--- title: "Phones Pro Onboarding Part 2: Manage your Dialpad account" slug: "phones-pro-onboarding-part-2" updated: 2026-10-16T02:07:12Z published: 2026-10-16T02:07:12Z canonical: "help.servicetitan.com/phones-pro-onboarding-part-2" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Phones Pro Onboarding Part 2: Manage your Dialpad account ## Overview ServiceTitan Phones Pro is a direct integration with Dialpad. Now that you've completed the [account setup for Phones Pro](/v1/docs/phones-pro-onboarding-part-1), learn the basics of Dialpad to maximize Phones Pro's potential. To manage your Dialpad account: - Step 1: Understand the differences between the Main Line, Contact Centers, and Departments - Step 2: Choose your phone type --- ### #### Who uses this feature - Administrators and Customer Service Representatives (CSRs) - Applies to all business types #### Feature configuration - To get started with Phones Pro, request a demo on our [Pro Products page](https://www.servicetitan.com/features/pro), or reach out to your Customer Success Manager (CSM) or Pro Account Manager. - Account configuration is required to use this feature. Please contact [Technical Support](http://go.servicetitan.com/ask) for details. - Multiple permissions are required to use this feature. Please contact the account administrator on your team. ## Things to know - Phones Pro is a direct integration with Dialpad. It offers a cloud-based phone solution delivering voice and messaging services. - After switching to Phones Pro, the *Set Forwarding Number* option changes to *Set Call Continuity Number* in Phones Pro Settings. While both forwarding and call continuity numbers are external third-party numbers, the call continuity number is a backup phone number in case of an outage and is not part of the call routing during normal functioning hours. - You must have at least one number assigned to the main line to receive calls through Dialpad. - With Phones Pro, you can use the ServiceTitan [Embedded Phone](/v1/docs/use-the-embedded-dialer), directly integrating Dialpad into ServiceTitan. This allows you to make and receive calls without leaving the ServiceTitan website. ## Step 1: Understand the differences between the Main Line, Contact Centers, and Departments The main line, departments, and contact centers are used to set call-handling rules and determine call routing. They determine what happens when a call comes in and where it gets directed. ### Main Line The main line is the first point the call is being directed to. The call is then routed to the contact centers or departments based on the call routing rules set by the administrators. The main line usually has all the advertised numbers assigned. > [!NOTE] > **Note:** You must have at least one number assigned to the main line to receive calls through Dialpad. Due to the main line limitations, we recommend adding your advertised numbers under the main line and routing calls from there to specific call centers or departments. ![User interface showing office settings with 'Main Line' highlighted for selection.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-onboarding-part-2-manage-your-dialpad-account-image-ovia4p6g.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A01%3A08Z&se=2026-10-27T13%3A01%3A08Z&sr=c&sp=r&sig=7rm42pDZiq42JhWPNaPZxH4szdWk6CrevFhiybTM%2B%2F4%3D) > [!NOTE] > **Note:** Both standard and advanced seat agents can be assigned to the main line. ### Ai Contact Centers and Departments Check the table below to learn the key differences between departments and contact centers. | Feature | Departments | Ai Contact Centers | | --- | --- | --- | | Automated Response Menu | ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-onboarding-part-2-manage-your-dialpad-account-image-n7yrb4g1.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A01%3A08Z&se=2026-10-27T13%3A01%3A08Z&sr=c&sp=r&sig=7rm42pDZiq42JhWPNaPZxH4szdWk6CrevFhiybTM%2B%2F4%3D) | ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-onboarding-part-2-manage-your-dialpad-account-image-8inem9k2.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A01%3A08Z&se=2026-10-27T13%3A01%3A08Z&sr=c&sp=r&sig=7rm42pDZiq42JhWPNaPZxH4szdWk6CrevFhiybTM%2B%2F4%3D) | | Fax Number | ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-onboarding-part-2-manage-your-dialpad-account-image-i2wdvkr3.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A01%3A08Z&se=2026-10-27T13%3A01%3A08Z&sr=c&sp=r&sig=7rm42pDZiq42JhWPNaPZxH4szdWk6CrevFhiybTM%2B%2F4%3D) | ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-onboarding-part-2-manage-your-dialpad-account-image-ujz1dgg2.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A01%3A08Z&se=2026-10-27T13%3A01%3A08Z&sr=c&sp=r&sig=7rm42pDZiq42JhWPNaPZxH4szdWk6CrevFhiybTM%2B%2F4%3D) | | Custom Hold Music | ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-onboarding-part-2-manage-your-dialpad-account-image-ucj93p88.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A01%3A08Z&se=2026-10-27T13%3A01%3A08Z&sr=c&sp=r&sig=7rm42pDZiq42JhWPNaPZxH4szdWk6CrevFhiybTM%2B%2F4%3D) | ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-onboarding-part-2-manage-your-dialpad-account-image-s42k3cgw.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A01%3A08Z&se=2026-10-27T13%3A01%3A08Z&sr=c&sp=r&sig=7rm42pDZiq42JhWPNaPZxH4szdWk6CrevFhiybTM%2B%2F4%3D) | | Automatic Call Recording | ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-onboarding-part-2-manage-your-dialpad-account-image-fip7aqp1.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A01%3A08Z&se=2026-10-27T13%3A01%3A08Z&sr=c&sp=r&sig=7rm42pDZiq42JhWPNaPZxH4szdWk6CrevFhiybTM%2B%2F4%3D) | ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-onboarding-part-2-manage-your-dialpad-account-image-x31isu9f.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A01%3A08Z&se=2026-10-27T13%3A01%3A08Z&sr=c&sp=r&sig=7rm42pDZiq42JhWPNaPZxH4szdWk6CrevFhiybTM%2B%2F4%3D) | | Call Monitoring (Listen in, Barge & Take over) | ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-onboarding-part-2-manage-your-dialpad-account-image-z6riep9i.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A01%3A08Z&se=2026-10-27T13%3A01%3A08Z&sr=c&sp=r&sig=7rm42pDZiq42JhWPNaPZxH4szdWk6CrevFhiybTM%2B%2F4%3D) | ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-onboarding-part-2-manage-your-dialpad-account-image-tj51byf7.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A01%3A08Z&se=2026-10-27T13%3A01%3A08Z&sr=c&sp=r&sig=7rm42pDZiq42JhWPNaPZxH4szdWk6CrevFhiybTM%2B%2F4%3D) | | Live Call Transcripts (for supervisor) | ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-onboarding-part-2-manage-your-dialpad-account-image-vaxqio13.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A01%3A08Z&se=2026-10-27T13%3A01%3A08Z&sr=c&sp=r&sig=7rm42pDZiq42JhWPNaPZxH4szdWk6CrevFhiybTM%2B%2F4%3D) | ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-onboarding-part-2-manage-your-dialpad-account-image-aibp4qe0.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A01%3A08Z&se=2026-10-27T13%3A01%3A08Z&sr=c&sp=r&sig=7rm42pDZiq42JhWPNaPZxH4szdWk6CrevFhiybTM%2B%2F4%3D) | | Real-Time Dashboard | | ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-onboarding-part-2-manage-your-dialpad-account-image-nfu7d4c3.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A01%3A08Z&se=2026-10-27T13%3A01%3A08Z&sr=c&sp=r&sig=7rm42pDZiq42JhWPNaPZxH4szdWk6CrevFhiybTM%2B%2F4%3D) | | Alerts | | ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-onboarding-part-2-manage-your-dialpad-account-image-n2yg38ut.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A01%3A08Z&se=2026-10-27T13%3A01%3A08Z&sr=c&sp=r&sig=7rm42pDZiq42JhWPNaPZxH4szdWk6CrevFhiybTM%2B%2F4%3D) | | Call Dispositions | | ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-onboarding-part-2-manage-your-dialpad-account-image-67cev7un.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A01%3A08Z&se=2026-10-27T13%3A01%3A08Z&sr=c&sp=r&sig=7rm42pDZiq42JhWPNaPZxH4szdWk6CrevFhiybTM%2B%2F4%3D) | | Wrap-Up Time | | ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-onboarding-part-2-manage-your-dialpad-account-image-gr27imbk.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A01%3A08Z&se=2026-10-27T13%3A01%3A08Z&sr=c&sp=r&sig=7rm42pDZiq42JhWPNaPZxH4szdWk6CrevFhiybTM%2B%2F4%3D) | | Agent Screen Capture | | ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-onboarding-part-2-manage-your-dialpad-account-image-9hs55a03.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A01%3A08Z&se=2026-10-27T13%3A01%3A08Z&sr=c&sp=r&sig=7rm42pDZiq42JhWPNaPZxH4szdWk6CrevFhiybTM%2B%2F4%3D) | | Ai Call Summary | ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-onboarding-part-2-manage-your-dialpad-account-image-fympx2r6.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A01%3A08Z&se=2026-10-27T13%3A01%3A08Z&sr=c&sp=r&sig=7rm42pDZiq42JhWPNaPZxH4szdWk6CrevFhiybTM%2B%2F4%3D) | ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-onboarding-part-2-manage-your-dialpad-account-image-etb1hs66.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A01%3A08Z&se=2026-10-27T13%3A01%3A08Z&sr=c&sp=r&sig=7rm42pDZiq42JhWPNaPZxH4szdWk6CrevFhiybTM%2B%2F4%3D) | | Real-Time Assist Cards | | ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-onboarding-part-2-manage-your-dialpad-account-image-pgy8koia.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A01%3A08Z&se=2026-10-27T13%3A01%3A08Z&sr=c&sp=r&sig=7rm42pDZiq42JhWPNaPZxH4szdWk6CrevFhiybTM%2B%2F4%3D) | | Live Call Sentiment | | ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-onboarding-part-2-manage-your-dialpad-account-image-5k7zol6b.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A01%3A08Z&se=2026-10-27T13%3A01%3A08Z&sr=c&sp=r&sig=7rm42pDZiq42JhWPNaPZxH4szdWk6CrevFhiybTM%2B%2F4%3D) | ## Step 2: Choose your phone type When you get started with Phones Pro, you need to decide what app type you and all other Phones Pro users at your business will use. There are four app types for Dialpad: - Dialpad desktop application - Dialpad web application - Dialpad mobile application - Embedded dialer in ServiceTitan > [!NOTE] > **Note:** We recommend using the Dialpad desktop app and/or the embedded phone for the best experience. ### Use the Dialpad desktop application The Dialpad desktop application integrates various communication channels like voice, video, and messaging into your computer and offers a consistent user experience across different desktop operating systems. To download the Dialpad desktop app: 1. Go to [Dialpad.com/download/](http://dialpad.com/download/). 2. Based on your device system, click **Download 32-bit** or **Download 64-bit** to install the application on your computer. ![Download options for Dialpad and Dialpad Meetings on Windows platform.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-onboarding-part-2-manage-your-dialpad-account-image-qzvisq48.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A01%3A08Z&se=2026-10-27T13%3A01%3A08Z&sr=c&sp=r&sig=7rm42pDZiq42JhWPNaPZxH4szdWk6CrevFhiybTM%2B%2F4%3D) The Dialpad desktop app interface has the following sections: - Inbox - Contacts - Coaching teams - Departments - Ai Contact Centers - Recents ## Set a custom status Set your status to convey your current activities and availability to others. Inform the team about your tasks and schedule. Your status shows in the upper right corner of the Dialpad desktop app. Default statuses include: - Available - In a meeting - Out sick - Traveling - On vacation - Custom statuses created by your administrator To change your status in Dialpad: 1. Go to your Dialpad Application and click **Profile**. 2. From the *Update your status* dropdown, select the status of your choice. ![Status update options including 'Out sick' and other availability statuses displayed.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-onboarding-part-2-manage-your-dialpad-account-image-shlbp94p.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A01%3A08Z&se=2026-10-27T13%3A01%3A08Z&sr=c&sp=r&sig=7rm42pDZiq42JhWPNaPZxH4szdWk6CrevFhiybTM%2B%2F4%3D) > [!NOTE] > **Note:** When working in a call center, your status doesn't affect your call center availability. To change your call center status, click the **Off Duty** toggle next to Ai Contact Center in the side panel. ![Contact center status options including off duty and various availability statuses.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-onboarding-part-2-manage-your-dialpad-account-image-wty7byxi.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A01%3A08Z&se=2026-10-27T13%3A01%3A08Z&sr=c&sp=r&sig=7rm42pDZiq42JhWPNaPZxH4szdWk6CrevFhiybTM%2B%2F4%3D) ## Set Do not disturb (DND) Turning on *Do not disturb* ensures that all of your calls except calls that come into a call center are forwarded to voicemail. To turn on the *Do not disturb* status: 1. Go to your Dialpad Application and click **Profile**. 2. Enable the **Do not disturb** toggle. ![User interface showing 'Do Not Disturb' status with options for notifications.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-onboarding-part-2-manage-your-dialpad-account-image-a0kwg720.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A01%3A08Z&se=2026-10-27T13%3A01%3A08Z&sr=c&sp=r&sig=7rm42pDZiq42JhWPNaPZxH4szdWk6CrevFhiybTM%2B%2F4%3D) You can set individual departments and call centers to *Do not disturb* by clicking into the department or call center and then clicking the **Active** toggle. ![Contact center interface showing no callers in hold queue and active status indicator.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-onboarding-part-2-manage-your-dialpad-account-image-hygzwlde.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A01%3A08Z&se=2026-10-27T13%3A01%3A08Z&sr=c&sp=r&sig=7rm42pDZiq42JhWPNaPZxH4szdWk6CrevFhiybTM%2B%2F4%3D) ### Use the Dialpad web application The Dialpad web application allows you to place calls and send messages from Dialpad through your web browser. > [!NOTE] > **Note:** The Dialpad web app cannot run simultaneously with the embedded phone. The Dialpad desktop application interface is the same as the Dialpad web application. You can access the Dialpad web app in two ways: 1. Go to [Dialpad.com/app](http://dialpad.com/app). 2. Go to [Dialpad.com/settings](http://dialpad.com/settings) and click **Launch Dialpad**. ![Menu displaying options with a highlighted button to launch the Dialpad feature.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-onboarding-part-2-manage-your-dialpad-account-image-7vaqnhqx.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A01%3A08Z&se=2026-10-27T13%3A01%3A08Z&sr=c&sp=r&sig=7rm42pDZiq42JhWPNaPZxH4szdWk6CrevFhiybTM%2B%2F4%3D) Dialpad web app opens in a new tab. > [!NOTE] > **Note:** Avoid using the web app, especially for CSRs or regular call handlers. Only use it if you're having issues with the embedded phone or the desktop app. ### Use the Dialpad mobile application The Dialpad mobile app lets employees manage calls from anywhere. With the Dialpad app, you can make calls using WiFi, cellular data (*3G, 4G, LTE,* or *5G*), or regular cellular minutes. To download the Dialpad mobile app: 1. Navigate to the *App Store* or *Play Market* based on your mobile device. 2. Search for *Dialpad* and tap **Get** to install the mobile application. ![Dialpad app description with ratings and download button highlighted for users.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-onboarding-part-2-manage-your-dialpad-account-image-6e0fqijc.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A01%3A08Z&se=2026-10-27T13%3A01%3A08Z&sr=c&sp=r&sig=7rm42pDZiq42JhWPNaPZxH4szdWk6CrevFhiybTM%2B%2F4%3D) ## Enable HD calling You can control the way you place and receive calls through Dialpad by enabling or disabling the *HD Calling* function. An HD call uses *VoIP (Voice over Internet Protocol)*, connecting through WiFi when available or using cellular data when WiFi is not detected. To enable *HD Calling* on your iOS device: 1. Launch the Dialpad mobile app. You'll be asked to verify your phone number. 2. In the *Enter this phone's mobile number* field, enter your number. 3. Tap **Activate my phone**. ![User prompted to enter a mobile number and activate their phone.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-onboarding-part-2-manage-your-dialpad-account-image-mnloqs4a.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A01%3A08Z&se=2026-10-27T13%3A01%3A08Z&sr=c&sp=r&sig=7rm42pDZiq42JhWPNaPZxH4szdWk6CrevFhiybTM%2B%2F4%3D) 4. Tap your **Profile > HD Calling (Beta)**. 5. Tap **Enable HD Calling** for *Inbound* and *Outbound* calls. ![Settings for HD Calling feature, enabling inbound and outbound calls with stable connection.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-onboarding-part-2-manage-your-dialpad-account-image-bqbxdx3d.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A01%3A08Z&se=2026-10-27T13%3A01%3A08Z&sr=c&sp=r&sig=7rm42pDZiq42JhWPNaPZxH4szdWk6CrevFhiybTM%2B%2F4%3D) To enable HD Calling on your Android device: 1. Launch the Dialpad mobile app. You'll be asked to verify your phone number. 2. In the *Enter this phone's mobile number* field, enter your number. 3. Tap **Activate my phone**. 4. Tap your **Menu > Settings > HD Calling (Beta)**. 5. Tap **Enable HD Calling** for *Inbound* and *Outbound* calls. ## Set your status To set your status from the Dialpad mobile app: 1. In the Dialpad mobile app, tap **Profile**. 2. Under *Your Status* section, tap **Set your status**. 3. Enter a custom status in the *Set custom status* field or select a status from the *Presets* section. ![Status setting options including meeting, traveling, sick, and vacation presets.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-onboarding-part-2-manage-your-dialpad-account-image-f90ncve0.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A01%3A08Z&se=2026-10-27T13%3A01%3A08Z&sr=c&sp=r&sig=7rm42pDZiq42JhWPNaPZxH4szdWk6CrevFhiybTM%2B%2F4%3D) To enable the *Do Not Disturb (DND)* mode on the mobile app: 1. In the Dialpad mobile app, tap **Profile**. 2. Under the *Do Not Disturb* section, turn on the **Do Not Disturb** toggle. 3. Tap **Set Timer** to select the duration for which you want to remain in DND mode. ![Settings menu showing options for Do Not Disturb and setting a timer.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-onboarding-part-2-manage-your-dialpad-account-image-4y8ohe45.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A01%3A08Z&se=2026-10-27T13%3A01%3A08Z&sr=c&sp=r&sig=7rm42pDZiq42JhWPNaPZxH4szdWk6CrevFhiybTM%2B%2F4%3D) ### Use the Embedded Phone ServiceTitan embedded phone is a direct integration with Dialpad into the ServiceTitan software. You can make, receive, and view your calls through the embedded dialer as well as set your status. To enable the embedded phone: 1. Go to the navigation bar and click **Phones Pro**. 2. Click **View Phone Preferences**, then click **Phones Pro** again. 3. Turn on the **Enable the embedded phone** toggle. ![Settings for enabling and auto-collapsing the embedded phone feature in Phones Pro.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-onboarding-part-2-manage-your-dialpad-account-image-2r8tv52e.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A01%3A08Z&se=2026-10-27T13%3A01%3A08Z&sr=c&sp=r&sig=7rm42pDZiq42JhWPNaPZxH4szdWk6CrevFhiybTM%2B%2F4%3D) > [!NOTE] > **Note:** Only *Advanced Seat* users can use the embedded phone to take and make calls, as well as book jobs. ## Set your status To set your status with the embedded phone: 1. Go to the navigation bar and click **Phones Pro**. 2. Click the **Available** dropdown and select the status of your choice. ![User interface showing available contact centers and recent call options in Phones Pro.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-onboarding-part-2-manage-your-dialpad-account-image-5645qidc.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A01%3A08Z&se=2026-10-27T13%3A01%3A08Z&sr=c&sp=r&sig=7rm42pDZiq42JhWPNaPZxH4szdWk6CrevFhiybTM%2B%2F4%3D) To enable the DND mode on the embedded phone: 1. Go to the navigation bar and click **Phones Pro**. 2. Click the **Arrow** next to your *Profile*. 3. Enable the **Do Not Disturb** toggle. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-onboarding-part-2-manage-your-dialpad-account-image-791umcf5.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A01%3A08Z&se=2026-10-27T13%3A01%3A08Z&sr=c&sp=r&sig=7rm42pDZiq42JhWPNaPZxH4szdWk6CrevFhiybTM%2B%2F4%3D) Now that you've [completed the account setup for Phones Pro](/v1/docs/phones-pro-onboarding-part-1), and learned how to [manage your Dialpad account](/v1/docs/phones-pro-onboarding-part-2#overview), you're ready to learn [the basics of working as a CSR](/v1/docs/phones-pro-onboarding-part-3) for a contact center using the Dialpad and ServiceTitan integration. ## Want to learn more? - See [Use the embedded dialer](/v1/docs/use-the-embedded-dialer) - See [DialPad mobile app overview and setup](/v1/docs/dialpad-mobile-app-overview-and-setup) ServiceTitan's integrated phone system that routes calls, records conversations, and connects call data to job and customer records. **What it does:** Gives businesses a CSR productivity platform with call tracking, recording, and booking analytics built into the same system as their jobs. **Also called:** ST Phones, Integrated phone system **Tags:** Phones Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)