---
title: "Dispatch and arrive at a Service Agreement visit in the ServiceTitan Field Mobile App"
slug: "dispatch-and-arrive-at-a-service-agreement-visit-in-fma"
tags: ["Area - Field Mobile App (FMA)", "Area - Service Agreements", "Role - Technician", "Focus - Service Replacement", "Type - Commercial"]
updated: 2026-10-28T14:18:19Z
published: 2026-10-28T14:18:19Z
canonical: "help.servicetitan.com/dispatch-and-arrive-at-a-service-agreement-visit-in-fma"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Dispatch and arrive at a Service Agreement visit in the ServiceTitan Field Mobile App

## Overview

Dispatch yourself to a job and mark yourself as arrived to begin working on a visit.

---

### 

#### Who uses this feature

- Technicians
- Primarily for Commercial Service and Replacement business types

#### Feature configuration

- The Field Mobile App is optimized for iOS, iPadOS, and Android phones and tablets. For more, see [System requirements and mobile app information](/v1/docs/system-requirements).
- If you're using the Field Mobile App and need support, please contact [Technical Support](http://go.servicetitan.com/ask) (through the office) or reach out directly to [support@servicetitan.com](mailto:support@servicetitan.com).
- Permissions are required to use certain features in the ServiceTitan Field Mobile App. Please contact the account administrator on your team.

## Things to know

- In Commercial terminology, jobs are referred to as work orders.
- Depending on your company setup:
  - Timesheets may be [automatically created](/v1/docs/compare-the-ways-to-use-flexible-timekeeping-in-fma#:~:text=Automatic%20timekeeping) when you dispatch and arrive at a job.
  - You may be [automatically marked as Arrived](/v1/docs/enable-or-disable-arrive-by-gps-for-technicians-in-fma). For more, see [Compare the different ways to use Flexible Timekeeping with the ServiceTitan Field Mobile App](/v1/docs/compare-the-ways-to-use-flexible-timekeeping-in-fma).
- Your office may prefer to dispatch and arrive technicians on their side. Ask your office to confirm who is responsible for these actions.

> [!NOTE]
> **Note:** You must be [Checked-In on the Dispatch Board by the office](/v1/docs/configure-dispatch-board-appearance-and-settings#configure-technician-management) before they can dispatch you or you can dispatch yourself to a job. [Check In](/v1/docs/configure-dispatch-board-appearance-and-settings#configure-technician-management) is not the same as Clock In. Check In determines which technicians show up as available to work on the Dispatch Board for everyone in the office.

## Dispatch to a job

If the office hasn't dispatched you, you can dispatch yourself when you head out to a job.

1. Open the **job** you're heading out to.
2. On the *Job Details* (Residential) or *Work Order Details* (Commercial) screen that opens, tap **Dispatch**. ![HVAC maintenance job details including schedule, contact, and service level agreement.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/dispatch-and-arrive-at-a-service-agreement-visit-in-the-servicetitan-field-mobile-app-image-lqthwo5r.jpg?sv=2026-02-06&spr=https&st=2026-11-12T08%3A03%3A05Z&se=2026-11-12T09%3A03%3A05Z&sr=c&sp=r&sig=ZpMiim5fJvI2o4ifxi91KtkRUj2vjap59V8WkxO7oIg%3D)
3. The *Job* screen updates to show you're dispatched to your next job.

## Arrive at a job

When you've arrived at a job, you can mark yourself as *Arrived* to begin your work.

1. Open the job (Residential) or Work Order (Commercial) you're dispatched to and tap **Arrive**. ![HVAC maintenance job details including schedule, contact, and service agreement information.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/dispatch-and-arrive-at-a-service-agreement-visit-in-the-servicetitan-field-mobile-app-image-wq39tiur.jpg?sv=2026-02-06&spr=https&st=2026-11-12T08%3A03%3A05Z&se=2026-11-12T09%3A03%3A05Z&sr=c&sp=r&sig=ZpMiim5fJvI2o4ifxi91KtkRUj2vjap59V8WkxO7oIg%3D)
2. On the confirmation that pops up, tap **Yes** to mark yourself arrived.

> [!TIP]
> **Tip:** If you accidentally tap **Arrive**, you can tap **No** in the pop-up to cancel the action.

Depending on your company's setup, you may trigger several forms to complete after you arrive at a job. [Required arrival forms](/v1/docs/use-required-arrival-forms-in-fma) must be completed upon arrival. [Other types of forms](/v1/docs/complete-and-send-forms-in-fma) can be completed later.

## Want to learn more?

- Next topic: [Track equipment-related tasks for a Service Agreement visit in the ServiceTitan Field Mobile App](/v1/docs/track-equipment-tasks-for-a-service-agreement-visit-in-fma)