streamline procurement, ensure accurate job quoting, and submit purchase orders seamlessly.

ServiceTitan delivers a comprehensive, all-in-one solution for managing operations, including lead and pipeline management, proposal and contract creation, scheduling and dispatch, inventory and field operations, real-time job costing and analytics, and payroll, billing, and accounting integrations.

ServiceTitan empowers contractors to implement best practices that drive sales and increased revenue to transform their businesses. ServiceTitan Key Value Propositions: Improve Your Bottom Line — maximize profits on every visit and every project with real-time costing and predictive insights across every phase of work. Optimize Cash Flow — improve cash flow with powerful accounting capabilities that automate billing processes and reduce overhead costs. Increase Workforce Productivity & Safety — drive productivity with system and process automation that motivates your people and promotes safety. Maximize Lifetime Customer Value — retain customers with proactive service and execute high-quality work on time. Win More Business — generate more revenue by proactively monitoring pipeline and responding faster to incoming work orders.

Full Procurement Integration optimizes your sales team workflows by: Reducing manual work — eliminate the need to share price sheets manually. Enhancing sales opportunities — improve live sales interactions with detailed supplier content. Ensuring accurate POs — direct purchase order submissions into ERP systems. Improving communication — reduce back-and-forth by keeping customers updated on PO statuses. Accelerating cash collection — speed up reconciliation and improve efficiency. Boosting sales and customer retention — increase purchasing ease for existing and new ServiceTitan customers.

ServiceTitan supports three tiers of integration: Tier 1 — Pricebook management: Real-time product catalog data including descriptions, pricing, and availability from the supplier's catalog. Tier 2 — Electronic PO submission: Tier 1 capabilities plus electronic PO submission to the supplier's ERP system. Tier 3 — Electronic invoicing: Tiers 1 & 2 capabilities plus electronic invoices sent from supplier to ServiceTitan for reconciliation against POs.

Integration timelines vary based on technical complexity. Tier 1 integrations typically take 4–6 weeks; Tier 2 integrations take 6–10 weeks; Tier 3 integrations take 10–14 weeks. Timelines depend on supplier readiness and resource availability.