--- title: "Open project document annotations from messages and RFIs in the ServiceTitan Field Mobile App" slug: "open-project-document-annotations-from-messages-and-rfis-in-fma" tags: ["Area - Field Mobile App (FMA)", "Role - Technician", "Focus - Construction", "Focus - Service Replacement", "Type - Commercial", "Type - Residential"] updated: 2026-10-15T04:05:37Z published: 2026-10-15T04:05:37Z canonical: "help.servicetitan.com/open-project-document-annotations-from-messages-and-rfis-in-fma" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Open project document annotations from messages and RFIs in the ServiceTitan Field Mobile App ## Overview Tap annotation links in messages to open the referenced file immediately. When reviewing an RFI, tap **View on drawing** to go directly to the file. This eliminates the need to search through project folders or call the office to find the right document. --- ### #### Who uses this feature - Technicians - Applies to all business types - Applies to all trades #### Feature configuration - The Field Mobile App is optimized for iOS, iPadOS, and Android phones and tablets. For more, see [System requirements and mobile app information](/v1/docs/system-requirements). - If you're using the Field Mobile App and need support, please contact [Technical Support](http://go.servicetitan.com/ask) (through the office) or reach out directly to [support@servicetitan.com](mailto:support@servicetitan.com). - This feature is currently in Early Access and available for specific accounts. It is subject to change. If you want to enable this feature for your account, join the waitlist [here](https://docs.google.com/forms/d/e/1FAIpQLSePyjTkg-xkcZLtBfu_tJSHPi7rxd1RyltbyMRlvO11JYIKSg/viewform). - Account configuration and office setup for [RFI tasks in document annotations](https://help.servicetitan.com/shared/2941d953-d831-41b0-8b8e-f03b1dbe530b) and [document management commenting](/v1/docs/use-document-management-commenting-on-projects) is required to use this feature. Please contact your office for details. - The *View Projects* permission is required to use this feature. Please contact the account administrator on your team. ## Things to know - This feature requires [Project Documents](https://help.servicetitan.com/how-to/manage-project-related-documents-and-media-in-the-servicetitan-field-mobile), [Messages](/v1/docs/view-and-send-messages-in-fma), and [Requests for Information (RFIs)](https://help.servicetitan.com/how-to/manage-requests-for-information-rfis-on-projects-in-the-servicetitan-field) to be enabled for your account. - This feature works with push notifications. If you receive a push notification for an annotation @mention, tapping it opens the Field Mobile App and takes you directly to the annotation file. Account configuration is required to receive push notifications. Please contact your office for details. - An active internet connection is required to use this feature. Document annotations don't load offline. ## Best practices - Make sure your account is configured for push notifications and that you've enabled push notifications for the Field Mobile App in your device settings. This way, you receive alerts immediately when someone @mentions you. - Before tapping a link to a document annotation, save any work in progress. The Field Mobile App closes the current screen to open the project document. ## Use cases - A project manager tags you in an annotation on a floor plan to flag an issue. You tap the link in Message and the Field Mobile App takes you directly to the annotated document so you can review the issue on site. - While reviewing an RFI task in the Field Mobile App, you need to see the annotation where the RFI pin was placed. Tap **View on drawing** to open the file and view the annotation in context. ## Open a project document annotation from a message in the Field Mobile App When someone @mentions you in an annotation on a project document, a link appears in Messages. Tap it to go directly to the annotated document: 1. Open **Messages** and go to the message where you were tagged. 2. Tap the link at the top of the message to open the document. ![Chat conversation about HVAC installation permit and customer confirmation request.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/open-project-document-annotations-from-messages-and-rfis-in-the-servicetitan-field-mobile-app-image-ttm1u52x.png?sv=2026-02-06&spr=https&st=2026-11-12T04%3A36%3A07Z&se=2026-11-12T05%3A36%3A07Z&sr=c&sp=r&sig=SLJ39VUUB%2Fv%2BQyy5F1c0B%2FK22AERPL3s9kFQmvHZj7I%3D) 3. The *Project Document* screen opens and displays the annotation file. > [!NOTE] > **Note:** If Project Documents is not enabled for your account, tapping the link does nothing. Contact your office to confirm that the feature is enabled. ## Open a document annotation from a push notification in the Field Mobile App If push notifications are enabled, you can go to an annotated document directly from your device's notification: 1. When you receive a push notification for an annotation @mention, tap it. 2. The Field Mobile App opens and takes you directly to the *Project Document* screen with the annotation file. ## Open a project document annotation from an RFI in the Field Mobile App When reviewing an RFI, you can tap a link to view the annotation file where the RFI pin was placed: 1. Open your project and go to the RFI task you want to review. 2. In the RFI details, tap **View on drawing**. ![Document showing paint color question with high priority and no due date.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/open-project-document-annotations-from-messages-and-rfis-in-the-servicetitan-field-mobile-app-image-tunp56ks.png?sv=2026-02-06&spr=https&st=2026-11-12T04%3A36%3A07Z&se=2026-11-12T05%3A36%3A07Z&sr=c&sp=r&sig=SLJ39VUUB%2Fv%2BQyy5F1c0B%2FK22AERPL3s9kFQmvHZj7I%3D) 3. The Field Mobile App closes the RFI screen and opens the project document with the annotation file. > [!NOTE] > **Note:** Unsaved changes in the RFI task screen may not be preserved when you open the annotation file. Save your work before tapping the link. ## Want to learn more? - See [View and send messages in the ServiceTitan Field Mobile App](/v1/docs/view-and-send-messages-in-fma) - See [Manage project-related documents and media in the ServiceTitan Field Mobile App](https://help.servicetitan.com/how-to/manage-project-related-documents-and-media-in-the-servicetitan-field-mobile) - See [Manage requests for information (RFIs) on projects in the ServiceTitan Field Mobile App](https://help.servicetitan.com/how-to/manage-requests-for-information-rfis-on-projects-in-the-servicetitan-field)