---
title: "Resolve status sync issues in Contact Center Pro"
slug: "resolve-status-sync-issues-in-contact-center-pro"
tags: ["Area - Contact Center Pro", "Role - Owner Admin", "Role - Admin", "Role - CSR Dispatch", "Type - Residential", "Type - Commercial", "Focus - Service Replacement", "Focus - Construction"]
updated: 2026-10-15T03:01:41Z
published: 2026-10-15T03:01:41Z
canonical: "help.servicetitan.com/resolve-status-sync-issues-in-contact-center-pro"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Resolve status sync issues in Contact Center Pro

## Problem

Your status is out of sync. This is preventing you from receiving calls, even though your status is set to *Available*.

## Solution

Use the **Refresh User Status** option from your *User Settings* to resolve the issue.

### Refresh your User Status

1. In Contact Center Pro, go to the top toolbar and click **User Settings** .
2. Select **Refresh User Status**. ![Cursor Refresh User Status in CCP](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/resolve-status-sync-issues-in-contact-center-pro-image-0c92tru5.png?sv=2026-02-06&spr=https&st=2026-11-13T09%3A03%3A57Z&se=2026-11-13T10%3A03%3A57Z&sr=c&sp=r&sig=UCV%2BvudDlg8vrr%2FUaz1DcyoeGVLY1HV7aB4S%2B7F3VHc%3D)

Wait for the status to refresh. A banner appears after the change is complete.

ServiceTitan's enterprise-grade call center product, adding advanced queue management, live coaching, and AI features to Phones Pro.

**What it does:** Enables multi-agent contact center operations with real-time supervision, analytics, and AI-assisted call handling at scale.

**Also called:** CCP, Advanced Phones Pro

**Tags:** Contact Center Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

**a.k.a.** CCP