Overview
ServiceTitan integrates with Service Finance Company, a nationally licensed sales finance company and an approved FHA Title I lender, allowing your technicians to offer Financing in ServiceTitan Mobile. If you have set up your Service Finance integration and created a default rule for all your financing jobs, you can view or edit the default rule or add a custom rule.
Who uses this feature
Back office employees
Account configuration is required to use this feature. To configure your account, please email the ServiceTitan Financing team at fintechsetup@servicetitan.com.
View or edit your default financing rule
Go to the navigation bar and click Settings
.In the side panel, click Integrations > Financing.
Under Providers, find Service Finance and click Configure.
This opens the Service Finance page.
In the Rules section, click the rule's name (for example, Default Rule) in the table to open it.
This opens the Edit Financing Rule screen.
Review or update improvement types
On the Improvement Types step, you'll see the categories currently selected (highlighted blue with an X) out of the full list.
A counter at the bottom left shows how many are selected (up to 7 total).
Click + on a category to add it, or the X on a selected category to remove it.
Click Next to continue to Select Plans, or close out if you only need to review.
Review or update plans and tiers
On the Select Plans step, the Plan Optimizer shows your current strategy (for example, Your Strategy: Balanced) and its recommended spending tiers.
Click the pencil icon next to your strategy to open the Edit financing strategy panel (The Plan Optimizer uses your strategy selection to tailor plans to your preferences and business goals). Choose one of 3 strategies:
Conservative — Optimize for higher margins, but with lower conversion rates. Preference for plans with low fees.
Balanced (marked "Recommended") — Optimize for higher potential returns by balancing margins and conversion rates.
Aggressive — Optimize for higher conversion rates, but with lower margins. Preference for plans with high customer favorability.
An Expected Results chart shows how your selection compares across metrics.
Click Save to apply the strategy (or Cancel to back out).
Under Plan Optimizer:
If you'd rather manage tiers and plans yourself instead of using the optimizer's recommendations, click Start from scratch.
Click Why these plans? to see the reasoning behind the current recommendation.
Use Expand All / Collapse All, or expand a tier individually, to review its:
Total Spend range
Average Dealer Fee
Customer's Monthly Price range
Selected Plans
Click Save Rule when you're done.
Business-unit-specific accounts each have their own separate rule, listed as additional rows in the same Rules table (or as an Add option under "Quick-start rules for your accounts" if a rule hasn't been created for that account yet) — the same click-to-open pattern applies to those rows too.