--- title: "Use pre-job briefs with Field Pro in ServiceTitan Mobile" slug: "pre-job-briefs-in-servicetitan-mobile" updated: 2026-10-15T04:09:33Z published: 2026-10-15T04:09:33Z canonical: "help.servicetitan.com/pre-job-briefs-in-servicetitan-mobile" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Use pre-job briefs with Field Pro in ServiceTitan Mobile ## Overview A pre-job brief is an audio summary generated by Field Pro in ServiceTitan Mobile. It gives you a quick, hands-free overview of the customer, their original call intent, recent job history, and key account details such as notes, memberships, estimates, agreements, and lifetime revenue, all available right from the Job screen. ## --- ### #### Who uses this feature - Technicians - Primarily for Residential Service business types #### Feature configuration - Account configuration and [office setup](/v1/docs/field-pro) is required to use this feature. Please contact your office for details. - The *Enable job briefs* permission is required to use this feature. Please contact the account administrator on your team. ## Things to know - Pre-job briefs are only available while you are on the job in mobile. They are not accessible from the office side. - Pre-job briefs are also available in the ServiceTitan Field Mobile App. If you use Field Mobile App (new app) instead of ServiceTitan Mobile (legacy app), see [Listen to pre-job briefs with Field Pro in the ServiceTitan Field Mobile App](/v1/docs/pre-job-brief-field-pro-field-mobile-app). - A pre-job brief is automatically generated once the job is assigned to you. - Once the job is updated to *Completed*, the brief is no longer available. ## Best practices - To more efficiently prepare for your job, listen to pre-job briefs while you're driving to the job site. ## How it works Field Pro automatically creates pre-job briefs for you by pulling key information from several areas so you have all the details you need before arriving at the job. > [!NOTE] > **Note:** Field Pro always surfaces the earliest call tied to the job to provide the most accurate customer context. Here’s what Field Pro includes and where the data comes from: - **Customer name**: from the job or Customer Record. - **Customer notes**: from the customer profile of the current job. It takes up to 5 notes. - **Location notes**: from the current job’s service location. It takes up to 5 notes. - **Job summary, type, duration, special instructions, and Arrival Window**: from the active job or dispatch record. - **Assigned technician**: from the job assignment. - **Locations count**: total number of service locations for the customer. - **Lifetime revenue**: pulled from the customer’s financial history. - **Membership status and count of active memberships**: from the customer profile membership. - **Open and Sold estimates**: from the estimate records linked to the customer. - **Service agreements count**: from agreements tied to the customer. - **Recent jobs, five most recent**: from job history, showing job type, start date, summary, and technician. - **Most frequent technician at this location**: based on recent job history. - **Call transcript**: a single earliest call linked to the job, used to capture the customer’s original reason for booking. Field Pro brings this information together in one view so you can understand who the customer is, what the job involves, and any history or context that helps you deliver a better experience on site. ## Listen to pre-job briefs in ServiceTitan Mobile 1. Open your current job and tap **Dispatch**. 2. The *Try listening to the job Brief* pop-up opens with the Job Brief summary audio: 3. Click **Play** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-play-circle-filled-white.png?sv=2026-02-06&spr=https&st=2026-10-29T10%3A10%3A16Z&se=2026-10-29T11%3A10%3A16Z&sr=c&sp=r&sig=j9rz4Uo2sp1JEx%2FDgBNSzgg6jhEeW05cbr4gLS2I%2BNI%3D) to listen to the job brief. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-pre-job-briefs-with-field-pro-in-servicetitan-mobile-image-0hyawe60.png?sv=2026-02-06&spr=https&st=2026-10-29T10%3A10%3A16Z&se=2026-10-29T11%3A10%3A16Z&sr=c&sp=r&sig=j9rz4Uo2sp1JEx%2FDgBNSzgg6jhEeW05cbr4gLS2I%2BNI%3D) 4. If you don’t want to listen to the job brief now, click **Listen Later**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-pre-job-briefs-with-field-pro-in-servicetitan-mobile-image-avvchk1d.png?sv=2026-02-06&spr=https&st=2026-10-29T10%3A10%3A16Z&se=2026-10-29T11%3A10%3A16Z&sr=c&sp=r&sig=j9rz4Uo2sp1JEx%2FDgBNSzgg6jhEeW05cbr4gLS2I%2BNI%3D) 5. If you don’t want to see the pop-up again across all jobs, click **Don’t show again**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-pre-job-briefs-with-field-pro-in-servicetitan-mobile-image-9l541ynr.png?sv=2026-02-06&spr=https&st=2026-10-29T10%3A10%3A16Z&se=2026-10-29T11%3A10%3A16Z&sr=c&sp=r&sig=j9rz4Uo2sp1JEx%2FDgBNSzgg6jhEeW05cbr4gLS2I%2BNI%3D) 6. When finished, click ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-close.png?sv=2026-02-06&spr=https&st=2026-10-29T10%3A10%3A16Z&se=2026-10-29T11%3A10%3A16Z&sr=c&sp=r&sig=j9rz4Uo2sp1JEx%2FDgBNSzgg6jhEeW05cbr4gLS2I%2BNI%3D) . ## Listen to pre-job briefs from the job page in ServiceTitan Mobile If you choose *Listen Later* in the *Try Listening to the Job Brief* pop-up, you can still access and play the pre-job brief from the job screen. Open your current job and tap **Play** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-play-circle-filled-white.png?sv=2026-02-06&spr=https&st=2026-10-29T10%3A10%3A16Z&se=2026-10-29T11%3A10%3A16Z&sr=c&sp=r&sig=j9rz4Uo2sp1JEx%2FDgBNSzgg6jhEeW05cbr4gLS2I%2BNI%3D) next to the **Job Brief**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-pre-job-briefs-with-field-pro-in-servicetitan-mobile-image-tszmnzx0.png?sv=2026-02-06&spr=https&st=2026-10-29T10%3A10%3A16Z&se=2026-10-29T11%3A10%3A16Z&sr=c&sp=r&sig=j9rz4Uo2sp1JEx%2FDgBNSzgg6jhEeW05cbr4gLS2I%2BNI%3D) ## Want to learn more? - See [Field Pro features available on mobile](/v1/docs/field-pro-features-available-on-mobile) The top-level account in ServiceTitan representing a property owner or account holder, containing all locations, jobs, and history. **What it does:** Serves as the single source of truth for all customer interactions, history, and financial data. **Also called:** Customer account, Client record **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) The time range communicated to a customer for when a technician will arrive. **What it does:** Sets customer expectations proactively, reducing 'where's my tech?' calls and improving satisfaction scores. **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) A sales tech sells an estimate. -or- A service, maintenance, or install tech sells an estimate. -or- A CSR sells an estimate over the phone. Let's say the estimate total is below the sold threshold (the customer wants to schedule the work, but hasn't fully decided). [Learn more →](https://help.servicetitan.com/docs/understanding-estimates-vocab) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)