--- title: "Dispatching Home" slug: "dispatching" updated: 2026-10-15T03:20:45Z published: 2026-10-15T03:20:45Z canonical: "help.servicetitan.com/dispatching" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Dispatching Home Core Product # **Dispatching** ServiceTitan's dispatching features help your office staff properly manage technician schedules and coordinate job appointments. With a simple point-and-click, jobs can be extended, shortened, or rescheduled, making it easy to ensure everyone stays on time. [**New to Dispatching? Start here**](/docs/dispatching#setup) [**Jump to key workflows**](/docs/dispatching#key-workflows) ![The gif showing the Dispatch board.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/Dispatching_features.gif?sv=2026-02-06&spr=https&st=2026-10-27T01%3A22%3A56Z&se=2026-10-27T02%3A22%3A56Z&sr=c&sp=r&sig=iyvxDG175a5Q%2F004xJYHSDV2nQM%2BsD97FWYk8K%2BLQ%2Bg%3D) **Product overview** **See Dispatching in action** Watch how dispatchers use the Dispatch Board to manage technician schedules, coordinate job appointments, and keep operations running smoothly. ## **Setup** To prepare for dispatching workflows in ServiceTitan, we recommend that you set up skills and business units so you can use the Dispatch Board optimally. **Setup checklist** [**Manage skills for technicians and job types**](/v1/docs/manage-skills-for-technicians-and-job-types) Set up skills so the Dispatch Board can match the right technician to every job. Note: Account configuration is required — contact Technical Support for details. [**Add and edit business units**](/v1/docs/add-and-edit-business-units) Configure business units so dispatchers can filter and navigate the Dispatch Board efficiently. [**Dispatching icon and alert glossary**](/v1/docs/dispatching-icon-and-alert-glossary) Learn how to identify items in the Dispatch Board and Job Tray before getting started. [**Configure Dispatch Board appearance and settings**](/v1/docs/configure-dispatch-board-appearance-and-settings) Customize the Dispatch Board layout and behavior to fit your team's workflow. **Included with ServiceTitan** Dispatching is a core feature available to all ServiceTitan customers. No additional subscription is required. **Once setup is complete** Use the Daily and Weekly Dispatch Boards, Job Tray, and Schedule Board to manage technicians and job appointments across your business. ### **Onboarding** **Step 1:** Use the [Dispatching icon and alert glossary](/v1/docs/dispatching-icon-and-alert-glossary) to learn how to identify items in the Dispatch Board and Job Tray. **Step 2:** Use the [Daily Board](/v1/docs/use-the-daily-dispatch-board) or [Use the new Daily and Weekly Dispatch Board](/v1/docs/use-the-new-daily-and-weekly-dispatch-board) and [Weekly Board](/v1/docs/use-the-weekly-dispatch-board) to manage technicians and job appointments in various statuses. **Step 3:** Use the Daily Job Tray and [Weekly Jobs Tray](/v1/docs/use-the-jobs-tray-on-the-weekly-dispatch-board) to manage unassigned job appointments, job alerts, and more. **Step 4:**[Use the Schedule Board](/v1/docs/use-the-schedule-board) to filter your calendar and keep an eye on longer projects, jobs, and appointments. ## **New and upcoming dispatching features** In the *Settings > Dispatch Board > New & Upcoming Features* section, you can view the latest updates and upcoming features for *Dispatching*. If a new feature is available, you'll see its name along with a toggle switch that lets you turn it on and try it out. See new features in ServiceTitan release notes. ![Overview of new features including Non-Job Event and Dispatch Board Activity Center.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/2025-10-30_03-36-52.png?sv=2026-02-06&spr=https&st=2026-10-27T01%3A22%3A56Z&se=2026-10-27T02%3A22%3A56Z&sr=c&sp=r&sig=iyvxDG175a5Q%2F004xJYHSDV2nQM%2BsD97FWYk8K%2BLQ%2Bg%3D) ## **Key workflows** Core workflows for using Dispatching in ServiceTitan. [**Settings**](/docs/dispatching#wf-settings)[**GPS integrations**](/docs/dispatching#wf-gps)[**Industry best practices**](/docs/dispatching#wf-best-practices)[**Manage technician teams**](/docs/dispatching#wf-teams)[**Manage technician schedules**](/docs/dispatching#wf-schedules)[**Manage technicians on appointments**](/docs/dispatching#wf-appointments)[**Manage jobs and appointments**](/docs/dispatching#wf-jobs)[**Communications & notifications**](/docs/dispatching#wf-comms)[**Multi-day construction crew jobs**](/docs/dispatching#wf-crew)[**Capacity planning**](/docs/dispatching#wf-capacity) ### **Settings** Efficiently manage your dispatching settings in ServiceTitan. [Configure Dispatch Board appearance and settings](/v1/docs/configure-dispatch-board-appearance-and-settings) [Configure Dispatcher Preferences on the New Daily and Weekly Dispatch Board](/v1/docs/configure-dispatcher-preferences-on-the-new-daily-and-weekly-dispatch-board) [Configure Dispatch Board Alerts](/v1/docs/configure-dispatch-board-alerts) [Set up and prioritize tags for the Dispatch Board](/v1/docs/set-up-and-prioritize-tags-for-the-dispatch-board) [Manage skills for technicians and job types](/v1/docs/manage-skills-for-technicians-and-job-types) [Configure Auto-Adjustment for Appointments](/v1/docs/configure-auto-adjustment-for-appointments) ### **GPS integrations** GPS integrations give dispatchers real-time visibility into technician locations, helping improve response times and optimize job scheduling. [Enable native GPS access for ServiceTitan Mobile](/v1/docs/enable-native-gps) [Add GPS providers](/v1/docs/add-gps-providers) [Integrate Trimble with ServiceTitan](/v1/docs/integrate-trimble) [Integrate NexTraq with ServiceTitan](/v1/docs/integrate-nextraq) [Integrate GPSTrackIt with ServiceTitan](/v1/docs/integrate-gpstrackit) [Integrate TomTom with ServiceTitan](/v1/docs/integrate-tomtom) [Integrate Verizon Reveal with ServiceTitan](/v1/docs/integrate-verizon-reveal-with-servicetitan) [Integrate GPS Insight with ServiceTitan](/v1/docs/integrate-gps-insight) ### **Industry best practices** Recommended workflows for dispatchers, owners and managers, and administrators. **Dispatchers** [Filter the Dispatch Board](/v1/docs/filter-the-dispatch-board) [Use property data](/v1/docs/use-property-data) [Use the Job Details Flyout](/v1/docs/use-the-job-details-flyout-on-the-dispatch-board) **Owners and managers** [Automate dispatch notifications](/v1/docs/configure-dispatch-board-appearance-and-settings) **Administrators and managers** [Configure and run the Rescheduled Reason Survey report](/v1/docs/configure-dispatch-board-appearance-and-settings) ### **Manage technician teams** Efficiently manage technician teams. [Teams Management overview](/v1/docs/teams-management-overview) [Manage and view technician teams](/v1/docs/manage-and-view-technician-teams) [Organize and reorder technician teams](/v1/docs/organize-and-reorder-technician-teams) [Use the Teams Management Audit Trail](/v1/docs/use-the-teams-management-audit-trail) ### **Manage technician schedules** Efficiently manage technician schedules. [Use Technician Shifts](/v1/docs/use-technician-shifts) [Schedule and manage non-job events](/v1/docs/schedule-and-manage-non-job-events) [Schedule and manage a non-job event using a new experience](/v1/docs/schedule-and-manage-a-non-job-event-using-a-new-experience) [Put technicians on meal breaks](/v1/docs/put-technicians-on-meal-breaks) [Edit technician timesheets](/v1/docs/edit-technician-timesheets) [Clock technicians in and out from the Dispatch Board](/v1/docs/clock-technicians-in-and-out-from-the-dispatch-board) ### **Manage technicians on appointments** Efficiently manage technicians on job appointments. [Manage technicians on appointments](/v1/docs/manage-technicians-on-appointments) [Statuses and actions on jobs and appointments](/v1/docs/statuses-and-actions-on-jobs-and-appointments) [Dispatch technicians](/v1/docs/dispatch-technicians) [Dispatch efficiently with Map 2.0](/v1/docs/dispatch-efficiently-with-map-20) [Use Schedule Assistant](/v1/docs/use-schedule-assistant) [Use Optimize Technician Route](/v1/docs/use-optimize-technician-route) [Things to know about scheduling overlapping non-job events and jobs](/v1/docs/things-to-know-about-scheduling-overlapping) ### **Manage jobs and appointments** Efficiently manage jobs and appointments. [Job record overview](/v1/docs/job-record-overview) [Manage appointments](/v1/docs/manage-appointments) [Reschedule multiple appointments at once with Mass Reschedule](/v1/docs/reschedule-multiple-appointments-at-once) [Use Job Confirmations](/v1/docs/use-job-confirmations) [Place a job on hold](/v1/docs/place-a-job-on-hold) [Pause multi-day jobs](/v1/docs/pause-multi-day-jobs) [Reschedule a job](/v1/docs/reschedule-a-job) [Cancel a job](/v1/docs/cancel-a-job) [View job history](/v1/docs/view-job-history) [Add notes, media, and file attachments in ServiceTitan](/v1/docs/add-notes-media-and-file-attachments-in-servicetitan) ### **Manage technician communications, notifications, and memos** Manage technician communications in one place, without having to leave the Dispatch Board. [Call technicians from the Dispatch Board](/v1/docs/call-technicians-from-the-dispatch-board) [Text technicians from the Dispatch Board](/v1/docs/text-technicians-from-the-dispatch-board) [Send media to technicians from the Dispatch Board](/v1/docs/send-media-to-technicians-from-the-dispatch-board) [Manage notifications on the Dispatch Board](/v1/docs/manage-notifications-on-the-dispatch-board) [Manage technician memos from the Dispatch Board](/v1/docs/manage-technician-memos-from-the-dispatch-board) ### **Manage multi-day construction crew jobs** Manage crew assignments by setting roles like Foreman or Apprentice, spotting weekly gaps or overlaps, and keeping long projects running smoothly. [Use Crew Scheduling](https://help.servicetitan.com/docs/use-crew-scheduling-2) ### **Capacity planning** Manage and optimize resource availability with Adaptive Capacity, Adjustable Capacity Planning (ACP), and legacy Open Capacity Planning. **Use Adaptive Capacity** [Adaptive Capacity](/v1/docs/capacity-planning) **Use Adjustable Capacity Planning (ACP)** [Adjustable Capacity Planning (ACP) overview](/v1/docs/adjustable-capacity-planning-acp-overview) [Set up Adjustable Capacity Planning (ACP)](/v1/docs/set-up-adjustable-capacity-planning-acp) [Manage job booking with Adjustable Capacity Planning (ACP)](/v1/docs/manage-job-booking-with-adjustable-capacity-planning-acp) [Manually adjust Capacity Planning (ACP)](/v1/docs/manually-adjust-capacity-planning-acp) [Adjustable Capacity Planning (ACP) FAQ](/v1/docs/adjustable-capacity-planning-acp-faq) **Use legacy Open Capacity Planning** [Set up Open Capacity Planning](/v1/docs/set-up-open-capacity-planning) [Book the ideal number of jobs with Open Capacity Planning](/v1/docs/book-the-ideal-number-of-jobs-with-open-capacity-planning) ## **Troubleshooting & FAQ** Quick solutions to common issues and answers to frequently asked questions. **Troubleshooting** Check out the top five troubleshooting articles for dispatching. Each article provides a clear, step-by-step solution. [What should I do if my booked jobs are not showing on the Schedule Board calendar?](/v1/docs/how-do-i-fix-jobs-not-showing-on-the-schedule-board) [Dispatch messages not received on technician's device](/v1/docs/dispatch-messages-not-received-on-technicians-device) [Technician shift details not appearing on the Dispatch Board](/v1/docs/technician-shift-details-not-appearing-on-the-dispatch-board) [Office employees can only see one business unit on the Dispatch Board](/v1/docs/office-employees-can-see-one-business-unit-dispatchboard) [Error when sending dispatch notifications](/v1/docs/error-when-sending-dispatch-notifications) **Frequently Asked Questions** Check out the top five most frequently asked questions for dispatching. For more, see [Dispatch Board FAQ](/v1/docs/dispatch-board-faq). ****Why are some of my technicians missing from the Dispatch Board on a previous date?**** See [Why are some of my technicians missing from the Dispatch Board on a previous date?](/v1/docs/dispatch-board-faq#why-are-some-of-my-technicians-missing-from-the-dispatch-board-on-a-previous-date) in the Dispatch Board FAQ. ****How can I hide a technician on the Dispatch Board?**** See [How can I hide a technician on the Dispatch Board?](/v1/docs/dispatch-board-faq#how-can-i-hide-a-technician-on-the-dispatch-board) in the Dispatch Board FAQ. ****How do I prevent certain messages from appearing on the Dispatch Board chat?**** See [How do I prevent certain messages from appearing on the Dispatch Board chat?](/v1/docs/dispatch-board-faq#how-do-i-prevent-certain-messages-from-appearing-on-the-dispatch-board-chat) in the Dispatch Board FAQ. ****How can I optimize Arrival Windows for better efficiency in dispatching?**** See [How can I optimize arrival windows for better efficiency in dispatching?](/v1/docs/dispatch-board-faq#how-can-i-optimize-arrival-windows-for-better-efficiency-in-dispatching) in the Dispatch Board FAQ. ****How do I ensure consistency in color coding across the Dispatch Board for better organization?**** See [How do I ensure consistency in color coding across the Dispatch Board for better organization?](/v1/docs/dispatch-board-faq#how-do-i-ensure-consistency-in-color-coding-across-the-dispatch-board-for-better-organization) in the Dispatch Board FAQ. ## **Related workflows** Explore neighboring areas of ServiceTitan that connect with Dispatching. **Call Booking** Book and manage customer appointments that feed directly into the Dispatch Board. [**Explore**](/v1/docs/call-booking) **Jobs** Create, manage, and track jobs — the core records that dispatchers assign and schedule every day. [**Explore**](/v1/docs/jobs-and-projects) **Field Mobile App** See what technicians see in ServiceTitan Mobile when dispatched to jobs from the Dispatch Board. [**Explore**](/v1/docs/field-mobile-app) **Reporting** Analyze dispatch efficiency, rescheduling trends, and technician performance with ServiceTitan reports. [**Explore**](/v1/docs/reports) The main scheduling and dispatching view in ServiceTitan showing all jobs, technicians, and appointment times in a grid or map layout. **What it does:** Gives dispatchers a real-time view of the day's work to manually assign, drag-and-drop, or adjust job assignments. **Also called:** Schedule board, Dispatch view **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) A downloadable log of who changed what record and when. **What it does:** Provides change history for accountability, error investigation, and compliance across teams. **Also called:** Change history **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) ServiceTitan’s real-time engine that tracks available technician time based on shifts, skills, zones, business units, and capacity rules. **What it does:** Manages booking availability so CSRs only book jobs when technicians truly have capacity, cutting over-booking and missed appointments. **Where to find it:** Settings › Adaptive Capacity. **Also called:** Live booking availability, Real-time capacity **Tags:** Scheduling Pro, AI-Powered [Learn more →](https://help.servicetitan.com/docs/adaptive-capacity-overview-learn-how-it-works) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) The legacy daily-cap booking tool that Adaptive Capacity replaces. Sunsetting. **What it does:** Allowed businesses to set manual daily booking limits per Business Unit. Now replaced by Adaptive Capacity. **Also called:** Legacy daily-booking-limit tool **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) **a.k.a.** ACP The time range communicated to a customer for when a technician will arrive. **What it does:** Sets customer expectations proactively, reducing 'where's my tech?' calls and improving satisfaction scores. **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)