A physical service address associated with a customer, containing all jobs, equipment, and history for that property.
What it does: Separates service history by property so businesses serving customers with multiple locations can track work at each site.
Also called: Service address, Property record
Tags: Core
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ServiceTitan's fleet management add-on providing GPS tracking, driver behavior monitoring, AI cameras, and vehicle maintenance alerts.
What it does: Gives operations managers real-time visibility into every vehicle, reducing fuel costs, improving safety, and lowering insurance premiums.
Also called: GPS fleet tracking, Telematics
Tags: Fleet Pro
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ServiceTitan's advanced scheduling add-on that adds smart capacity management, technician skill matching, and zone-based booking rules.
What it does: Ensures the right technician is booked for the right job at the right time, maximizing daily revenue and reducing travel waste.
Also called: Advanced scheduling, Smart scheduling
Tags: Scheduling Pro
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AI-powered dispatching product that analyzes job requirements, technician skills, drive time, and capacity to optimize job assignments.
What it does: Maximizes technician utilization and on-time arrivals by algorithmically routing and assigning jobs — reducing the cognitive load on dispatchers.
Also called: AI dispatch, Smart dispatch
Tags: Dispatch Pro, ServiceTitan Max, AI-Powered
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ServiceTitan's integrated phone system that routes calls, records conversations, and connects call data to job and customer records.
What it does: Gives businesses a CSR productivity platform with call tracking, recording, and booking analytics built into the same system as their jobs.
Also called: ST Phones, Integrated phone system
Tags: Phones Pro
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ServiceTitan's enterprise-grade call center product, adding advanced queue management, live coaching, and AI features to Phones Pro.
What it does: Enables multi-agent contact center operations with real-time supervision, analytics, and AI-assisted call handling at scale.
Also called: CCP, Advanced Phones Pro
Tags: Contact Center Pro
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a.k.a. CCP
ServiceTitan's integrated marketing automation platform for email, SMS, direct mail, and digital ad campaigns.
What it does: Drives new customer acquisition and repeat revenue by automating targeted campaigns across multiple channels — all tied to actual job revenue.
Also called: ST Marketing, Marketing automation
Tags: Marketing Pro
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Bulk or automated email campaigns sent to customer segments from within Marketing Pro.
What it does: Drives repeat business and membership renewals by staying in front of customers with targeted, personalized messaging.
Also called: Email marketing, Drip campaigns
Tags: Marketing Pro
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