Overview
Affirm is a financing provider that lets your customers split the cost of a project into smaller, manageable payments over time. When you enable Affirm, estimates that fall within a configured dollar range display Affirm's as low as monthly pricing in the Customer Portal and Field Mobile App. Customers can then pre-qualify for financing directly from the Customer Portal.
Who uses this feature
Administrators, office employees, and technicians
Primarily benefits Residential Service and Replacement and Residential Construction business types
Applies to all trades
Feature Configuration
Account configuration is required to use this feature. Contact Technical Support for details.
This feature is currently in Early Access and available for specific accounts. It is subject to change.
Things to know
Affirm financing is separate from Affirm payments. Affirm financing enables pre-qualification and as low as estimates. Affirm payments handles checkout transactions. Both can be active on the same account at the same time.
Affirm doesn't use financing plans or custom rules like other financing providers (for example, GreenSky or Synchrony). Instead, you choose from three available financing packages — Bronze, Silver, or Gold — each with different payment estimates, terms, and fees. You also configure an Estimate Range to determine when Affirm pricing appears on estimates.
When an estimate amount falls within your configured Estimate Range, Affirm's as low as pricing appears automatically. Estimates above the range display your default financing provider instead.
Pre-qualifying for Affirm does not affect the customer's credit score.
Affirm financing is available for accounts in the United States only.
Configure Affirm in Financing Settings
Set up Affirm as a financing provider and configure the estimate dollar range that determines when Affirm appears on estimates:
Go to the top toolbar and click Settings
.In the side panel, go to Integrations > Financing.
On the Providers tab, find the Affirm provider and click Get Started or Configure if Affirm has been set up before.
Select the appropriate merchant tier (Gold, Silver, or Bronze) and click Save.
Note: Your merchant tier is determined by your Affirm merchant account. Contact your Affirm account representative if you are unsure which tier to select.In the Estimate Range section, enter the minimum and maximum dollar amounts:
From: The minimum estimate amount at which Affirm pricing appears.
Up to: The maximum estimate amount at which Affirm pricing appears. Estimates above this amount display your default financing provider instead.
Note: Both fields are required. The From value cannot be greater than the Up to value.
Click Save.
Exclude business units from Affirm
To prevent Affirm from appearing on estimates for specific business units:
Go to Settings
> Integrations > Financing.On the Providers tab, find the Affirm provider card.
In the Excluded Business Units section, select the business units you want to exclude.
Click Save.
Review Affirm as low as estimates
After you configure Affirm, estimates that fall within your Estimate Range display Affirm's as low as monthly pricing automatically. This appears in two places:
Customer Portal
When a customer views a proposal in the Customer Portal, estimates within your Affirm range display the Affirm logo and as low as monthly pricing. The customer can tap the pricing to open the Affirm application flow.
Field Mobile App
When a technician views an estimate in the Field Mobile App, the as low as payment display shows Affirm pricing for estimates within the configured range. The technician can share the Affirm application link with the customer from the estimate view. Customers cannot apply directly through the FMA flow.
Apply for Affirm financing
Customers can pre-qualify and apply for Affirm financing directly from an estimate in the Customer Portal.
Apply from the Customer Portal
The customer opens a proposal in the Customer Portal and taps the Affirm "as low as" pricing.
In the Affirm Application dialog that opens, the customer enters:
First Name
Last Name
Phone Number
The customer taps Apply Now.
A new browser tab opens with Affirm's pre-qualification flow. The customer completes the application through Affirm's hosted experience.
Note: Submitting an application does not affect the customer's credit score.
Track Affirm applications
After customers submit Affirm applications, you can track their status and decisions in Application Management. Affirm applications appear alongside applications from other financing providers with no additional configuration required.
Go to the navigation bar and click Accounting.
In the side panel, go to Financing > Application Management.
Use the filters to view Affirm-specific applications.
Want to learn more?
For Affirm training, see Affirm x ServiceTitan | 101 Guide