--- title: "Dispatch and Arrive with the ServiceTitan Field Mobile App" slug: "dispatch-and-arrive-in-fma" tags: ["Area - Field Mobile App (FMA)", "Area - Dispatching", "Role - Technician", "Focus - Service Replacement", "Focus - Construction", "Type - Residential", "Type - Commercial"] updated: 2026-10-29T11:15:57Z published: 2026-10-29T11:15:57Z canonical: "help.servicetitan.com/dispatch-and-arrive-in-fma" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Dispatch and Arrive with the ServiceTitan Field Mobile App ## Overview Dispatch yourself and mark yourself as arrived so you can begin working on a job appointment. > [!TIP] > **Tip:** If the video doesn't play in full screen, tap **More** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-more-horiz.png?sv=2026-02-06&spr=https&st=2026-11-12T03%3A41%3A38Z&se=2026-11-12T04%3A41%3A38Z&sr=c&sp=r&sig=VH3BiRxEUmi4stSQsxmb086vOcYdoPCETI2n%2B2VBycI%3D) then **Fit Screen** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-fit-screen.png?sv=2026-02-06&spr=https&st=2026-11-12T03%3A41%3A38Z&se=2026-11-12T04%3A41%3A38Z&sr=c&sp=r&sig=VH3BiRxEUmi4stSQsxmb086vOcYdoPCETI2n%2B2VBycI%3D). [KB - Dispatch and Arrive with the Field Mobile App Video](https://fast.wistia.net/embed/iframe/0s9qa09lf4?web_component=true&seo=true&videoFoam=false) --- ### #### Who uses this feature - Technicians - Applies to all business types #### Feature configuration - The Field Mobile App is optimized for iOS, iPadOS, and Android phones and tablets. For more, see [System requirements and mobile app information](/v1/docs/system-requirements). - If you're using the Field Mobile App and need support, please contact [Technical Support](http://go.servicetitan.com/ask) (through the office) or reach out directly to [support@servicetitan.com](mailto:support@servicetitan.com). ## Things to know - In Commercial terminology, jobs are referred to as work orders. - Depending on your company setup: - Timesheets may be [automatically created](/v1/docs/compare-the-ways-to-use-flexible-timekeeping-in-fma#:~:text=Automatic%20timekeeping) when you dispatch and arrive at a job. - You may be [automatically marked as Arrived](/v1/docs/enable-or-disable-arrive-by-gps-for-technicians-in-fma). For more, see [Compare the different ways to use Flexible Timekeeping with the ServiceTitan Field Mobile App](/v1/docs/compare-the-ways-to-use-flexible-timekeeping-in-fma). - Your office may prefer to dispatch and arrive technicians on their side. Ask your office to confirm who is responsible for these actions. > [!NOTE] > **Note:** You must be [Checked-In on the Dispatch Board by the office](/v1/docs/configure-dispatch-board-appearance-and-settings#configure-technician-management) before they can dispatch you or you can dispatch yourself to a job. [Check In](/v1/docs/configure-dispatch-board-appearance-and-settings#configure-technician-management) is not the same as Clock In. Check In determines which technicians show up as available to work on the Dispatch Board for everyone in the office. ## Dispatch to a job appointment in the Field Mobile App If you haven't already been dispatched by the office, you can dispatch yourself when you're heading out to a job appointment. 1. Open the job (Residential) or Work Order (Commercial) and tap **Dispatch**. ![Scheduled maintenance sales visit details including time, project, and assigned technicians.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/dispatch-and-arrive-with-the-servicetitan-field-mobile-app-image-c3h9fpqi.png?sv=2026-02-06&spr=https&st=2026-11-12T03%3A41%3A38Z&se=2026-11-12T04%3A41%3A38Z&sr=c&sp=r&sig=VH3BiRxEUmi4stSQsxmb086vOcYdoPCETI2n%2B2VBycI%3D) 2. The screen updates to show you're dispatched. ![Job details for a dispatched commercial fan installation scheduled for October 29, 2024.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/dispatch-and-arrive-with-the-servicetitan-field-mobile-app-image-eaakyirq.png?sv=2026-02-06&spr=https&st=2026-11-12T03%3A41%3A38Z&se=2026-11-12T04%3A41%3A38Z&sr=c&sp=r&sig=VH3BiRxEUmi4stSQsxmb086vOcYdoPCETI2n%2B2VBycI%3D) If you're dispatching to a future job appointment, a message appears asking you to confirm if you want to dispatch to that job. Tap **Dispatch** to dispatch yourself, or tap **Cancel** to return to the *Job Details* (Residential) or *Work Order Details* (Commercial) screen. ![Confirmation prompt for dispatching a job scheduled for a future date.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/dispatch-and-arrive-with-the-servicetitan-field-mobile-app-image-t3k7j43n.jpg?sv=2026-02-06&spr=https&st=2026-11-12T03%3A41%3A38Z&se=2026-11-12T04%3A41%3A38Z&sr=c&sp=r&sig=VH3BiRxEUmi4stSQsxmb086vOcYdoPCETI2n%2B2VBycI%3D) > [!NOTE] > **Note:** You can't dispatch to a job appointment if you're already dispatched to or working on another job appointment. ## Arrive at a job appointment in the Field Mobile App When you've arrived at a job site, you can mark yourself as *Arrived* to begin your work. 1. Open the job (Residential) or Work Order (Commercial) you're dispatched to and tap **Arrive**. ![Job details for maintenance sales visit, including dispatch status and assigned technicians.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/dispatch-and-arrive-with-the-servicetitan-field-mobile-app-image-fema8kue.png?sv=2026-02-06&spr=https&st=2026-11-12T03%3A41%3A38Z&se=2026-11-12T04%3A41%3A38Z&sr=c&sp=r&sig=VH3BiRxEUmi4stSQsxmb086vOcYdoPCETI2n%2B2VBycI%3D) 2. On the confirmation window that opens, tap **Yes** to mark yourself *Arrived*. > [!TIP] > **Tip:** If you accidentally tap **Arrive**, you can tap **No** in the pop up to cancel the action. ![Confirmation prompt asking if the user has arrived now with options to respond.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/dispatch-and-arrive-with-the-servicetitan-field-mobile-app-image-dzqz3ivi.png?sv=2026-02-06&spr=https&st=2026-11-12T03%3A41%3A38Z&se=2026-11-12T04%3A41%3A38Z&sr=c&sp=r&sig=VH3BiRxEUmi4stSQsxmb086vOcYdoPCETI2n%2B2VBycI%3D) Depending on your company's setup, you may trigger one or more forms to complete after you arrive at a job appointment. [Required arrival forms](/v1/docs/use-required-arrival-forms-in-fma) must be completed upon arrival. [Other types of forms](/v1/docs/complete-and-send-forms-in-fma) can be completed later. ## Want to learn more? - See [Manage crew job actions with Legacy Timekeeping in the ServiceTitan Field Mobile App](/v1/docs/manage-crew-job-actions-with-legacy-timekeeping-in-fma) - See [Manage crew job actions with Flexible Timekeeping in the ServiceTitan Field Mobile App](/v1/docs/manage-crew-job-actions-with-flexible-timekeeping-in-fma)