Overview
The Camera Data section is a centralized repository to review all video based events that have been captured within your fleet of vehicles . In Camera Data you can:
View video events from vehicle cameras
Download video events to your local drive
Request video events for the past 31 days
Who uses this feature
Fleet managers, dispatch managers, and dispatchers
Applies to all business types
Applies to all trades
Feature configuration
Account configuration is required to use this feature. Please contact Technical Support for details.
To get started with Fleet Pro, request a demo by clicking Get Started on our Pro Products page, or reach out to your Customer Success Manager (CSM) or Pro Account Manager.
Video events
Video events inside the vehicle are triggered automatically when the dashboard camera detects certain driver behaviors, such as eating/drinking, smoking, or using a mobile device while driving. When these behaviors are detected, the camera automatically starts recording.
Video events outside the vehicle are triggered automatically when the dashboard camera detects certain vehicle motion, such as hard braking, harsh left turn, or sudden acceleration. When these are detected, the camera automatically starts recording.
View Camera Data
To access the Camera Data table, go to Fleet Pro > Fleet Data > Camera Data.
The Camera Data table lists video events captured for the last 31 days. The table also lets you view information about the captured events such as:
Event that triggered the video recording
Driver of the vehicle
Vehicle name
Date when the video was captured
Time when the video was captured
Address where the video was captured
Coordinates where the video was captured
Note: Video events captured range from 10 to ~20 seconds long.
You can also sort the table by columns, search by keywords you enter, and filter for specific events based on filters you define.
For more on filtering data, see Filter Data
For more on searching, see Search for Data
For more on sorting the table, see Sort Data.
View video events
Go to the Camera Data page.
Click on a row under the Events Captured column on the Camera Data table. The video playback screen opens.
Click the Play icon to play the video events.
Video playback controls
When you hover your mouse over the video screen, the video playback controls appear.
The video playback controls let you do the following:
Play/Pause: Play or pause the video.
Video timeline: Jump back or ahead in time on the video events.
Zoom In: Zoom in the video.
Zoom Out: Zoom out the video.
Speed: Increase or decrease the video playback speed.
Audio On/Off: Turn audio of the video on or off.
Screenshot: Take a screenshot of the video.
Swap View: Switch between camera views. You can toggle between the front camera view or the driver-facing view.
Dual View On/Off: Enable or disable the mini video screen on the top right corner of the video screen.
Download: Download the video into your local drive.
Full Screen: Expand the video to full screen mode.
Download video events
To download the video events, find the events you want to download on the Camera Table and click Download 
. The downloaded video file is placed into your system’s default location for downloaded files.
Request video events
In instances where the video events you want to view aren’t listed on the table, you can create a video request from a specific vehicle within a specific time range. You can only make one video request at a time.
Video events obtained from video requests appear on the Camera Data table with the request name specified under the Events Captured column.
Note: A video request can take from a few minutes to over an hour to process. The wireless coverage in the vehicle’s location impacts the video upload time. The vehicle’s camera needs to be powered on to access the video.
To create a video request:
On the Camera Data table, click Request Video on the top right.
The Request video screen opens.Enter the following information:
Vehicle: Select the vehicle from which you want to view video events.
Date: Enter the date when the video was recorded. Video can only be requested for 31 days up to the current date.
Time: Enter the time when the video was recorded.
Duration: Enter the length of the video. You can enter a duration of up to 10 minutes.
Request Name: Enter a name for your request.
Click Next. The Request video confirmation screen opens.
Click Confirm Request.
FAQ
Why are my Fleet Pro video requests stuck in Pending status?
Weak or no connectivity: The camera device must be online with strong LTE coverage to upload requested footage. If the vehicle is parked in a poor-signal area, like a garage or tunnel, the request may stay pending until coverage improves.
Device busy: If the camera is currently recording or processing an event, such as an active incident, video uploads may be delayed.
Sometimes the video stays in Pending status because the camera does not receive the request. In this case, you can delete the request and resubmit it again to troubleshoot.
How can I request crash footage in Fleet Pro if the camera is damaged?
Contact Technical Support to request video retrieval. They may be able to extract stored clips from the cloud if the camera uploaded them before losing power. You can also retrieve footage from the Camera SD card by removing it from the camera.
Keep in mind:
If the camera itself is damaged or disconnected at the time of the crash, footage cannot be retrieved from the device.
If the device was intact until the crash moment, footage prior to the damage may still be retrievable.
How can I successfully request a 10-minute video for Fleet Pro?
Ensure the vehicle was powered on during the timeframe. Cameras typically only record when the ignition is on.
Keep request lengths to 10 minutes or less per clip. Longer requests may fail.
Break longer events into multiple requests if necessary.
How long should video retrieval take in Fleet Pro, and what if it doesn't appear?
In poor coverage areas, the upload may take up to 24 hours until the vehicle regains strong LTE. If the request hasn't appeared after 24 hours, escalate to Technical Support with the request ID, vehicle details, and timestamp.
Want to learn more?
See Fleet Pro