---
title: "Book a recall job from an existing job"
slug: "book-a-recall-job-from-an-existing-job"
updated: 2026-10-16T00:34:32Z
published: 2026-10-16T00:34:32Z
canonical: "help.servicetitan.com/book-a-recall-job-from-an-existing-job"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Book a recall job from an existing job

## 

## Overview

If a technician completes a job but the problem that the customer had persists, you can book a recall job (sometimes called a callback job). A recall job means the technician is essentially redoing the same job and working on the same issue as in the original job.

## 

---

### 

#### Who uses this feature

- Dispatchers and CSRs
- Applies to all business types
- Applies to all trades

## Things to know

- You can only recall jobs that have been marked as completed. To make changes to an upcoming job, see [Reschedule a job](/v1/docs/reschedule-a-job).
- You can tell that a job is a recall from the *R* next to the bill-to name.
- Because additional sales or revenue are not expected from them, recall jobs are automatically be set as N/C (No Charge) jobs.
- If you've set up recall, warranty, and lead job booking guides, you can book the job as a new job. For more information, see [Set recall, warranty, lead job booking guides](/v1/docs/set-recall-warranty-and-lead-job-booking-guides).
- When booking a recall, warranty, or lead from a previous job’s page, required custom fields and pre-populated job summaries don’t carry over.

## Book a recall job

1. Find and select the completed job from which you want to book a recall job.
2. On the top right of the screen, click **Job Actions** and select **Recall** from the dropdown. ![Dropdown menu showing job actions including recall and invoice status.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/book-a-recall-job-from-an-existing-job-image-5hrmz1er.png?sv=2026-02-06&spr=https&st=2026-10-27T00%3A23%3A15Z&se=2026-10-27T01%3A23%3A15Z&sr=c&sp=r&sig=skbYr%2BZpSyNdIlqJFhbXeJOwIjhJ773BUV6l%2B%2BZgSvQ%3D)
3. On the *Recall Job* pop-up, enter the relevant information, then click **Book**. ![Form for recalling a plumbing service job with priority and scheduling details.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/book-a-recall-job-from-an-existing-job-image-ykyl3gv4.png?sv=2026-02-06&spr=https&st=2026-10-27T00%3A23%3A15Z&se=2026-10-27T01%3A23%3A15Z&sr=c&sp=r&sig=skbYr%2BZpSyNdIlqJFhbXeJOwIjhJ773BUV6l%2B%2BZgSvQ%3D)
4. The new recall job screen opens and is marked as a Recall (*R*) for the original job. ![Job details for plumbing service in Moreno Valley, highlighting billing information and status.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/book-a-recall-job-from-an-existing-job-image-rpmgy6a5.png?sv=2026-02-06&spr=https&st=2026-10-27T00%3A23%3A15Z&se=2026-10-27T01%3A23%3A15Z&sr=c&sp=r&sig=skbYr%2BZpSyNdIlqJFhbXeJOwIjhJ773BUV6l%2B%2BZgSvQ%3D)

> [!TIP]
> **Tip**: Click **R** next to the Bill To profile to go to the original job screen.

## Want to learn more?

- See [Edit job information](/v1/docs/edit-job-information)
- See [Jobs and Projects](/v1/docs/jobs-and-projects)