--- title: "Identify pre-approved financing customers with Prescreen Financing" slug: "identify-pre-approved-financing-customers-with-prescreen-financing" tags: ["Area - Finance", "Role - Admin", "Type - Residential"] updated: 2026-10-23T01:47:22Z published: 2026-10-23T01:47:22Z canonical: "help.servicetitan.com/identify-pre-approved-financing-customers-with-prescreen-financing" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Identify pre-approved financing customers with Prescreen Financing ## What’s new Financing has traditionally entered the conversation at the Estimate, after the technician is already on-site and the homeowner is at the point of decision. With **Prescreen Financing**, your company can generate firm, pre-approved offers of credit for your customers in advance, without asking them to submit any information. When a Job is booked, eligible customers are automatically pre-screened. If approved, a pre-approved tag is added to their customer profile, helping back-office teams and dispatchers identify and prioritize high-value jobs. **Prescreen Financing works with** [**GreenSky**](/v1/docs/overview-greensky-custom-financing-in-servicetitan) **and** [**Synchrony**](/v1/docs/use-synchrony-financing-in-servicetitan)**.** --- ### ### Who uses this feature - Administrators, Dispatchers, and Technicians - Residential Service & Replacement and Residential Construction companies - Companies on the Residential The Works package, available in Core ### Where you'll see it - The Field Mobile App - Job Summary, Estimates, financing provider selection, and proposal presentation screens - Customer Portal - Back office: a pre-approved customer tag on the **Job details** page, the booked screen on **Scheduling Pro**, and on the **Dispatch Pro** dispatcher screen ## Things to know - To use this feature, your company must already work with GreenSky or Synchrony for financing. - Prescreen checks run automatically in the background using only the customer's name and address — no application or consent step is required from the homeowner to generate an offer. - A pre-approved offer is valid for 30 days (GreenSky) and 60 days (Synchrony). After that, it's hidden and excluded from future checks. > [!NOTE] > **Note**: Prescreen offers are a firm offer of credit under the Fair Credit Reporting Act (FCRA). Any customer-facing banner or communication must include the required opt-out notice: “This ‘prescreened’ offer of credit is based on information in your credit report indicating that you meet certain criteria. This offer is not guaranteed if you do not meet our criteria. If you do not want to receive prescreened offers of credit from this and other companies, call the consumer reporting agencies toll-free, 1-888-567-8688; or write: Experian Opt Out P.O. Box 919 Allen, TX 75013.” If you opt out of marketing emails, that opt-out also applies to prescreen offers. - The pre-approval banner doesn't appear in every case. > [!NOTE] > **Note**: It's suppressed if the customer already has a recent approved or declined financing application with that provider, and it never appears if the customer's prescreen outcome was Declined or if the offer has expired. ## Enable Prescreen Financing 1. Confirm your company already works with GreenSky or Synchrony, and have your Merchant ID and financing plan ready. 2. Contact your Customer Success Manager (CSM) to have Prescreen Financing enabled for your account. 3. Go to **Settings**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/base64-converted-image-1790000780530.png?sv=2026-02-06&sv=2026-02-06&spr=https&st=2026-11-09T11%3A09%3A28Z&se=2026-11-09T12%3A09%3A28Z&sr=c&sp=r&sig=37KtRm8oKFbElekrCXuGU6HfKCYfNRfS67JduYimwFA%3D) **> Financing > Prescreening.** 4. Turn on **Enable pre-approvals.** **GreenSky:** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/identify-pre-approved-financing-customers-with-prescreen-financing_page_0003_img_01(2).png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A09%3A28Z&se=2026-11-09T12%3A09%3A28Z&sr=c&sp=r&sig=37KtRm8oKFbElekrCXuGU6HfKCYfNRfS67JduYimwFA%3D) **Synchrony**:![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/identify-pre-approved-financing-customers-with-prescreen-financing_page_0002_img_01(2).png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A09%3A28Z&se=2026-11-09T12%3A09%3A28Z&sr=c&sp=r&sig=37KtRm8oKFbElekrCXuGU6HfKCYfNRfS67JduYimwFA%3D) 5. Select GreenSky or Synchrony as your provider and complete the required provider fields. 6. Agree to the pre-approval attestation and click **Save**. When discussing financing terms with a homeowner, use "Estimated Monthly Payment" - this is the approved phrasing. ## How it works 1. ServiceTitan runs a prescreen check for your existing customers in the background. 2. If a firm offer comes back, it's attached to that customer's record for up to 30 days (GreenSky) and 60 days (Synchrony). 3. Office users can view the pre-approval through the customer's record, it shows as a **pre-approved** tag in areas like the **Job details** page in the back office, the booked screen on **Scheduling Pro**, and on the Dispatch Pro dispatcher screen, so office staff and dispatchers can spot and prioritize these jobs before a technician is even dispatched. 4. When a technician opens a job for that customer, the pre-approval appears as a banner on the Job Summary screen in the Field Mobile App, and again on the Estimates, financing provider selection, and proposal presentation screens. **GreenSky**: ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/iPad Pro 11_ - 1(1).png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A09%3A28Z&se=2026-11-09T12%3A09%3A28Z&sr=c&sp=r&sig=37KtRm8oKFbElekrCXuGU6HfKCYfNRfS67JduYimwFA%3D) **Synchrony**: ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/iPad Pro 11_ - 2(1).png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A09%3A28Z&se=2026-11-09T12%3A09%3A28Z&sr=c&sp=r&sig=37KtRm8oKFbElekrCXuGU6HfKCYfNRfS67JduYimwFA%3D) 5. The homeowner sees the same offer in Customer Portal. 6. From the banner, the homeowner selects the offer and goes straight into a full credit application, pre-filled with the information ServiceTitan already has, skipping the separate pre-qualification step used by other financing flows. ## Frequently asked questions --- ### ### Does running a prescreen affect my customer's credit? A prescreen check does not require the homeowner to apply and should not affect their credit score. A full credit application, which the homeowner starts themselves from the banner, may involve a credit check at that stage. ### How long does a pre-approved offer last? Pre-approved offers expire after 30 days (GreenSky) and 60 days (Synchrony). Customers may become eligible for re-screening after 90 days. ### Can my customer still apply for financing the usual way if they don't have a prescreen offer? Yes. Prescreen Financing runs alongside your existing GreenSky and Synchrony financing flows. If no active offer exists for a customer, they can still apply for financing at the estimate the way they do today. ## Want to learn more? - [Select a financing partner and add financing plans to estimates in the ServiceTitan Field Mobile App](/v1/docs/select-a-financing-partner-and-add-financing-plans-in-fma) - [Use GreenSky® Financing in the ServiceTitan Field Mobile App](/v1/docs/use-greensky-financing-in-fma) - [Use Synchrony Financing in the ServiceTitan Field Mobile App](/v1/docs/use-synchrony-financing-in-fma) Integration with third-party financing partners (e.g., GreenSky, Wisetack) that lets customers apply for financing on large jobs. **What it does:** Increases average ticket size and close rates by removing price barriers for customers who can't pay upfront. **Also called:** Customer financing, Payment plans **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) **a.k.a.** Customer Financing A formal price quote presented to a customer before work begins, created from Pricebook items in ServiceTitan. **What it does:** Gives customers a transparent breakdown of costs and enables the business to track conversion from estimate to sold job. **Also called:** Quote, Proposal **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) The core work record in ServiceTitan representing a service request, containing appointments, invoices, estimates, and notes. **What it does:** Acts as the operational and financial center of gravity for all work performed — everything is tied to a Job. **Also called:** Work order, Service ticket **Tags:** Core [Learn more →](https://help.servicetitan.com/docs/servicetitan-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) ServiceTitan's iOS and Android app for technicians to manage their schedule, job details, invoices, photos, and payments in the field. **What it does:** Keeps technicians connected to the office in real time — eliminating paper, reducing back-office data entry, and enabling on-site payments. **Also called:** Field app, Tech app **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) A self-service web portal where customers can view job history, request service, make payments, and communicate with the business. **What it does:** Reduces inbound call volume and improves customer satisfaction by giving homeowners 24/7 access to their service records. **Also called:** Customer self-service, Online portal **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) ServiceTitan's advanced scheduling add-on that adds smart capacity management, technician skill matching, and zone-based booking rules. **What it does:** Ensures the right technician is booked for the right job at the right time, maximizing daily revenue and reducing travel waste. **Also called:** Advanced scheduling, Smart scheduling **Tags:** Scheduling Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) AI-powered dispatching product that analyzes job requirements, technician skills, drive time, and capacity to optimize job assignments. **What it does:** Maximizes technician utilization and on-time arrivals by algorithmically routing and assigning jobs — reducing the cognitive load on dispatchers. **Also called:** AI dispatch, Smart dispatch **Tags:** Dispatch Pro, ServiceTitan Max, AI-Powered [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)