--- title: "Create Locations in Reputation Management" slug: "create-locations-in-reputation-management" updated: 2026-10-16T01:02:17Z published: 2026-10-16T01:02:17Z canonical: "help.servicetitan.com/create-locations-in-reputation-management" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Create Locations in Reputation Management ## Overview Create Locations for your business to power listings management, review management, and review generation in ServiceTitan Marketing Pro Reputation. Accurate and complete information for your locations is crucial for optimizing your local search visibility. --- ### #### Who uses this feature - Marketing managers, business owners, and other marketers on your team - Applies to all business types - Applies to all trades #### Feature configuration - To get started with Marketing Pro Reputation, request a demo on our [Pro Products page](https://www.servicetitan.com/features/pro), or reach out to your Customer Success Manager (CSM) or Pro Account Manager. ## Things to know - Before you start using Marketing Pro Reputation, set your Marketing Pro email settings. For more, see [Manage Marketing Pro settings](/v1/docs/manage-marketing-pro-settings). - Only the *Business Name*, *Business Units*, *Primary Category*, *Phone Number*, and *Address* fields are required when creating a location. However, we recommend completing as many fields as possible to build a complete and detailed profile. - Locations must be associated with one or more business units (BU) to use review generation. - When multiple locations are associated with the same business unit, the system automatically inserts the Location closest to the job site in a review request/survey. - After you create a location, ServiceTitan begins the activation process. For review-only locations, activation is completed immediately. If the location is connected to your listing sites, the process can take anywhere from several minutes to 1-2 days. You can monitor the progress using the status indicators on the *Locations* screen. - Reputation automatically adds new locations to your existing surveys for their business units, along with a Google review link for each one. If you update the business units for a location, that location also gets added to the existing surveys for any new business units. This helps keep your surveys up to date. - If you reach the maximum number of locations and need to add more, contact the account manager who helped you set up Marketing Pro. If you do not know who that is, contact your Customer Success Manager (CSM). - The Completeness score on the *Reputation Locations* screen appears only if the location has Listings Management turned on. This score does not affect your listings. Instead, it helps you see how detailed your listings are. Complete the following fields to reach 100% completeness in ServiceTitan: - Business Name - Primary Category - Secondary Categories - Street Address - City - State - Zip Code - Main Phone Number - Website - Email - Service Areas - Description - Featured Message - Services - Brands - Languages - Hours of Operation - Publisher-Specific Details - Profile Image ## Create a Location To send Review Requests to your customers according to your business location: 1. Go to the navigation bar and click **Marketing** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-marketing.png?sv=2026-02-06&spr=https&st=2026-10-28T01%3A14%3A05Z&se=2026-10-28T02%3A14%3A05Z&sr=c&sp=r&sig=Ztn0bAH%2BQMumf%2BHQ%2FhIkqcpsfElaCZIp7MwGUKBeT%2Fw%3D) . 2. In the side menu, click **Locations**. 3. Click **Create Location**. > [!NOTE] > **Note:** If you have multiple Locations, we recommend you create a Record for each one. ![ServiceTitan dashboard showing business location details and options to create a new location.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-locations-in-reputation-management-image-t557qzca.png?sv=2026-02-06&spr=https&st=2026-10-28T01%3A14%3A05Z&se=2026-10-28T02%3A14%3A05Z&sr=c&sp=r&sig=Ztn0bAH%2BQMumf%2BHQ%2FhIkqcpsfElaCZIp7MwGUKBeT%2Fw%3D) 1. On the *Create Location* screen that opens, provide information about: - [General Details](/v1/docs/create-locations-in-reputation-management#general-details) - [Contact Details](/v1/docs/create-locations-in-reputation-management#contact-details) - [Business Details](/v1/docs/create-locations-in-reputation-management#business-details) - [Hours of Operation](/v1/docs/create-locations-in-reputation-management#hours-of-operation) - [Publisher-Specific Details](/v1/docs/create-locations-in-reputation-management#publisherspecific-details) - [Social Media Links](/v1/docs/create-locations-in-reputation-management#social-media-links) - [Media](/v1/docs/create-locations-in-reputation-management#media) 2. When finished, click **Save**. ServiceTitan searches the web for existing listings and reviews for your Location. If none exist, new accounts will be created for the missing sites. This Location Record will be used for generating reviews, gathering and responding to reviews, and maintaining listing information across search sites and online directories. ### General Details 1. Search for your business location in the **Find your business using Google** field. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/base64-converted-image-1780411027503.png?sv=2026-02-06&spr=https&st=2026-10-28T01%3A14%3A05Z&se=2026-10-28T02%3A14%3A05Z&sr=c&sp=r&sig=Ztn0bAH%2BQMumf%2BHQ%2FhIkqcpsfElaCZIp7MwGUKBeT%2Fw%3D) 2. On the pop-up window that opens, review the fields that will be changed then click **Continue**. ![Confirmation prompt for changing Google Business details like name and address.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-locations-in-reputation-management-image-m4acku47.png?sv=2026-02-06&spr=https&st=2026-10-28T01%3A14%3A05Z&se=2026-10-28T02%3A14%3A05Z&sr=c&sp=r&sig=Ztn0bAH%2BQMumf%2BHQ%2FhIkqcpsfElaCZIp7MwGUKBeT%2Fw%3D) 3. Enter your **Business Name.** 4. Select the **Primary Category** of your business from the dropdown. 5. Select at least one **Secondary Category** of your business from the dropdown. Select *all* that apply to your business. 6. Select your **Location Status**. 7. Select **Activate listings management for this location** to link this location's data across your search sites and manage your listings. If you use a different vendor for managing your listings but still want to use Reputation for reviews, then leave this box unselected. 8. Select **Enable ROI Tracking** to measure jobs booked and revenue generated through your Google Business Profile. When selected, the *Reputation Business Impact* and *Reputation KPIs* sections show in the Overview Dashboard so you can see jobs booked, conversions, calls, actions, and revenue attributed to your Google Business Profiles. This allows you to get a clear measurement of Reputation Management return on investment (ROI). For more, see [Marketing Pro Reputation analytics](/v1/docs/use-marketing-pro-reputation-analytics). ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/base64-converted-image-1780411027504.png?sv=2026-02-06&spr=https&st=2026-10-28T01%3A14%3A05Z&se=2026-10-28T02%3A14%3A05Z&sr=c&sp=r&sig=Ztn0bAH%2BQMumf%2BHQ%2FhIkqcpsfElaCZIp7MwGUKBeT%2Fw%3D) ### Contact Details 1. Select the **Country** where your business is located. You can choose either **USA** or **Canada**. > [!NOTE] > **Note:** After clicking **Save**, the country selection becomes permanent. ![Form fields for entering business contact details, including country selection and phone numbers.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-locations-in-reputation-management-image-v07x3kgo.png?sv=2026-02-06&spr=https&st=2026-10-28T01%3A14%3A05Z&se=2026-10-28T02%3A14%3A05Z&sr=c&sp=r&sig=Ztn0bAH%2BQMumf%2BHQ%2FhIkqcpsfElaCZIp7MwGUKBeT%2Fw%3D) 2. Enter the **Address** of the Location. Address field names may differ depending on the country you choose. For example, if you're in the United States, you'll see the **State** and **Zip Code** fields. If you're in Canada, you'll see the **Province** and **Postal Code** fields. 3. Enter the **Main Phone Number** of the location. 4. (Optional) Enter an **Additional Phone Number** for the location. 5. Enter the **Website** of the location. 6. (Optional) Enter the **Email** of the location. > [!NOTE] > **Note:** This populates automatically based on the Company Email set in your Marketing settings. 7. Service Locations populate automatically based on your Zones set in **Settings ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-locations-in-reputation-management-image-zq95pr85.png?sv=2026-02-06&spr=https&st=2026-10-28T01%3A14%3A05Z&se=2026-10-28T02%3A14%3A05Z&sr=c&sp=r&sig=Ztn0bAH%2BQMumf%2BHQ%2FhIkqcpsfElaCZIp7MwGUKBeT%2Fw%3D) > Operations > Zones** if you have 20 zones or less. To add a service area for your location: > [!NOTE] > **Note:** Service areas are used only by Google and Bing. 1. Click **+Add Service Area**. ![GIF showing a Service Area being added.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-locations-in-reputation-management-image-s9nmvto8.gif?sv=2026-02-06&spr=https&st=2026-10-28T01%3A14%3A05Z&se=2026-10-28T02%3A14%3A05Z&sr=c&sp=r&sig=Ztn0bAH%2BQMumf%2BHQ%2FhIkqcpsfElaCZIp7MwGUKBeT%2Fw%3D) 2. Select the type of service area you want to add. Options include: - City - State/Province/Area - County - Zip Code/Postal Code 3. Enter the location's service area. 4. (Optional) Click **+Add Service Area** to add another service area. 5. If you don't have a physical business address for your customers to visit, you can click **Hide address in online listings** to hide the street address. ### Business Details 1. Select the **Business Units** of the Location. > [!NOTE] > **Note:** You can add the same business unit to multiple Locations to send review requests and connect to your existing listings. To add more Business unit options to send review requests, edit your location **Marketing Pro > Locations**. Select additional units and save changes. ![Form fields for business details including units, description, services, and year established.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-locations-in-reputation-management-image-jyhehjco.png?sv=2026-02-06&spr=https&st=2026-10-28T01%3A14%3A05Z&se=2026-10-28T02%3A14%3A05Z&sr=c&sp=r&sig=Ztn0bAH%2BQMumf%2BHQ%2FhIkqcpsfElaCZIp7MwGUKBeT%2Fw%3D) 2. Enter a **Description** that explains who you are and what you do. 3. (Optional) Enter a **Featured Message** that is a call-to-action statement for your business and is used on some websites. 4. (Optional) Select the **Services** your business provides. > [!NOTE] > **Note:** While this field is optional, adding your services increases the chance that your business will display in local searches for these keywords. 5. (Optional) Select the **Brands** that your business carries. > [!NOTE] > **Note:** While this field is optional, adding your brands increases the chance that your business will display in local searches for these keywords. 6. (Optional) Select the **Languages** that your team speaks. 7. Enter the year your business was established. ### Hours of Operation > [!NOTE] > **Note:** The Hours of Operation populate automatically based on your Business Hours set in **Settings ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-locations-in-reputation-management-image-wvn5h3wn.png?sv=2026-02-06&spr=https&st=2026-10-28T01%3A14%3A05Z&se=2026-10-28T02%3A14%3A05Z&sr=c&sp=r&sig=Ztn0bAH%2BQMumf%2BHQ%2FhIkqcpsfElaCZIp7MwGUKBeT%2Fw%3D) > Operations > Business Hours**. 1. Turn on the toggle for each day your business is open. For example, if your business is open on weekdays, turn on the *Monday, Tuesday, Wednesday, Thursday,* and *Friday toggles*. ![Hours of operation showing open and closed days for a business schedule.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-locations-in-reputation-management-image-v05mnhov.png?sv=2026-02-06&spr=https&st=2026-10-28T01%3A14%3A05Z&se=2026-10-28T02%3A14%3A05Z&sr=c&sp=r&sig=Ztn0bAH%2BQMumf%2BHQ%2FhIkqcpsfElaCZIp7MwGUKBeT%2Fw%3D) 2. Specify your operating hours for each day that your business is open. > [!TIP] > **Tip:** If your business is open all day, select **Open 24 hours**. ### Publisher-Specific Details Manage the Google Attributes for your listings. These attributes provide additional details about your business to help customers find and choose you. Google determines your available attributes based on the *Primary Category* selected for your business. For each attribute, select **Unspecified**, **Yes**, or **No**. For example, if you selected **Plumber** as your **Primary Category**, you can select **Yes** for **Credit cards** to indicate you accept credit card payments. ![Publisher-specific details showing options for credit cards and other services.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-locations-in-reputation-management-image-rldtngbp.png?sv=2026-02-06&spr=https&st=2026-10-28T01%3A14%3A05Z&se=2026-10-28T02%3A14%3A05Z&sr=c&sp=r&sig=Ztn0bAH%2BQMumf%2BHQ%2FhIkqcpsfElaCZIp7MwGUKBeT%2Fw%3D) ### Social Media Links Manage the social media links displayed on your business listings for this location. You can enter the following information: - Facebook URL - LinkedIn URL - Instagram Handle - X Handle > [!NOTE] > **Note:** Your Instagram and X handles must start with an '@'. ![Form fields for entering social media links and handles for business listings.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-locations-in-reputation-management-image-jxl4slel.png?sv=2026-02-06&spr=https&st=2026-10-28T01%3A14%3A05Z&se=2026-10-28T02%3A14%3A05Z&sr=c&sp=r&sig=Ztn0bAH%2BQMumf%2BHQ%2FhIkqcpsfElaCZIp7MwGUKBeT%2Fw%3D) ### Media 1. Upload a **Profile Photo**, typically a logo, to display on your online listings. The image file must be less than 5MB. We recommend using an image between 720x720 and 3000x3000 pixels. 2. (Optional) Upload a **Google Profile Photo**. The image must be between 250x250 and 500x500 pixels and less than 5MB. 3. (Optional) Upload a **Google Cover Photo**. The image must be at least 250x250 pixels. Google recommends using an image between 1024x575 pixels with a 16:9 aspect ratio. 4. (Optional) Upload a **Facebook Profile Picture**. The image must be at least 180x180 pixels but no more than 30,000x30,000 pixels with a 1:1 aspect ratio. ![Instructions for uploading profile pictures and cover photos on various platforms.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-locations-in-reputation-management-image-klea0iq7.png?sv=2026-02-06&spr=https&st=2026-10-28T01%3A14%3A05Z&se=2026-10-28T02%3A14%3A05Z&sr=c&sp=r&sig=Ztn0bAH%2BQMumf%2BHQ%2FhIkqcpsfElaCZIp7MwGUKBeT%2Fw%3D) ## Edit a Location To change your Location details: 1. Go to the navigation bar and click **Marketing ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-locations-in-reputation-management-image-gevlcyeq.png?sv=2026-02-06&spr=https&st=2026-10-28T01%3A14%3A05Z&se=2026-10-28T02%3A14%3A05Z&sr=c&sp=r&sig=Ztn0bAH%2BQMumf%2BHQ%2FhIkqcpsfElaCZIp7MwGUKBeT%2Fw%3D)**. 2. In the side menu, click **Locations**. 3. On the *Locations* screen find the Location, click **More** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-locations-in-reputation-management-image-orccae1x.png?sv=2026-02-06&spr=https&st=2026-10-28T01%3A14%3A05Z&se=2026-10-28T02%3A14%3A05Z&sr=c&sp=r&sig=Ztn0bAH%2BQMumf%2BHQ%2FhIkqcpsfElaCZIp7MwGUKBeT%2Fw%3D), and then select **Edit Location**. ![Business location management interface showing details and options for editing locations.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-locations-in-reputation-management-image-5jd8epbs.png?sv=2026-02-06&spr=https&st=2026-10-28T01%3A14%3A05Z&se=2026-10-28T02%3A14%3A05Z&sr=c&sp=r&sig=Ztn0bAH%2BQMumf%2BHQ%2FhIkqcpsfElaCZIp7MwGUKBeT%2Fw%3D) 4. Make changes and save the updates. > [!NOTE] > **Note:** If a business unit is connected to a survey, it can't be removed from the Location. ## View Location Listings For each location, you can view its listing sites along with their current status and any issues. You can also update the review generation link for each site. 1. Go to the navigation bar and click **Marketing ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-locations-in-reputation-management-image-a1409rel.png?sv=2026-02-06&spr=https&st=2026-10-28T01%3A14%3A05Z&se=2026-10-28T02%3A14%3A05Z&sr=c&sp=r&sig=Ztn0bAH%2BQMumf%2BHQ%2FhIkqcpsfElaCZIp7MwGUKBeT%2Fw%3D)**. 2. In the side menu, click **Locations**. 3. Find the Location on the *Locations* screen, click **More** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-locations-in-reputation-management-image-xjkmugar.png?sv=2026-02-06&spr=https&st=2026-10-28T01%3A14%3A05Z&se=2026-10-28T02%3A14%3A05Z&sr=c&sp=r&sig=Ztn0bAH%2BQMumf%2BHQ%2FhIkqcpsfElaCZIp7MwGUKBeT%2Fw%3D) then select **View Listings** or **Manage Listings** depending on whether your location is connected to your listing sites. ![Business location management interface showing active listings and options for editing.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-locations-in-reputation-management-image-9ptvbfwd.png?sv=2026-02-06&spr=https&st=2026-10-28T01%3A14%3A05Z&se=2026-10-28T02%3A14%3A05Z&sr=c&sp=r&sig=Ztn0bAH%2BQMumf%2BHQ%2FhIkqcpsfElaCZIp7MwGUKBeT%2Fw%3D) 4. On the *Manage Listings* screen that opens, you can take the following actions based on the listing site's status: ![Manage listings for Google, Facebook, and Yelp with attention needed for some issues.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-locations-in-reputation-management-image-bgd6ztkc.png?sv=2026-02-06&spr=https&st=2026-10-28T01%3A14%3A05Z&se=2026-10-28T02%3A14%3A05Z&sr=c&sp=r&sig=Ztn0bAH%2BQMumf%2BHQ%2FhIkqcpsfElaCZIp7MwGUKBeT%2Fw%3D) | **Listing site status** | **Actions** | | --- | --- | | Submitted | No actions are available | | Processing | No actions are available | | Live | Click **More** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-locations-in-reputation-management-image-k2pjzwtq.png?sv=2026-02-06&spr=https&st=2026-10-28T01%3A14%3A05Z&se=2026-10-28T02%3A14%3A05Z&sr=c&sp=r&sig=Ztn0bAH%2BQMumf%2BHQ%2FhIkqcpsfElaCZIp7MwGUKBeT%2Fw%3D) then select **Disconnect** | | Unavailable | Click **More** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-locations-in-reputation-management-image-jsdeutym.png?sv=2026-02-06&spr=https&st=2026-10-28T01%3A14%3A05Z&se=2026-10-28T02%3A14%3A05Z&sr=c&sp=r&sig=Ztn0bAH%2BQMumf%2BHQ%2FhIkqcpsfElaCZIp7MwGUKBeT%2Fw%3D) then select: - **Sign In** if the platform is signable - **View Listings** if the listing does not have a URL - **Verify Data** if the listing URL has issues | | Disconnected | Click **More** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-locations-in-reputation-management-image-jg20c9as.png?sv=2026-02-06&spr=https&st=2026-10-28T01%3A14%3A05Z&se=2026-10-28T02%3A14%3A05Z&sr=c&sp=r&sig=Ztn0bAH%2BQMumf%2BHQ%2FhIkqcpsfElaCZIp7MwGUKBeT%2Fw%3D) then select: - **Sign In** if the platform is signable - **Connect** if the platform isn't signable | 1. To enter a trustworthy review generation link on the site, click **Edit** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-locations-in-reputation-management-image-dtx28i97.png?sv=2026-02-06&spr=https&st=2026-10-28T01%3A14%3A05Z&se=2026-10-28T02%3A14%3A05Z&sr=c&sp=r&sig=Ztn0bAH%2BQMumf%2BHQ%2FhIkqcpsfElaCZIp7MwGUKBeT%2Fw%3D), then enter the data and save it. > [!NOTE] > **Note:** For Google, this is automatically populated for locations using their Google Place ID. ![Manage listings for Google and Facebook with status indicators and action buttons.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-locations-in-reputation-management-image-dmqidtue.png?sv=2026-02-06&spr=https&st=2026-10-28T01%3A14%3A05Z&se=2026-10-28T02%3A14%3A05Z&sr=c&sp=r&sig=Ztn0bAH%2BQMumf%2BHQ%2FhIkqcpsfElaCZIp7MwGUKBeT%2Fw%3D) 2. Review any site that needs attention. For more about issues the site might have click **View Issues: #**. ![Manage listings for Google and Facebook, highlighting issues needing attention.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-locations-in-reputation-management-image-8sdnxk9t.png?sv=2026-02-06&spr=https&st=2026-10-28T01%3A14%3A05Z&se=2026-10-28T02%3A14%3A05Z&sr=c&sp=r&sig=Ztn0bAH%2BQMumf%2BHQ%2FhIkqcpsfElaCZIp7MwGUKBeT%2Fw%3D) 3. On the *Issues* screen that opens, read the noted issues and consider making changes to the site to solve these issues. Example: If you can't link directly to a business Google review: 1. Enter [https://www.google.com/search?q=](https://www.google.com/search?q=) in the Google search query. 2. Enter the name of your business. Instead of spaces between each word, use a +. For example, if your business is named Northwest Heating and Cooling, enter the following for your Google account link: [https://www.google.com/search?q=northwest+heating+and+cooling](https://www.google.com/search?q=northwest+heating+and+cooling). ## Archive Locations Archiving a location deactivates it from all Reputation services and moves it to the *Archived* tab. 1. Go to the navigation bar and click **Marketing ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-locations-in-reputation-management-image-xjnvrjsz.png?sv=2026-02-06&spr=https&st=2026-10-28T01%3A14%3A05Z&se=2026-10-28T02%3A14%3A05Z&sr=c&sp=r&sig=Ztn0bAH%2BQMumf%2BHQ%2FhIkqcpsfElaCZIp7MwGUKBeT%2Fw%3D)**. 2. In the side menu, click **Locations**. 3. On the *Locations* screen that opens, if a Location **Status** shows *Active*, click **More** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-locations-in-reputation-management-image-eezsrwtn.png?sv=2026-02-06&spr=https&st=2026-10-28T01%3A14%3A05Z&se=2026-10-28T02%3A14%3A05Z&sr=c&sp=r&sig=Ztn0bAH%2BQMumf%2BHQ%2FhIkqcpsfElaCZIp7MwGUKBeT%2Fw%3D), then select **Archive**. ![Overview of business locations with options to edit, view listings, or archive.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-locations-in-reputation-management-image-c3kd1f5q.png?sv=2026-02-06&spr=https&st=2026-10-28T01%3A14%3A05Z&se=2026-10-28T02%3A14%3A05Z&sr=c&sp=r&sig=Ztn0bAH%2BQMumf%2BHQ%2FhIkqcpsfElaCZIp7MwGUKBeT%2Fw%3D) 4. In the *Archive Location* pop-up that opens, confirm that you understand archiving this location will deactivate it from all Reputation services then click **Confirm**. ![Confirmation dialog for archiving a location in Reputation services with checkbox.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-locations-in-reputation-management-image-d6vkrf2j.png?sv=2026-02-06&spr=https&st=2026-10-28T01%3A14%3A05Z&se=2026-10-28T02%3A14%3A05Z&sr=c&sp=r&sig=Ztn0bAH%2BQMumf%2BHQ%2FhIkqcpsfElaCZIp7MwGUKBeT%2Fw%3D) ## Unarchive Locations 1. Go to the navigation bar and click **Marketing ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-locations-in-reputation-management-image-k17lpr4q.png?sv=2026-02-06&spr=https&st=2026-10-28T01%3A14%3A05Z&se=2026-10-28T02%3A14%3A05Z&sr=c&sp=r&sig=Ztn0bAH%2BQMumf%2BHQ%2FhIkqcpsfElaCZIp7MwGUKBeT%2Fw%3D)**. 2. In the side menu, click **Locations**. 3. Click the **Archived** tab. 4. Find the Location on the *Locations* screen, click **Unarchive** then select **Reactivate Reviews Only** or **Reactivate Reviews and Listings**. ![List of business locations with options to reactivate reviews and listings.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-locations-in-reputation-management-image-e83k0xkd.png?sv=2026-02-06&spr=https&st=2026-10-28T01%3A14%3A05Z&se=2026-10-28T02%3A14%3A05Z&sr=c&sp=r&sig=Ztn0bAH%2BQMumf%2BHQ%2FhIkqcpsfElaCZIp7MwGUKBeT%2Fw%3D) ## Remove failed or canceled Locations 1. Go to the navigation bar and click **Marketing ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-locations-in-reputation-management-image-aod937f0.png?sv=2026-02-06&spr=https&st=2026-10-28T01%3A14%3A05Z&se=2026-10-28T02%3A14%3A05Z&sr=c&sp=r&sig=Ztn0bAH%2BQMumf%2BHQ%2FhIkqcpsfElaCZIp7MwGUKBeT%2Fw%3D)**. 2. In the side menu, click **Locations**. 3. On the *Locations* screen that opens, if a Location **Status** shows *Failed* or *Canceled*, click **More** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-locations-in-reputation-management-image-xvw3sfxf.png?sv=2026-02-06&spr=https&st=2026-10-28T01%3A14%3A05Z&se=2026-10-28T02%3A14%3A05Z&sr=c&sp=r&sig=Ztn0bAH%2BQMumf%2BHQ%2FhIkqcpsfElaCZIp7MwGUKBeT%2Fw%3D) then select **Remove**. ![User interface displaying business locations with options to edit or remove listings.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-locations-in-reputation-management-image-6q5a9i0g.png?sv=2026-02-06&spr=https&st=2026-10-28T01%3A14%3A05Z&se=2026-10-28T02%3A14%3A05Z&sr=c&sp=r&sig=Ztn0bAH%2BQMumf%2BHQ%2FhIkqcpsfElaCZIp7MwGUKBeT%2Fw%3D) The Location is removed from your Locations list. ## FAQ --- ### #### Is it possible to add more addresses in Marketing > Reputation > Listing? I’m not able to click + Create Location to add another address. You can have more than one address under **Marketing > Reputation > Listing**, but additional costs may apply. To add another address, please contact the Account Manager who originally helped you sign up for Marketing Pro. If you don’t know who that is, reach out to your Customer Success Manager (CSM). #### Why can’t I add my location for reputation management? If you reach the maximum number of locations and need to add more, reach out to your Customer Success Manager (CSM) or Pro Account Manager. ## Want to learn more? - See [Get started with Marketing Pro Reputation Management](/v1/docs/get-started-with-marketing-pro-reputation-management) - See [Create alerts in Reputation Management](/v1/docs/create-alerts-in-reputation-management) ServiceTitan's integrated marketing automation platform for email, SMS, direct mail, and digital ad campaigns. **What it does:** Drives new customer acquisition and repeat revenue by automating targeted campaigns across multiple channels — all tied to actual job revenue. **Also called:** ST Marketing, Marketing automation **Tags:** Marketing Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) Automated SMS or email requests sent to customers post-job asking them to leave a review on Google or other platforms. **What it does:** Increases review volume and star ratings — directly impacting organic search rankings and inbound lead flow. **Also called:** Review ask, Post-job review prompt **Tags:** Marketing Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) A physical service address associated with a customer, containing all jobs, equipment, and history for that property. **What it does:** Separates service history by property so businesses serving customers with multiple locations can track work at each site. **Also called:** Service address, Property record **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) Tools for requesting, monitoring, and responding to online reviews across Google, Yelp, and other platforms. **What it does:** Protects and grows a business's online reputation — the primary driver of inbound calls — by automating review requests and responses. **Also called:** Review management, Online reviews **Tags:** Marketing Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) A zone is a group of zip codes. Zones are generally used for organizational purposes. By setting up Zones in ServiceTitan, a color coded system will be created to help you organize jobs in certain locations both on the Dispatch Board and the Schedule Page. You may refer to zones as service areas within your business. [Learn more →](https://help.servicetitan.com/docs/servicetitan-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)