Overview
Book a new work order for an existing service location and customer in the Field Mobile App. This allows for quick upsells and accurate logging to reduce office workload.
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Who uses this feature
Technicians
Applies to all business types
Feature configuration
The Field Mobile App is optimized for iOS, iPadOS, and Android phones and tablets. For more, see System requirements and mobile app information.
If you're using the Field Mobile App and need support, please contact Technical Support (through the office) or reach out directly to support@servicetitan.com.
The Book job permission is required to book work orders for yourself in the Field Mobile App. Please contact the account administrator on your team.
Things to know
You can also book work orders for new service locations if the location record doesn't already exist in ServiceTitan. For more, see Book a job for a new service location in the ServiceTitan Field Mobile App.
Create a Work Order from an existing service location in the Field Mobile App
Open the Field Mobile App and tap Menu
at the bottom of the screen.On the Account screen that opens, tap Create a Work Order.
On the Create Work Order screen that opens, use the Search box to find the service location. You can search by name, location, phone number, or email address.
Tap Add
next to the location address. 
On the screen that opens, enter the required work order details:
Work Order Type
Business Unit
Marketing Campaign
Priority
Start Date & Time
Arrival Window
Summary (Optional)
Send booking confirmation (Optional)
When finished, tap Create Work Order.
If your office has enabled the Leave Unassigned permission for you, an Assigned Technician field appears in the booking flow. The field defaults to you. To leave the work order unassigned for dispatcher routing, tap the field and select Unassigned. When finished, tap Create Work Order.
Note: If the Leave Unassigned permission is not enabled for your account, the Assigned Technician field does not appear and work orders continue to be automatically assigned to you when you tap Create Work Order.