Reschedule a work order

Overview

You can reschedule a work order or change the duration by editing the work order appointment. When you reschedule a work order rather than create a new work order and cancel the old one, you retain all records and information associated with the original work order and ensure more accurate reporting.

Things to know

• You can’t reschedule a work order once the invoice has been posted or exported.

• To reschedule a canceled work order, first remove the cancellation by using Work Order Actions > Remove Cancelation.

• To reschedule an appointment that’s on hold, first remove the hold first using Moreon the appointment card. If the entire work order is on hold, use Work Order Actions > Remove Hold.

• Rescheduling an appointment from the Work Order screen resets the technician’s status to Scheduled.

• Rescheduling an appointment from the Dispatch Board by dragging and dropping keeps the technician’s status unchanged.

• Changing the duration of an appointment from the dispatch board, will not reset the technician's status.

Reschedule a work order

There are multiple ways to reschedule a work order. You can perform a bulk edit or edit a single appointment on the work order record or you can drag or right click the appointment on the dispatch board.

1. Search for the work order.

2. Scroll down to Scheduled Appointments.

3. Click Edit to perform a bulk edit or click the Pencil to edit a single appointment.

4. Click the Calendar to edit Start Date.

5. Click the Clock to edit Start Time.

6. If you want to edit the duration select Edit Appointment End Time and add an end time.

7. Click Save Changes.
   

Reschedule a work order from the Dispatch Board

You can reschedule appointments from your dispatch board by right clicking the appointment you want to reschedule or by dragging the appointment to it’s new time.

You can also change the duration of an appointment by clicking and dragging on an end of the appointment.

Want to learn more?

• See Edit work order information