--- title: "Phones Pro Onboarding Part 1: Setup your account for Phones Pro" slug: "phones-pro-onboarding-part-1" updated: 2026-10-16T02:07:06Z published: 2026-10-16T02:07:06Z canonical: "help.servicetitan.com/phones-pro-onboarding-part-1" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Phones Pro Onboarding Part 1: Setup your account for Phones Pro ## Overview Phones Pro is an advanced cloud-based phone solution seamlessly integrated with ServiceTitan that aims to enhance the performance of your customer-facing teams, boost booking rates, increase revenue, and optimize efficiency. The Phones Pro Onboarding Guide is divided into four sections, offering all the necessary information to start using Phones Pro. The first step is setting up your account. --- ### #### Who uses this feature - Administrators and Customer Service Representatives (CSRs) - Applies to all business types #### Feature configuration - To get started with Phones Pro, request a demo on our [Pro Products page](https://www.servicetitan.com/features/pro), or reach out to your Customer Success Manager (CSM) or Pro Account Manager. - Account configuration is required to use this feature. Please contact [Technical Support](http://go.servicetitan.com/ask) for details. - Multiple permissions are required to use this feature. Please contact the account administrator on your team. To set up your Phones Pro account: - Step 1: Configure account numbers and employee seats - Step 2: Get the recommended hardware - Step 3: Choose your network connection ## Things to know - Phones Pro is a direct integration with Dialpad. It offers a cloud-based phone solution delivering voice and messaging services. - A seat refers to an employee's account within Phones Pro. Phones Pro users can have Advanced and Standard seats. - A unique email address is required to set up each new seat. You will receive an error if you try to set up a new seat using the same email address that was already used for an existing seat. Update the email address to a different one in employee settings to continue adding the new seat. - After switching to Phones Pro, the *Set Forwarding Number* option changes to *Set Call Continuity Number* in Phones Pro Settings. While both forwarding and call continuity numbers are external third-party numbers, the call continuity number is a backup phone number in case of an outage and is not part of the call routing during normal functioning hours. ## Step 1: Configure account numbers and employee seats Your Phones Pro setup involves adding tracking and backup numbers, room phones, fax lines, and configuring employee seats within *Settings*. ### Set a call continuity number 1. Go to the top toolbar and click **Settings** ![A simple icon representing a settings gear.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A00%3A12Z&se=2026-10-27T13%3A00%3A12Z&sr=c&sp=r&sig=kc0dvlXwAodE7%2F4Jv9UbiwZv6DSgOHFt9bJHtgzwWMA%3D). 2. In the side panel, go to **Phones Pro > Call Continuity**. 3. Under *Default Call Continuity Number*, choose how incoming calls should be routed when Call Continuity is active. ![Settings for call continuity with options for ServiceTitan and external numbers.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-onboarding-part-1_-setup-your-account-for-phones-pro-image-2m6vbc6t.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A00%3A12Z&se=2026-10-27T13%3A00%3A12Z&sr=c&sp=r&sig=kc0dvlXwAodE7%2F4Jv9UbiwZv6DSgOHFt9bJHtgzwWMA%3D) - Select **ServiceTitan Voice Agent Number** to set ServiceTitan's Voice Agent as the primary responder. Calls will be automatically answered, transcribed, and booked according to your Voice Agent settings. > [!NOTE] > **Note:** The Voice Agent Number option is only available if Voice Agent is enabled for your account. - Select **External Number** to route calls to a custom phone number, such as a third-party answering service, a third-party voice agent, or a backup telephony solution. 1. Select **External Number**. 2. Enter the phone number in the **Phone Number** field. 3. When finished, click **Save**. > [!NOTE] > **Note:** In case of emergencies, or an outage, be sure to turn **Enable Call Continuity** on to route calls to your backup number. After enabling this, a tag on the *Job Booking* screen shows that call continuity is enabled. Account configuration is required to use this feature. Please contact [Technical Support](http://go.servicetitan.com/ask) for details. ### Add room phones 1. Go to the top toolbar and click **Settings** ![A simple icon representing a settings gear.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A00%3A12Z&se=2026-10-27T13%3A00%3A12Z&sr=c&sp=r&sig=kc0dvlXwAodE7%2F4Jv9UbiwZv6DSgOHFt9bJHtgzwWMA%3D). 2. In the side panel, click **Phones Pro > Account Setup**. 3. In the *Room Phones* section, enter a *Room Phone Name* as needed and click **Add Room**. > [!NOTE] > **Note:** A room phone counts as a standard seat. Each room phone must have a distinct name from those of the other rooms. You can delete room phones from this screen. It's not necessary to have any room phones or fax lines. If you don't have them, just skip steps 4 and 5. ### Assign employee seats To configure employee seats in ServiceTitan: 1. Go to the navigation bar and click **Settings** ![A simple icon representing a settings gear.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A00%3A12Z&se=2026-10-27T13%3A00%3A12Z&sr=c&sp=r&sig=kc0dvlXwAodE7%2F4Jv9UbiwZv6DSgOHFt9bJHtgzwWMA%3D). 2. In the side panel, click **Phones Pro > Account Setup**. 3. Select the appropriate seat type for the employees based on their company roles. Office employees can have *Standard* or *Advanced* seats. ![Table displaying employee roles and seat assignments with highlighted selections for upgrades.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-onboarding-part-1-setup-your-account-for-phones-pro-image-v99hhpa6.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A00%3A12Z&se=2026-10-27T13%3A00%3A12Z&sr=c&sp=r&sig=kc0dvlXwAodE7%2F4Jv9UbiwZv6DSgOHFt9bJHtgzwWMA%3D) 4. If the employee is going to be an administrator for Phones Pro, under *Admin Access*, select **Yes**. By default, employees added to Phones Pro aren't administrators. > [!NOTE] > **Note:** You cannot take administrator permissions away from the designated main administrator account. If you need to change the main administrator account, contact [Technical Support](https://go.servicetitan.com/#/ask). 5. When finished, click **Save**. #### Understand the difference between Standard and Advanced seats Understand the differences between the two seat types so you can make an informed choice based on your business needs. Standard seats include the following features: - All essential phone functionality, including call forwarding and advanced routing - Customized greeting and hold music for a personalized call experience - Real-time call transcription for enhanced coaching opportunities - Remote access enabling the employees to work from anywhere and anytime with the Dialpad Mobile app - Unlimited talk time and recording on all calls > [!NOTE] > **Note:** Standard seat agents can only be added to departments. ![Table displaying employee names, roles, and a selected standard seat for Summer.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-onboarding-part-1-setup-your-account-for-phones-pro-image-fqi0c07i.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A00%3A12Z&se=2026-10-27T13%3A00%3A12Z&sr=c&sp=r&sig=kc0dvlXwAodE7%2F4Jv9UbiwZv6DSgOHFt9bJHtgzwWMA%3D) In addition to standard seat features, advanced seats include the following: - An embedded phone experience, so the agents never have to leave ServiceTitan - No need to click on call bubbles and an option to only see relevant call bubbles - Real-time call monitoring to turn around a conversation mid-flight - Real-time recommendations to give correct information the moment your employees need it - Voicemail drop to move on to your next call quickly and efficiently - In-queue callback to provide a better overall hold experience for customers - Advanced seat agents can be added to both call centers and departments ![Table displaying user roles with checkboxes for Standard and Advanced options.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-onboarding-part-1-setup-your-account-for-phones-pro-image-gaiagndv.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A00%3A12Z&se=2026-10-27T13%3A00%3A12Z&sr=c&sp=r&sig=kc0dvlXwAodE7%2F4Jv9UbiwZv6DSgOHFt9bJHtgzwWMA%3D) ### Add and assign tracking numbers A tracking number is a virtual phone number that forwards to a device or line in your office. Any advertised numbers you provide to potential, existing, or past customers are tracking numbers. To add and assign tracking numbers in ServiceTitan: 1. Go to the navigation bar and click **Settings** ![A simple icon representing a settings gear.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A00%3A12Z&se=2026-10-27T13%3A00%3A12Z&sr=c&sp=r&sig=kc0dvlXwAodE7%2F4Jv9UbiwZv6DSgOHFt9bJHtgzwWMA%3D) **.** 2. In the side panel, click **Phones Pro > Phone Numbers**. 3. Click **Add New Number**. > [!NOTE] > **Note:** You can add a *Local Number* or a *Toll-Free Number* as needed. 4. Search by the *Area code*, *ZIP*, or both, and click **Search Numbers**. ![Form to add a new phone number with area code and zip code fields.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-onboarding-part-1-setup-your-account-for-phones-pro-image-2mksef55.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A00%3A12Z&se=2026-10-27T13%3A00%3A12Z&sr=c&sp=r&sig=kc0dvlXwAodE7%2F4Jv9UbiwZv6DSgOHFt9bJHtgzwWMA%3D) 5. Select the number you want to add and click **Choose Number**. A new window opens. 6. In the *Set Call Continuity Number* field, enter the emergency fallback option for your company. You can also choose to use the default number. 7. In the *Allow Incoming SMS* section, click **Yes** to receive texts to this number. ![User interface for setting call continuity number and allowing incoming SMS options.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-onboarding-part-1-setup-your-account-for-phones-pro-image-te1l2wfr.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A00%3A12Z&se=2026-10-27T13%3A00%3A12Z&sr=c&sp=r&sig=kc0dvlXwAodE7%2F4Jv9UbiwZv6DSgOHFt9bJHtgzwWMA%3D) 8. To set a campaign for this number, click the dropdown under the *Set Campaign* field. 9. Choose the *Default Call Type* and select **Tracking** as the number type. 10. In the *Assign Number to Target* section, select **Office** if you want to assign the number to your main line. You can also choose to assign it to a **Call Center** or a **Department**. ![Selection menu showing Titan Home Services in the office dropdown list.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-onboarding-part-1-setup-your-account-for-phones-pro-image-xd6xl2jy.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A00%3A12Z&se=2026-10-27T13%3A00%3A12Z&sr=c&sp=r&sig=kc0dvlXwAodE7%2F4Jv9UbiwZv6DSgOHFt9bJHtgzwWMA%3D) ### Add and assign Direct Inward Dialing (DID) numbers Direct Inward Dialing (DID) is a number assigned to a specific individual, extension, or desk within an organization. Unlike a general company phone number, a direct dial number allows callers to reach a specific person directly bypassing the main company line. > [!NOTE] > **Note:** When you create a user account, a DID number is assigned to the employee automatically. Assigning a DID number manually is only necessary if you want to change the existing DID to a new number or add more than one number to the employee account. To add and assign a DID number: 1. Go to the navigation bar and click **Settings** ![A simple icon representing a settings gear.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A00%3A12Z&se=2026-10-27T13%3A00%3A12Z&sr=c&sp=r&sig=kc0dvlXwAodE7%2F4Jv9UbiwZv6DSgOHFt9bJHtgzwWMA%3D) **> Phones Pro > Phone Numbers**. 2. Click **Add New Number**. 3. Select **Local Number**. 4. Search by the *Area code*, *ZIP*, or both, and click **Search Numbers**. ![Form to add a new phone number with area code and zip code fields.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-onboarding-part-1-setup-your-account-for-phones-pro-image-tjuqhc5e.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A00%3A12Z&se=2026-10-27T13%3A00%3A12Z&sr=c&sp=r&sig=kc0dvlXwAodE7%2F4Jv9UbiwZv6DSgOHFt9bJHtgzwWMA%3D) 5. Select the number you want to add and click **Choose Number**. A new window opens. 6. In the *Set Call Continuity Number* field, enter the emergency fallback option for your company. You can also choose to use the default number. 7. In the *Allow Incoming SMS* section, click **Yes** to receive texts to this number. 8. To set a campaign for this number, click the dropdown under the *Set Campaign* field. 9. Choose the *Default Call Type* and select **Direct Dial** as the number type. 10. Select a user from the *Select User* dropdown. 11. When you're done, click **Add Number**. ![Form for setting call continuity number and campaign details with options.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-onboarding-part-1-setup-your-account-for-phones-pro-image-c02qolrt.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A00%3A12Z&se=2026-10-27T13%3A00%3A12Z&sr=c&sp=r&sig=kc0dvlXwAodE7%2F4Jv9UbiwZv6DSgOHFt9bJHtgzwWMA%3D) In *Dialpad Settings*, the Direct Dial number is added as the employee's *Primary Number*. Save this number to add it to their profile in ServiceTitan as their *Office Phone*. To change the employee's office number in ServiceTitan: 1. Go to the navigation bar and click **Settings** ![A simple icon representing a settings gear.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A00%3A12Z&se=2026-10-27T13%3A00%3A12Z&sr=c&sp=r&sig=kc0dvlXwAodE7%2F4Jv9UbiwZv6DSgOHFt9bJHtgzwWMA%3D) **> People > Employees**. 2. Click **Edit** to edit the employee's profile and update their *Office Phone* number to the new number. ![Form for updating user role and contact information including email and phone numbers.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-onboarding-part-1-setup-your-account-for-phones-pro-image-nuke2xwl.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A00%3A12Z&se=2026-10-27T13%3A00%3A12Z&sr=c&sp=r&sig=kc0dvlXwAodE7%2F4Jv9UbiwZv6DSgOHFt9bJHtgzwWMA%3D) > [!NOTE] > **Note:** The *Office Phone* number is the number ServiceTitan uses when placing outbound calls to the customers. Make sure it is the right DID number for your account. ## Step 2: Get the recommended hardware See the list below for recommended hardware for ServiceTitan Phones Pro. All items here are fully tested by Dialpad. ### Recommended headsets Review the table below containing all compatible headsets for Dialpad. | ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-onboarding-part-1-setup-your-account-for-phones-pro-image-yvyfuaqc.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A00%3A12Z&se=2026-10-27T13%3A00%3A12Z&sr=c&sp=r&sig=kc0dvlXwAodE7%2F4Jv9UbiwZv6DSgOHFt9bJHtgzwWMA%3D) | [Plantronics Blackwire C3210​ (Wired)](https://www.poly.com/us/en/products/headsets/blackwire/blackwire-3200) | | --- | --- | | ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-onboarding-part-1-setup-your-account-for-phones-pro-image-24ftu1wo.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A00%3A12Z&se=2026-10-27T13%3A00%3A12Z&sr=c&sp=r&sig=kc0dvlXwAodE7%2F4Jv9UbiwZv6DSgOHFt9bJHtgzwWMA%3D) | [Poly Voyager Focus UC (Wireless)](https://www.poly.com/us/en/products/headsets/voyager/voyager-focus-uc) | | ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-onboarding-part-1-setup-your-account-for-phones-pro-image-8naukqzk.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A00%3A12Z&se=2026-10-27T13%3A00%3A12Z&sr=c&sp=r&sig=kc0dvlXwAodE7%2F4Jv9UbiwZv6DSgOHFt9bJHtgzwWMA%3D) | [Plantronics Voyager 8200 (Wireless)](https://www.poly.com/us/en/products/headsets/voyager/voyager-8200-uc) | | ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-onboarding-part-1-setup-your-account-for-phones-pro-image-geqk97oo.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A00%3A12Z&se=2026-10-27T13%3A00%3A12Z&sr=c&sp=r&sig=kc0dvlXwAodE7%2F4Jv9UbiwZv6DSgOHFt9bJHtgzwWMA%3D) | [Plantronics Voyager 6200 (Wireless)](https://www.poly.com/us/en/products/headsets/voyager/voyager-6200-uc) | | ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-onboarding-part-1-setup-your-account-for-phones-pro-image-8jc430sc.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A00%3A12Z&se=2026-10-27T13%3A00%3A12Z&sr=c&sp=r&sig=kc0dvlXwAodE7%2F4Jv9UbiwZv6DSgOHFt9bJHtgzwWMA%3D) | [Plantronics Voyager 5200 (Wireless)](https://www.poly.com/us/en/products/headsets/voyager/voyager-5200) | | ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-onboarding-part-1-setup-your-account-for-phones-pro-image-6ou0wykm.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A00%3A12Z&se=2026-10-27T13%3A00%3A12Z&sr=c&sp=r&sig=kc0dvlXwAodE7%2F4Jv9UbiwZv6DSgOHFt9bJHtgzwWMA%3D) | [Jabra Evolve 40 (Wired)](https://www.jabra.com/business/office-headsets/jabra-evolve/jabra-evolve2-40) | | ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-onboarding-part-1-setup-your-account-for-phones-pro-image-pm6avjhb.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A00%3A12Z&se=2026-10-27T13%3A00%3A12Z&sr=c&sp=r&sig=kc0dvlXwAodE7%2F4Jv9UbiwZv6DSgOHFt9bJHtgzwWMA%3D) | [Jabra Evolve 65 (Wireless)](https://www.jabra.com/business/office-headsets/jabra-evolve/jabra-evolve2-65) | | ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-onboarding-part-1-setup-your-account-for-phones-pro-image-a80ptpnx.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A00%3A12Z&se=2026-10-27T13%3A00%3A12Z&sr=c&sp=r&sig=kc0dvlXwAodE7%2F4Jv9UbiwZv6DSgOHFt9bJHtgzwWMA%3D) | [Jabra Evolve 75 (Wireless)](https://www.jabra.com/business/office-headsets/jabra-evolve/jabra-evolve2-75) | | ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-onboarding-part-1-setup-your-account-for-phones-pro-image-7g4ig4kv.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A00%3A12Z&se=2026-10-27T13%3A00%3A12Z&sr=c&sp=r&sig=kc0dvlXwAodE7%2F4Jv9UbiwZv6DSgOHFt9bJHtgzwWMA%3D) | [Jabra Engage 50 (Wired)](https://www.jabra.com/business/office-headsets/jabra-engage/jabra-engage-50##5099-610-189) | ### Recommended desk phones Review the table below containing all compatible desk phones for Dialpad. | ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-onboarding-part-1-setup-your-account-for-phones-pro-image-59y86jq4.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A00%3A12Z&se=2026-10-27T13%3A00%3A12Z&sr=c&sp=r&sig=kc0dvlXwAodE7%2F4Jv9UbiwZv6DSgOHFt9bJHtgzwWMA%3D) | [Poly VVX 250 (with power supply)](https://www.poly.com/us/en/products/phones/vvx/vvx-250) | | --- | --- | | ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-onboarding-part-1-setup-your-account-for-phones-pro-image-84ouywkp.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A00%3A12Z&se=2026-10-27T13%3A00%3A12Z&sr=c&sp=r&sig=kc0dvlXwAodE7%2F4Jv9UbiwZv6DSgOHFt9bJHtgzwWMA%3D) | [Poly VVX 350 (with power supply)](https://www.poly.com/us/en/products/phones/vvx/vvx-350) | | ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-onboarding-part-1-setup-your-account-for-phones-pro-image-gkl2nroa.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A00%3A12Z&se=2026-10-27T13%3A00%3A12Z&sr=c&sp=r&sig=kc0dvlXwAodE7%2F4Jv9UbiwZv6DSgOHFt9bJHtgzwWMA%3D) | [Yealink T33G](https://www.yealink.com/en/product-detail/ip-phone-t33g) | | ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-onboarding-part-1-setup-your-account-for-phones-pro-image-hmqeeghz.jpg?sv=2026-02-06&spr=https&st=2026-10-27T12%3A00%3A12Z&se=2026-10-27T13%3A00%3A12Z&sr=c&sp=r&sig=kc0dvlXwAodE7%2F4Jv9UbiwZv6DSgOHFt9bJHtgzwWMA%3D) | [Yealink T46U](https://www.yealink.com/en/product-detail/ip-phone-t46u) | | ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-onboarding-part-1-setup-your-account-for-phones-pro-image-eac9ite6.jpg?sv=2026-02-06&spr=https&st=2026-10-27T12%3A00%3A12Z&se=2026-10-27T13%3A00%3A12Z&sr=c&sp=r&sig=kc0dvlXwAodE7%2F4Jv9UbiwZv6DSgOHFt9bJHtgzwWMA%3D) | [Yealink T48U](https://www.yealink.com/en/product-detail/ip-phone-t48u) | | ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-onboarding-part-1-setup-your-account-for-phones-pro-image-qpbyq1au.png?sv=2026-02-06&spr=https&st=2026-10-27T12%3A00%3A12Z&se=2026-10-27T13%3A00%3A12Z&sr=c&sp=r&sig=kc0dvlXwAodE7%2F4Jv9UbiwZv6DSgOHFt9bJHtgzwWMA%3D) | [Yealink T54W](https://www.yealink.com/en/product-detail/ip-phone-t54w) | For more, see [Get the recommended hardware for Phones Pro](/v1/docs/get-the-recommended-hardware-for-phones-pro). ## Step 3: Choose your network connection Learn about your recommended network options and which one to use for Phones Pro. - Dialpad does not support virtual private networks (VPNs). If your company uses a VPN, set up a Split tunnel and direct Dialpad traffic outside of the VPN. - You can use a virtual LAN (VLAN) for managing routing policies. You can also use a voice VLAN for security purposes. > [!NOTE] > **Note:** You are required to set up a voice VLAN when workstations are linked together through IP phones. - For better voice quality, we recommend using either a high-speed DSL, cable, or fiber-optic connection with dedicated upload and download bandwidth for the voice of at least 100 kilobits/second for each voice line you plan to run. ### Wired and wireless connections Wired connections provide the best quality experience. Using a wired connection makes data travel shorter and straighter paths through protected wires, lowering the chances of any problems like interference or obstacles. If you use a wireless connection, be aware of the following issues: - Physical obstructions - Channel congestion - Electromagnetic interference - Multiple Wi-Fi bandwidth frequencies - Type of frequency for wifi connection ### Router options Phones Pro supports network routers, switches, and firewalls. Make sure your network hardware supports the following features: - Quality of service (QoS) - Bandwidth limiting - Simple Network Management Protocol (SNMP) It is required to turn off the following features: - Session Initiation Protocol Application Layer Gateway (SIP-ALG) - Deep Packet Inspection (DPI) - Stateful Packet Inspection (SPI) ## Enable Quality of Service (QoS) Quality of Service (QoS) is a feature of routers and switches that arranges traffic in order of importance, ensuring that high-priority data is transmitted before less critical information. For supported routers, you can configure QoS settings based on: - Application (RTP/SIP) - Application and port (RTP over UDP) - Destination port - Combination of the options listed above ## Fully Qualified Domain Names (FQDNs) Routing to a Fully Qualified Domain Name (FQDN) allows modern Cloud Networks flexibility for routing, security, system maintenance, and remote device management. Dialpad uses FQDNs for: - Registration - Exchanging SIP to set up a call - Managing Device Firmware - Managing Device Configurations - Managing Devices remotely Dialpad recommends the following FQDN: - dialpad.com - www.obitalk.com - www1.obitalk.com - prov.obitalk.com - devpfs.obitalk.com - storage.googleapis.com - ubervoice.ubervoip.net - turn.ubervoip.net - stun.l.google.com - uvwss.ubervoip.net - legacy.dialpad.com - dialpadcdn.com - static.dialpadcdn.com - prov*.dialpad.com Now that you've completed the account setup for Phones Pro, you can go to [Phones Pro Onboarding Guide Step 2: Manage your Dialpad account](/v1/docs/phones-pro-onboarding-part-2). ## Want to learn more? - See [Phones Pro glossary](/v1/docs/phones-pro-glossary) ServiceTitan's integrated phone system that routes calls, records conversations, and connects call data to job and customer records. **What it does:** Gives businesses a CSR productivity platform with call tracking, recording, and booking analytics built into the same system as their jobs. **Also called:** ST Phones, Integrated phone system **Tags:** Phones Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) ServiceTitan's AI-powered inbound phone agent that answers calls, gathers caller information, and books or reschedules jobs without a human CSR. **What it does:** Handles inbound calls 24/7, capturing after-hours demand and reducing hold times during peak periods — without adding headcount. **Also called:** AI receptionist, Virtual CSR, VA **Tags:** Phones Pro, AI-Powered [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) Targeted text message campaigns sent to customer segments through Marketing Pro. **What it does:** Reaches customers on the highest-open-rate channel (SMS) with time-sensitive promotions, reminders, and service offers. **Also called:** Text marketing, SMS marketing **Tags:** Marketing Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) **a.k.a.** Text Campaigns Split determines how much credit each technician is getting for the job. For example: If two technicians perform work on a job, the split could be an even 50%-50%, or it could be 75%-25% if the first technician did a bulk of the work. By default 100% of the technician split will go to the first technician assigned to the job. [Learn more →](https://help.servicetitan.com/docs/servicetitan-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)