---
title: "Why can't I view the payroll dashboard?"
slug: "why-cant-i-view-the-payroll-dashboard"
updated: 2026-10-16T01:51:19Z
published: 2026-10-16T01:51:19Z
canonical: "help.servicetitan.com/why-cant-i-view-the-payroll-dashboard"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why can't I view the payroll dashboard?

## Problem

You cannot view payroll approval. You might see a message saying "please wait a while for data to generate," but then nothing happens.

## Solution

### Verify employee permissions

1. Go to the employee's profile under **Settings ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/why-cant-i-view-the-payroll-dashboard-image-8c4a7oqt.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A37%3A57Z&se=2026-10-31T03%3A37%3A57Z&sr=c&sp=r&sig=SN3JxRFhjp8S2%2Bj9oT8pnATtjlkOmGyr1mbfQ8iJX6k%3D) > People > Employees**, click on the **Permissions** tab, and check that the employee has the *View payroll approval dashboard* permission to be able to view the payroll dashboard.
2. Once you have confirmed that the permission is granted, go to the payroll dashboard.
3. If you see the message *Please wait a while for data to generate,* click on **Reports** in the main navigation menu.
4. On the *Reports* screen, search for and open the **Master Pay File report**.
5. On the *Master Pay File* report screen that opens, click **Refresh Payroll Data**.
6. Return to the payroll dashboard.
7. If the screen still says, please wait a while for data to generate, refresh your window.
8. After refreshing if the screen still says *Please wait a while for data to generate*, contact [technical support](http://go.servicetitan.com/ask).

### Check Individual Permissions

1. Go to **Settings ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/why-cant-i-view-the-payroll-dashboard-image-z116mxsn.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A37%3A57Z&se=2026-10-31T03%3A37%3A57Z&sr=c&sp=r&sig=SN3JxRFhjp8S2%2Bj9oT8pnATtjlkOmGyr1mbfQ8iJX6k%3D)** in the main navigation menu.
2. In the side panel, click on **People > Employees**.
3. Find your name and select **Edit**, then click the **Permissions** tab.
4. Check if your permissions under *Timesheets* or *Payroll* are correct. Make sure they are updated to allow you to view payroll.

### Clear Browser Cache

1. If permissions are correct but the issue persists, clear your browser cache.
2. Open Google Chrome.
3. Click on the three dots in the top right corner.
4. Go to **Settings**.
5. Select **Privacy and Security**.
6. Click on **Clear browsing data**.
7. Choose **Cookies and other site data** and **Cached images and files**.
8. Click **Clear data**.

After following these steps, try accessing the payroll approval again in ServiceTitan.