--- title: "Book a job from a Thumbtack Lead" slug: "book-a-job-from-a-thumbtack-lead" updated: 2026-10-16T00:44:16Z published: 2026-10-16T00:44:16Z canonical: "help.servicetitan.com/book-a-job-from-a-thumbtack-lead" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Book a job from a Thumbtack Lead ## Overview After you [set up the Thumbtack Leads Integration](/v1/docs/set-up-the-thumbtack-leads-integration) and begin receiving requests on the *Booking* screen, you can start converting those Thumbtack Leads into jobs. --- ### #### Who uses this feature - Administrators, Customer Service Representatives (CSRs), Marketing Managers, Operations Managers, Project Managers, and anyone who receives Leads from Thumbtack. - Primarily for Residential Service & Replacement business types. #### Feature configuration - If you don't see the Thumbtack Leads Integration in your ServiceTitan account, you can request it at [https://marketplace.servicetitan.com/partner/thumbtack](https://marketplace.servicetitan.com/partner/thumbtack). - If you have questions about configuring the Thumbtack Leads Integration in your ServiceTitan account, please contact [integrations@servicetitan.com](mailto:integrations@servicetitan.com). - If you need help accessing your Thumbtack account, go to [Thumbtack.com/pro](https://www.thumbtack.com/pro) and enter your email address and password. If you still can't access your account, reset your password or go to [How to log in](https://help.thumbtack.com/article/logging-in-to-my-account) for further support. - If you have questions about the Leads you receive as a Thumbtack Pro, visit [Thumbtack's Help Center](https://help.thumbtack.com/) and [What are direct leads, claimable jobs, and opportunities?](https://help.thumbtack.com/article/types-of-leads). For further support, please contact Thumbtack at [https://help.thumbtack.com/contact-thumbtack](https://help.thumbtack.com/contact-thumbtack). ## Things to know - After you set up the integration, Thumbtack Leads flow in with your other online bookings on the ServiceTitan *Booking* screen. - **Direct Leads:** These Leads perfectly match your Thumbtack targeting preferences. They come from customers who searched for a pro, saw your profile, and reached out to you. You pay for direct Leads automatically. You can find these in the *Direct Leads* section of your *Leads* tab. > [!NOTE] > **Note:** Thumbtack doesn't currently collect the full address for customers who send Direct Leads, only for customers using the Thumbtack Instant Book feature. You'll need to contact customers to collect their full address and confirm their booking request before completing the workflow. - Depending on your account configuration, you might see different types of requests on the *Bookings* screen in addition to Thumbtack Leads. For more, see the [Understand the different booking types section](/v1/docs/manage-bookings#understand-the-different-booking-types) of [Manage bookings](/v1/docs/manage-bookings). - Pros are what Thumbtack calls contractors. For ServiceTitan customers interested in becoming Thumbtack pros, visit the [Thumbtack partnership landing page](https://www.thumbtack.com/pro?coBrand=servicetitan&utm_medium=partnership&utm_source=spa-servicetitan) to sign up for Thumbtack. - Only *Administrator* or *Owner* roles in ServiceTitan can accept the data agreement and set up the integration. - If a standard job type has multiple custom job types or business unit mappings, the job type and business units won't pre-populate in the Lead. - Setup for this leads integration is not available in Enterprise Hub accounts. ## Book a job from a Thumbtack Lead 1. Go to the navigation bar and click **Calls** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-local-phone.png?sv=2026-02-06&spr=https&st=2026-10-27T06%3A57%3A08Z&se=2026-10-27T07%3A57%3A08Z&sr=c&sp=r&sig=MQ9VHls%2BWI4hhIiubQtJqhamP0O1hYLQPHOjcy8xxzg%3D). 2. In the side menu, click **Bookings**. 3. On the *Bookings* screen that opens, select the Thumbtack Lead you want to accept as a job. > [!NOTE] > **Note:** On the Thumbtack Lead, you can view the customer's contact information, Leads submitted and scheduled dates, extra details provided by Thumbtack, and the Leads Integration and logo. ![Booking details for Michael Johnson and Leslie Alexander with contact information and job summary.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/book-a-job-from-a-thumbtack-lead-image-a2e4quxf.png?sv=2026-02-06&spr=https&st=2026-10-27T06%3A57%3A08Z&se=2026-10-27T07%3A57%3A08Z&sr=c&sp=r&sig=MQ9VHls%2BWI4hhIiubQtJqhamP0O1hYLQPHOjcy8xxzg%3D) 4. Review the details, then click **Accept**. 5. [Enter the job details](/v1/docs/enter-job-details) and finish [booking the job](/v1/docs/book-a-job). The Thumbtack marketing campaign is selected by default. > [!NOTE] > **Note:** Thumbtack doesn't currently collect the full address for customers who send Direct Leads. You'll need to contact customers to collect their full address and confirm their booking before completing the workflow. ## Want to learn more? - See [Map Job Types](/v1/docs/map-job-types) - See [Manage bookings](/v1/docs/manage-bookings) - See [Use alerts](/v1/docs/use-alerts) - See [Trane and American Standard Phone call leads integration](/v1/docs/trane-and-american-standard-phone-call-leads-integration) A customer calls in who intends to hire someone (the lasts over 60 seconds). This is a call lead. What this triggers in ServiceTitan The call is classified as a lead. On the dashboard, the call lead appears as a Lead under Call Metrics. [Learn more →](https://help.servicetitan.com/docs/understanding-calls-vocab) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)