Core Product

ServiceTitan Overview for App Marketplace Partners

The operating system that powers the trades — built to help contractors accelerate revenue, drive operational efficiency, and deliver a superior customer experience.

New to ServiceTitan? Start here Jump to key workflows

Key workflows

Our end-to-end platform is purpose-built to accelerate business performance across all roles — from owners and technicians to office staff. The platform addresses key workflows in a trades business, providing tools that accelerate growth, drive operational efficiencies, deliver superior customer and technician experiences, and monitor key business drivers.

Core Products Pro Products FinTech

Core Products

The foundation of the ServiceTitan platform, available to all customers.

Check the demo for Residential experience

Check the demo for Commercial experience

Pro Products

Advanced add-on products that unlock next-level capabilities for your business.

Marketing Pro — All-in-one marketing automation solution for the trades. Leverages customer data and allows customers to capture more opportunities with automation across the entire customer journey.

Contact Center Pro — Delivers next-level call center efficiency, transforming the call booking experience by streamlining customer interactions across multiple ServiceTitan accounts—all from a single, centralized platform.

Scheduling Pro — Streamlines the online booking process, helping convert quality leads with less time, effort, and attention from trades businesses.

Dispatch Pro — Powered by Titan Intelligence (TI), uses machine learning to predict the value of incoming work orders and finds the optimal way to handle those work orders by assigning the best-matched available technician.

Fleet Pro — A fully-integrated, trade-specific fleet management platform created in cooperation with our telematics partner Azuga.

Field Pro — An AI field intelligence platform that helps every technician and sales rep improve performance in the field with pre-job briefs, Call Recordings, equipment documentation, guided diagnostics, and real-time troubleshooting.

Pricebook Pro — An industry-leading pricebook featuring a range of services, materials, and equipment equipped with tools to minimize work and enhance pricing decision-making.

FinTech

Integrated financial tools that help contractors close more work orders and get paid faster.

Payments — ServiceTitan provides several methods for accepting payments for work orders and projects — from technicians swiping credit cards in the field, to office employees applying customer credits to an invoice.

Integrated Financing — Enables contractors to close more work orders and increase ticket sizes by providing integrated first look and second look financing partners directly into ServiceTitan with no additional fees.

Managed Tech (MT)

Any technician generating revenue for the company.

Service / maintenance techs — Service technicians diagnose and repair systems while maintenance technicians tend to perform routine preventative maintenance.

Sales technicians / comfort advisors — A hybrid of a technician and a salesperson. Assesses a customer's needs and provides recommendations for new equipment installations.

Install technicians — Installs new systems and removes old equipment. For more, see Managed technicians and non-managed technicians in ServiceTitan Mobile.

Office Employees

Any employee not in the field, supporting operations from the office.

Customer service representative (CSR) — Answers phone calls and emails to schedule service appointments, answer customer questions, and handle administrative tasks.

Dispatcher — Coordinates and optimizes the daily schedules for all field technicians. This includes assigning work orders, managing real-time changes, and ensuring timely service.

Install coordinator — Manages the logistics for all new equipment installations, ensuring units are ordered, received, and delivered to the job site on time.

Accountant — Manages all financial records, including payroll, invoicing, accounts payable, accounts receivable, and financial reporting.

Marketing manager — Develops and executes marketing campaigns across various channels to generate new leads and work order opportunities.

Warehouse manager — Oversees all warehouse operations including managing inventory, stocking materials, organizing equipment, and preparing supplies for technicians.

Field manager — Supervises all field technicians and oversees job sites, ensuring work orders are completed on time, within budget, and to the highest quality standards.

Titan Advisor

An automated best practice guide that helps you get the most out of ServiceTitan.

TitanAdvisor — automated best practice guide with personalized recommendations for features your organization can implement to achieve your business goals

ServiceTitan overview for App Marketplace partners