--- title: "Trane/American Standard Phone Call Leads integration Home" slug: "trane-and-american-standard-phone-call-leads-integration" tags: ["Area - Leads and Integrations", "Role - Admin", "Type - Residential", "Focus - Service Replacement"] updated: 2026-10-16T00:43:41Z published: 2026-10-16T00:43:41Z canonical: "help.servicetitan.com/trane-and-american-standard-phone-call-leads-integration" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Trane/American Standard Phone Call Leads integration Home Integrate Phone call leads from [Trane.com](https://www.trane.com/index.html) and [AmericanStandardAir.com](https://www.americanstandardair.com/) into your ServiceTitan account and still receive all notifications for phone call leads through the *Dispatch* screen. ![Logos of Trane and American Standard for heating and air conditioning services.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/trane-and-american-standard-phone-call-leads-integration-image-v5s47u4m.png?sv=2026-02-06&spr=https&st=2026-11-13T14%3A36%3A11Z&se=2026-11-13T15%3A36%3A11Z&sr=c&sp=r&sig=G6YTWDAcjwi0e%2F0Uh2wSPBd5G4L7wA2XqxwHOKSfdW4%3D) ## Setup ### Support information - Comfortsite Support: - Phone: 800-430-5284 - Email: [support@comfortsite.com](mailto:support@comfortsite.com) - ASDealerNet Support: - Phone: 800-430-5284 - Email: [support@ASDealerNet.com](mailto:support@ASDealerNet.com) ### Things to know - *It is important to set up web form leads integration before connecting phone call leads.* - **For Phones Pro users:** when you add and assign a new tracking number in ServiceTitan, you should click the **Assign Number to Target** dropdown and select a target. For more, see [Add and assign tracking numbers in Phones Pro](/v1/docs/add-and-assign-tracking-numbers-in-phones-pro). - Phone number redirection takes around 24 hours (phone calls will redirect the next day). - Phone call leads still come through the *Dispatch* screen. - You should repeat the following process for multiple locations: - If you are a Trane dealer, name the campaign *Trane Phone Call Leads - [location]* - If you are an American Standard dealer, name the campaign *American Standard Phone Call Leads - [location]* ## Key workflows To set up the Trane and American Standard Phone Call Leads integration: - [Create Marketing Campaign in ServiceTitan](/v1/docs/create-marketing-campaign-in-servicetitan) - [Create phone number in ServiceTitan](/v1/docs/create-phone-number-in-servicetitan) - [Add a number to Trane Comfortsite or ASDealerNet](/v1/docs/add-a-number-to-trane-comfortsite-or-asdealernet) ## FAQ --- ### #### What is the Leads integration? The Leads integration is an integrated solution that enables dealers to manage their Trane / American Standard repair, maintenance, installation, and system quote requests right from the ServiceTitan booking page. Web form and phone call leads come directly from the Trane / American Standard into ServiceTitan, eliminating the manual entry process for dealers. #### Do I still need to disposition my Trane / American Standard leads appearing in Dispatch? When you turn on the web form leads integration with ServiceTitan, you receive 100% for the disposition portion of your Dealer Score. Then, web form leads stop arriving at your *Dispatch* account. After, we ask you to continue the disposition of remaining Trane/American Standard phone/call leads in *Dispatch* until the phone/call lead integration functionality is available and you take the steps required to connect these leads to your ServiceTitan account. By continuing to update your phone/call lead statuses, Trane/American Standard can continue to measure and improve lead quality. However, phone/call leads dispositioning in *Dispatch* will not impact your Dealer Score. > [!NOTE] > **Note:** A web form lead refers to when a homeowner enters their customer information on [Trane.com](http://trane.com) or [AmericanStandardAir.com](http://americanstandardair.com) and authorizes a dealer to contact them. A phone/call lead refers to when a homeowner calls the phone number associated with your company on the Trane / American Standard website. #### When I put ServiceTitan as my FSM/CRM in my MAX Dealer Profile, a new field appears asking for my ServiceTitan campaign number. What should I do? In this field, you should add a *ServiceTitan campaign phone number* provided by ServiceTitan. This is part of the process for connecting your phone leads from [Trane.com](http://trane.com) or [AmericanStandardAir.com](http://americanstandardair.com) to your ServiceTitan account. > [!WARNING] > **Caution:** You should add the same ServiceTitan campaign phone number to the **Direct Phone Number** field in the Dealer Locator Profile Details. Make sure to click **update profile** to submit changes. These steps guarantee that we know you have connected your phone leads to your ServiceTitan account and you shouldn't disposition or access them through *Dispatch* anymore. #### What phone number should I enter into the Direct Number field of my MAX Dealer Profile? If you want to connect your [Trane.com](http://trane.com) or [AmericanStandardAir.com](http://americanstandardair.com) phone leads to your ServiceTitan account, you should also add your ServiceTitan campaign phone number in the **Direct Phone Number** field. > [!NOTE] > **Note:** Make sure to click **update profile** to submit changes. This allows your phone leads to appear on your ServiceTitan bookings screen and eliminates the need to access *Dispatch* to view and handle them. A customer calls in who intends to hire someone (the lasts over 60 seconds). This is a call lead. What this triggers in ServiceTitan The call is classified as a lead. On the dashboard, the call lead appears as a Lead under Call Metrics. [Learn more โ†’](https://help.servicetitan.com/docs/understanding-calls-vocab) ยท [See the full glossary โ†’](https://help.servicetitan.com/docs/glossary-overview) ServiceTitan's integrated phone system that routes calls, records conversations, and connects call data to job and customer records. **What it does:** Gives businesses a CSR productivity platform with call tracking, recording, and booking analytics built into the same system as their jobs. **Also called:** ST Phones, Integrated phone system **Tags:** Phones Pro [See the full glossary โ†’](https://help.servicetitan.com/docs/glossary-overview)