--- title: "Use rep companion in the Field Pro app" slug: "use-rep-companion-in-the-field-pro-app" tags: ["Area - Field Pro", "Role - Technician", "Type - Residential", "Focus - Service Replacement"] updated: 2026-10-15T04:10:27Z published: 2026-10-15T04:10:27Z canonical: "help.servicetitan.com/use-rep-companion-in-the-field-pro-app" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Use rep companion in the Field Pro app ## Overview Rep Companion is an AI-powered self-coaching tool in the Field Pro app. After a call, you can have a real-time conversation with Field Pro, by voice or text, to review your performance, practice your sales skills, and get instant coaching feedback. --- ### #### Who uses this feature - Technicians - Primarily for Residential Service and Replacement business types - Applies to all trades #### Feature configuration - Account configuration for [Field Pro](/v1/docs/field-pro) is required to use this feature. Please contact your office for details. ## Things to know - You can interact with Field Pro using your voice or by typing. You can switch between modes at any time. - When asking questions, Rep Companion draws from your most recent calls, not your entire recording history. - Roleplay sessions simulate a real customer conversation so you can practice before your next job. Field Pro plays the role of the customer. ## Use cases - You wrap up a job where the customer declined a replacement quote. Open Rep Companion, ask *What did I miss in that conversation?* and get a summary of moments where the pitch lost traction. - You ask, *Have I been leading with the warranty benefit in my calls this week?* to check a pattern across your last five recordings. ## Use Rep Companion in the Field Pro app 1. Open the **Field Pro** app. 2. Tap **Chat** to open Rep Companion. ![User interface displaying chat feature and weekly recording progress for sales recordings.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-rep-companion-in-the-field-pro-app-image-h5rfva33.jpg?sv=2026-02-06&spr=https&st=2026-11-12T07%3A36%3A51Z&se=2026-11-12T08%3A36%3A51Z&sr=c&sp=r&sig=IzuFfqtrQYIoO%2FYiFaYYJtuA7qALHpcQR5m5z78jQeo%3D) 3. Choose how you want to interact: tap the **microphone icon** ![icon-voice-button.png](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-voice-button.png?sv=2026-02-06&spr=https&st=2026-11-12T07%3A36%3A51Z&se=2026-11-12T08%3A36%3A51Z&sr=c&sp=r&sig=IzuFfqtrQYIoO%2FYiFaYYJtuA7qALHpcQR5m5z78jQeo%3D) to use your voice, or type your message. ![Input field labeled 'Chat with Atlas' with a microphone icon for voice input.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-rep-companion-in-the-field-pro-app-image-y2xhpxf9.jpg?sv=2026-02-06&spr=https&st=2026-11-12T07%3A36%3A51Z&se=2026-11-12T08%3A36%3A51Z&sr=c&sp=r&sig=IzuFfqtrQYIoO%2FYiFaYYJtuA7qALHpcQR5m5z78jQeo%3D) 4. Start a conversation with Field Pro. Here are some things you can do: 1. **Debrief after a call.** Ask Field Pro about a recent conversation to understand what happened and how to improve. For example: *"What did I do well on my last call?"* or *"How did I handle the pricing conversation?"* 2. **Practice with roleplay.** Ask Field Pro to act as a customer so you can rehearse your approach before a job. For example: *"Let's practice a call where the customer says the price is too high."* Field Pro plays the customer and gives you feedback when you're done. 3. **Ask about multiple calls at once.** Get insights across several recent recordings in one question. For example: *"How often did I offer Financing this week?"* or *"What objections have I heard most in my last five calls?"* 5. When finished, tap **Exit.** ![User interface displaying a question about handling a pricing conversation and exit option.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-rep-companion-in-the-field-pro-app-image-tlh4l29p.jpg?sv=2026-02-06&spr=https&st=2026-11-12T07%3A36%3A51Z&se=2026-11-12T08%3A36%3A51Z&sr=c&sp=r&sig=IzuFfqtrQYIoO%2FYiFaYYJtuA7qALHpcQR5m5z78jQeo%3D) Keep the conversation going with follow-up questions, or start a new topic whenever you're ready. ## Want to learn more? - See [Use Field Pro as a Technician in ServiceTitan Mobile](/v1/docs/use-field-pro-as-a-technician-in-servicetitan-mobile) A structured post-job review completed by the technician in the mobile app covering job outcome, materials used, and follow-up needs. **What it does:** Ensures job data is complete before closing, capturing upsell opportunities, parts used, and any recommended follow-up work. **Also called:** Job close-out, Post-job survey **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) Integration with third-party financing partners (e.g., GreenSky, Wisetack) that lets customers apply for financing on large jobs. **What it does:** Increases average ticket size and close rates by removing price barriers for customers who can't pay upfront. **Also called:** Customer financing, Payment plans **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) **a.k.a.** Customer Financing