Why can’t I see all the business units and work order types on the Work Order Booking screen and all the technicians on the Dispatch Board?

Problem

I can't see all business units and work order types when creating a work order. The Dispatch Board does not show all technicians.

Solution

Remove the business unit in your profile settings. This will show all business units, work order types, and technicians.

Update your employee permissions

1. Go to the navigation bar and click Settings .

2. In the side panel, click People > Employees.

3. Select the employee and click Edit.

4. In the Profile tab, remove the Business Unit from the dropdown.

5. Click Save Changes.