Overview
To enable access to Phones Pro, assign seats to office employees in your Phones Pro settings and add them to a call center or department in Dialpad.
Who uses this feature
Administrators
Applies to all business types
Feature configuration
To get started with Phones Pro, request a demo on our Pro Products page, or reach out to your Customer Success Manager (CSM) or Pro Account Manager.
Things to know
You must have Dialpad administrator access to add employees to Phones Pro. Contact your account administrator for details.
Advanced seats can be added to both call centers and departments. Standard seats can only be added to departments.
To remove or downgrade seats, and for license or billing-related issues, contact Technical Support. Do not contact Dialpad.
Assign Phones Pro seats to employees
Go to the top toolbar and click Settings
.In the side panel, go to Phones Pro > Account Setup.
Under Employee Seats, for the employee you want to assign a seat, select the account type you want to assign: Standard or Advanced.
Note: For more on account types, see Understand standard vs. advanced seats.
To grant Dialpad administrative access, in the Admin Access column, click Yes.
Note: For more on Phones Pro administrators, see Set up Phones Pro.
When finished, click Save.
Upgrade and downgrade employee seats
To upgrade an employee seat:
Go to the top toolbar and click Settings
.In the side panel, go to Phones Pro > Account Setup.
In the Employee Seats section, to upgrade the standard seat for an employee, select Advanced.
To grant Dialpad administrative access, in the Admin Access column, click Yes.
When finished, click Save.
Caution: You cannot remove or downgrade employee seats through ServiceTitan. To remove or downgrade seats, and for license or billing-related issues, contact Technical Support.
Add employees to a department or call center
In the top toolbar, click the Phones Pro
icon. 
Your Dialpad profile opens in a new tab.In the side menu, click Admin Settings.
In the side menu, click the department or call center you want to assign the employee to.
Note: Advanced seats can be added to both call centers and departments. Standard seats can only be added to departments.
For a department, click Assigned Operators & Phones. For a call center, click Agents & Admins. The section expands.
Click +Add people from your team and enter the employee's name to search for it. In the search results, click their name to assign them to the call center or department.
Your changes are saved automatically.
Want to learn more?
See Phones Pro