Why am I receiving email alerts for all completed forms, even though I have not set up alerts for some of them?

Problem

You are receiving email alerts for all completed forms in ServiceTitan. This happens even for forms that don't have specific alerts set up.

Solution

Follow the steps below to solve the issue.

Check the alert setup

1. Go to the top toolbar and click Settings .

2. In the side panel, click Integrations > Alerts.

3. Check the Completed Form type that doesn't have a form assigned in the Settings column of the alerts list.

4. Click the alert without an assigned form.

5. Assign a specific form to this alert. 

6. Save the changes.

7. Repeat steps 5-7 for any other alerts without assigned forms.

8. Check your email notifications after some forms have been completed to confirm the issue is resolved.