Overview
Learn about your recommended hardware options and how to order your hardware of choice for Phones Pro. Check out the video to learn more about supported headsets, what it means for a headset to be supported or unsupported, how to set up your headset for the first time, and any common issues you may run into with headsets.
Who uses this feature
Administrators
Account configuration is required to use this feature. Please contact Technical Support for details.
Applies to all business types
Things to know
We can't guarantee that any hardware not covered by this list will work as intended with ServiceTitan Phones Pro.
To get the most out of ServiceTitan Phones Pro, use an embedded softphone with a headset, rather than a physical desk phone. For more, see Choose your phone type for Phones Pro.
We recommend using the embedded softphone with headsets instead of a physical desk phone.
This article refers to headsets for the softphone. See Choose your phone type for Phones Pro to see the difference in phone types.
Desk Phones can only be assigned to one user. If the phone is provisioned to another user, then remove the phone from the previous user and provision the phone for the correct user.
Overview: Recommended hardware options
See the list below for recommended hardware for ServiceTitan Phones Pro. All items here are fully tested by Dialpad, our telephony provider:
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For more information on equipment, contact Technical Support.
Manage Poly Desk Phones
If you want to use Poly desk phones, follow these instructions:
Note: Check out this article to learn about supported desk phones.
Assign your desk phone with Dialpad. For more, see Manage a Use Desk Phone.
Obtain a unique IP address. For more on how to find an IP address, check this video.
Note: If your phone doesn't display an IP address, check if the phone is plugged in.
Check the unique MAC address. For more on how to find a MAC address, check out this video.
If you have issues with your Desk Phone, factory reset the phone. For more on how to do that, check out this video.
Note: When you factory reset the phone, set your MAC address as a password.