---
title: "Technicians cannot call out using the Click-to-Call feature"
slug: "technicians-cannot-call-out-using-the-click-to-call-feature"
updated: 2026-10-16T01:57:57Z
published: 2026-10-16T01:57:57Z
canonical: "help.servicetitan.com/technicians-cannot-call-out-using-the-click-to-call-feature"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Technicians cannot call out using the Click-to-Call feature

## Problem

The technician cannot use the click-to-call option. All calls are directed to the voicemail, and the mobile device does not ring.

## Solution

Follow the steps below to resolve the issue.

### Check if the company phone number is blocked on the technician's mobile device

1. Go to the technician's mobile device settings.
2. Find and open the list of blocked numbers.
3. Look for the company's phone number in the list.
4. If you find the company's phone number, remove it from the blocked list.
5. After unblocking the number, test the click-to-call function again in ServiceTitan.

### Change the technician's mobile number in ServiceTitan to a test number temporarily

1. Go to the top toolbar and click **Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-28T10%3A43%3A52Z&se=2026-10-28T11%3A43%3A52Z&sr=c&sp=r&sig=x8YJRrYEYlw6MFQj5kdxX5iyCttmnJx2xQMT65Ii7f0%3D) .
2. In the side menu, click **People > Technicians**.
3. Click **Edit** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-edit.png?sv=2026-02-06&spr=https&st=2026-10-28T10%3A43%3A52Z&se=2026-10-28T11%3A43%3A52Z&sr=c&sp=r&sig=x8YJRrYEYlw6MFQj5kdxX5iyCttmnJx2xQMT65Ii7f0%3D) to view and edit the Technician Profile information.
4. In the *Contact Information* section, change the *Mobile Phone* number.
5. Try making a call using the click-to-call function to see if it works with the test number.
  1. If the call goes through with the test number, the issue is likely with the technician's phone number.
  2. If the call doesn't go through with the test number, document and contact [ServiceTitan Technical Support](https://go.servicetitan.com/#/ask) for further assistance.

The user record for a field technician in ServiceTitan, containing schedule, skills, pay rates, certifications, and performance history.

**What it does:** Centralizes all information needed to schedule, pay, and evaluate a technician from a single record.

**Also called:** Tech profile, Field user record

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)