---
title: "Manage Marketing Pro Email settings"
slug: "manage-marketing-pro-email-settings"
updated: 2026-10-16T00:58:14Z
published: 2026-10-16T00:58:14Z
canonical: "help.servicetitan.com/manage-marketing-pro-email-settings"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage Marketing Pro Email settings

## Overview

Configure the email settings for each brand, including details like the sender information and footer. These settings define how emails sent from your marketing campaigns appear to recipients.

---

### 

#### Make sure you’re viewing the correct Marketing Pro content

This article is for Marketing Pro v2. If you are using Marketing Pro, see [Manage Marketing Pro settings](/v1/docs/manage-marketing-pro-settings) for content specific to your experience.

You can check your version following these steps:

1. Go to the navigation bar and click **Marketing** ![A speaker icon representing Marketing in ServiceTitan.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-marketing.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A25Z&se=2026-10-31T02%3A43%3A25Z&sr=c&sp=r&sig=ULYL%2F4Hz8a2t9Yw5ewlZArnTK65LguH8I8X12tqYbZI%3D).
2. If the side menu under Analytics includes One-Time Campaigns and Automated Campaigns, you're using [Marketing Pro v2](/v1/docs/marketing-pro-v2). If these options aren't visible, you're using [Marketing Pro](/v1/docs/marketing-pro). ![Analytics section highlighted in the Marketing side menu.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/screenshot-marketing-analytics.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A25Z&se=2026-10-31T02%3A43%3A25Z&sr=c&sp=r&sig=ULYL%2F4Hz8a2t9Yw5ewlZArnTK65LguH8I8X12tqYbZI%3D)

#### Who uses this feature

- Marketing managers, business owners, and other marketers on your team
- Primarily benefits Commercial Service and Replacement business types and Residential Service and Replacement business types
- Applies to all trades

#### Feature configuration

- To get started with Marketing Pro, request a demo on our [Pro Products page](https://www.servicetitan.com/features/pro), or reach out to your Customer Success Manager (CSM) or Pro Account Manager (PAM).

## Things to know

- You can configure the email settings for a brand from scratch or use the information from your default brand.
- If there's an issue validating a brand's email settings, an error indicator appears next to the brand. You can hover over the indicator to see details about the error.

## Configure email settings for brands

1. Go to the navigation bar and click **Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A25Z&se=2026-10-31T02%3A43%3A25Z&sr=c&sp=r&sig=ULYL%2F4Hz8a2t9Yw5ewlZArnTK65LguH8I8X12tqYbZI%3D).
2. In the side panel, go to **Marketing Pro > Email Settings**.
3. Click **Email configuration**. ![Email settings page showing configuration options and upcoming features for marketing campaigns.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-marketing-pro-email-settings-image-yx5juxvy.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A25Z&se=2026-10-31T02%3A43%3A25Z&sr=c&sp=r&sig=ULYL%2F4Hz8a2t9Yw5ewlZArnTK65LguH8I8X12tqYbZI%3D)
4. On the *Email Configuration* screen that opens, click **Complete Setup** for the brand you want to configure email settings for.
5. In the *Email Configuration* pop-up that opens, select one of the following options:
  - **Use Default Brand's Email Information:** Start building your email configuration using the default brand's information.
  - **Start from Scratch:** Configure your brand's email by entering the information in the blank *Sender* and *Footer* fields.
6. Click **Select**. ![Options for configuring email settings for a new brand are displayed.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-marketing-pro-email-settings-image-84nu0mji.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A25Z&se=2026-10-31T02%3A43%3A25Z&sr=c&sp=r&sig=ULYL%2F4Hz8a2t9Yw5ewlZArnTK65LguH8I8X12tqYbZI%3D)
7. In the *Sender* section, enter the sender information for your outgoing marketing emails. This includes:

> [!NOTE]
> **Note:** If you choose different sender details when building a new marketing campaign, the new information overrides the information entered in this section.

![Sender configuration fields for name, email, and domain validation in a form.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-marketing-pro-email-settings-image-gd5t143c.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A25Z&se=2026-10-31T02%3A43%3A25Z&sr=c&sp=r&sig=ULYL%2F4Hz8a2t9Yw5ewlZArnTK65LguH8I8X12tqYbZI%3D)
  - **Sender Name:** The sender's name. For example, *John Doe*.
  - **Sender Domain:** The web subdomain of your brand. Outgoing marketing emails are sent from the subdomain you enter here plus *domain.com*. For example, if your subdomain is *nexttenant*, and your domain is *service*, then marketing emails will be sent from *nexttenant.service.com*.
  - **Sender Email:** The email address you want marketing content to originate from. After you enter the sender email, the domain is added automatically. For example, if your email is *john.doe*, your subdomain is *nexttenant*, and your domain is *service*, then marketing emails will be sent from *john.doe@nexttenant.service.com*.
8. In the *Reply-To* section, enter the email address where you want to receive the replies to your marketing content. ![Email reply-to section showing where to enter the email address for responses.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-marketing-pro-email-settings-image-ljg6epvd.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A25Z&se=2026-10-31T02%3A43%3A25Z&sr=c&sp=r&sig=ULYL%2F4Hz8a2t9Yw5ewlZArnTK65LguH8I8X12tqYbZI%3D)
9. In the *Footer* section, enter the details that appear in your marketing emails' footer. This includes:
  - **Legal Copy:** Enter any legal details about your brand that you want to include in your marketing content, such as disclaimer information or links to any relevant customer or license agreements.
  - **LIC #:** Enter your skilled trade license number.
  - **Copyright Text:** Enter copyright information for your company. ![Footer section with fields for legal copy, license number, and copyright text.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-marketing-pro-email-settings-image-dei9bwdm.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A25Z&se=2026-10-31T02%3A43%3A25Z&sr=c&sp=r&sig=ULYL%2F4Hz8a2t9Yw5ewlZArnTK65LguH8I8X12tqYbZI%3D)
10. When finished, click **Save**.
11. On the *Email Configured Successfully* pop-up that opens, click **Done**. ![Email configuration successful message for Docs Steam brand setup and instructions provided.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-marketing-pro-email-settings-image-w0d79rv0.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A25Z&se=2026-10-31T02%3A43%3A25Z&sr=c&sp=r&sig=ULYL%2F4Hz8a2t9Yw5ewlZArnTK65LguH8I8X12tqYbZI%3D)

## Update email settings for brands

1. Go to the navigation bar and click **Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A25Z&se=2026-10-31T02%3A43%3A25Z&sr=c&sp=r&sig=ULYL%2F4Hz8a2t9Yw5ewlZArnTK65LguH8I8X12tqYbZI%3D).
2. In the side panel, go to **Marketing Pro > Email Settings**.
3. Click **Email configuration**. ![Email settings page showing configuration options and upcoming features for marketing campaigns.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-marketing-pro-email-settings-image-ko56dyy5.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A25Z&se=2026-10-31T02%3A43%3A25Z&sr=c&sp=r&sig=ULYL%2F4Hz8a2t9Yw5ewlZArnTK65LguH8I8X12tqYbZI%3D)
4. On the *Email Configuration* screen that opens, click **Configure** for the brand you want to update the email settings for. ![Email configuration settings showing brands with warning and configuration options.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-marketing-pro-email-settings-image-kpeynabm.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A25Z&se=2026-10-31T02%3A43%3A25Z&sr=c&sp=r&sig=ULYL%2F4Hz8a2t9Yw5ewlZArnTK65LguH8I8X12tqYbZI%3D)
5. On the *Email Configuration* screen that opens, update the email settings.
6. When finished, click **Save**.

## Resolve email settings errors for brands

1. Go to the navigation bar and click **Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A25Z&se=2026-10-31T02%3A43%3A25Z&sr=c&sp=r&sig=ULYL%2F4Hz8a2t9Yw5ewlZArnTK65LguH8I8X12tqYbZI%3D).
2. In the side panel, go to **Marketing Pro > Email Settings**.
3. Click **Email configuration**. ![Email settings page showing configuration options and upcoming features for marketing campaigns.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-marketing-pro-email-settings-image-py6mmq89.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A25Z&se=2026-10-31T02%3A43%3A25Z&sr=c&sp=r&sig=ULYL%2F4Hz8a2t9Yw5ewlZArnTK65LguH8I8X12tqYbZI%3D)
4. Hover over the error indicator for a brand to view details about issues with its email settings. ![Email configuration settings showing an error in sender domain validation for Docs Steam.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-marketing-pro-email-settings-image-imts3cxl.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A25Z&se=2026-10-31T02%3A43%3A25Z&sr=c&sp=r&sig=ULYL%2F4Hz8a2t9Yw5ewlZArnTK65LguH8I8X12tqYbZI%3D)
5. Click **Configure** for the brand to fix the issue.
6. Update the email settings to fix the issues. For example, if there's a *Sender Domain* error, make sure the *Sender Domain* is entered correctly. ![Email configuration screen showing missing fields and sender details for campaigns.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-marketing-pro-email-settings-image-dasqx4y2.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A25Z&se=2026-10-31T02%3A43%3A25Z&sr=c&sp=r&sig=ULYL%2F4Hz8a2t9Yw5ewlZArnTK65LguH8I8X12tqYbZI%3D)
7. When finished, click **Save**.

## Want to learn more?

- See [Manage Marketing Pro Brand settings](/v1/docs/manage-marketing-pro-brand-settings)

ServiceTitan's integrated marketing automation platform for email, SMS, direct mail, and digital ad campaigns.

**What it does:** Drives new customer acquisition and repeat revenue by automating targeted campaigns across multiple channels — all tied to actual job revenue.

**Also called:** ST Marketing, Marketing automation

**Tags:** Marketing Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)