--- title: "Schedule another job during closeout in the ServiceTitan Field Mobile App" slug: "schedule-another-job-during-closeout-in-fma" tags: ["Area - Field Mobile App (FMA)", "Role - Technician", "Type - Residential", "Focus - Service Replacement"] updated: 2026-10-28T13:31:21Z published: 2026-10-28T13:31:21Z canonical: "help.servicetitan.com/schedule-another-job-during-closeout-in-fma" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Schedule another job during closeout in the ServiceTitan Field Mobile App ## Overview Book a follow-up job for the same customer directly from the Close Out flow without exiting the active job. Your invoice, notes, forms, signatures, and payments are preserved while you book the follow-up, and you can return to the Close Out flow at any time. --- ### #### Who uses this feature - Technicians - Primarily benefits Residential Service and Replacement business types - Applies to all trades #### Feature configuration - The Field Mobile App is optimized for iOS, iPadOS, and Android phones and tablets. For more, see [System requirements and mobile app information](/v1/docs/system-requirements). - If you're using the Field Mobile App and need support, please contact [Technical Support](http://go.servicetitan.com/ask) (through the office) or reach out directly to [support@servicetitan.com](mailto:support@servicetitan.com). - The *Book job* permission is required to use this feature. Please contact the account administrator on your team. ## Things to know - The follow-up booking does not delay or interrupt your active Close Out. You can enter, abandon, submit, or cancel the follow-up booking at any time and return to the Close Out flow at the exact step you left, with all prior inputs preserved. - The follow-up job is created as a separate, distinct job record—not a sub-job or continuation of the active job. There is no automatic linked relationship between the two. - Customer and service location are pre-populated from the active job. For customers with multiple service locations, the active job's location is selected by default; you can change it before booking. - The technician assignment on the follow-up job defaults to you. - The follow-up booking does not pre-populate job type or services from the active job—you select these as you would normally when booking a job. - The follow-up booking requires an active internet connection. Offline follow-up booking is not supported. ## Use cases - An HVAC technician with the *Leave Unassigned* permission closes out their current job while booking a new job for the same customer for a Plumbing technician to service. The office sees the new job in the *Unassigned* section of the Dispatch Board and assigns it to a Plumbing technician. - A technician needs to close out their current job so the office can finalize it, but also needs to schedule a new job for additional work. They select the **Schedule Another Job** (Residential) or **Schedule Another Work Order** (Commercial) option during closeout and assign the new job to themself. ## Schedule another job during closeout in the Field Mobile App 1. Open your active job and tap **Close Out**. 2. On the *Close Out* screen, tap **Schedule Another Job** (Residential) or **Schedule Another Work Order** (Commercial). ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/4) Booking follow-up jobs during job closeout(1).png?sv=2026-02-06&spr=https&st=2026-11-09T10%3A57%3A03Z&se=2026-11-09T11%3A57%3A03Z&sr=c&sp=r&sig=mhhnCbZO8DQSk6%2FddFLlEuqWkgC5naBL%2BC1gZRCtB5A%3D) 3. On the *Book Job/Create Work Order* screen that opens, the customer and service location are pre-populated. Review and adjust the location if the customer has multiple service locations. 4. Enter the required job details: - Job Type - Business Unit - Marketing Campaign - Priority - Start Date & Time - Arrival Window - Summary (Optional) - Send booking confirmation (Optional) 5. If your office has enabled the *Leave Unassigned* permission for you, you can leave the follow-up job unassigned for the dispatcher to route. Otherwise, the booking technician defaults to you. ![Form to book a job with details like date, time, and technician assignment.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/image(186).png?sv=2026-02-06&spr=https&st=2026-11-09T10%3A57%3A03Z&se=2026-11-09T11%3A57%3A03Z&sr=c&sp=r&sig=mhhnCbZO8DQSk6%2FddFLlEuqWkgC5naBL%2BC1gZRCtB5A%3D) 6. Tap **Book Job/Create Work Order** to submit the follow-up. You are returned to the Close Out flow at the exact step you left, with all your prior inputs preserved. > [!NOTE] > **Note:** If you tap back without submitting the follow-up booking, no partial follow-up record is created. You are returned to the Close Out flow and can complete the active job normally. > [!TIP] > **Tip:** Booking a follow-up does not change the status of your active job. You still need to complete the Close Out flow (forms, signatures, payment, and tapping **Complete Job**) to mark the original job as complete. For the full closeout procedure, see [Complete a job with the ServiceTitan Field Mobile App](/v1/docs/complete-a-job-in-fma). ## Want to learn more? - See [Book a job for an existing service location in the ServiceTitan Field Mobile App](/v1/docs/book-a-job-for-an-existing-service-location-in-fma) - See [Complete an appointment in the ServiceTitan Field Mobile App](/v1/docs/complete-an-appointment-in-fma) The main scheduling and dispatching view in ServiceTitan showing all jobs, technicians, and appointment times in a grid or map layout. **What it does:** Gives dispatchers a real-time view of the day's work to manually assign, drag-and-drop, or adjust job assignments. **Also called:** Schedule board, Dispatch view **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) The time range communicated to a customer for when a technician will arrive. **What it does:** Sets customer expectations proactively, reducing 'where's my tech?' calls and improving satisfaction scores. **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)