Use Affirm Financing in ServiceTitan

Overview

Affirm is a Financing provider that lets your customers split the cost of a project into smaller, manageable payments over time. When you enable Affirm, estimates that fall within a configured dollar range display Affirm's as low as monthly pricing in the Customer Portal and Field Mobile App. Customers can then pre-qualify for financing directly from the Customer Portal. To get started, complete the Affirm x ServiceTitan | 101 Guide training before configuring Affirm in ServiceTitan.

Things to know

• Affirm is available as both a financing provider and as a payment method on an invoice. Within the finance flow, Affirm enables pre-qualification and as low as estimates. As a “Payments” tool, Affirm handles checkout transactions. Both can be active on the same account at the same time.

• Affirm doesn't use traditional financing plans or custom rules like other financing providers (for example, GreenSky or Synchrony). Instead, you choose from three pre-built financing packages — Bronze, Silver, or Gold — each with different payment estimates, terms, and fees. You also configure an Estimate Range to determine when Affirm pricing appears on estimates.

• When an estimate amount falls within your configured Estimate Range, Affirm's as low as pricing appears automatically. Estimates above the range display your default financing provider instead.

• Checking loan eligibility for Affirm does not affect the customer's credit 

• Affirm financing is available for accounts in the United States only.

Configure Affirm in Financing Settings

Set up Affirm as a financing provider and configure the estimate dollar range that determines when Affirm appears on estimates:

1. Go to the top toolbar and click Settings.

2. In the side panel, go to Integrations > Financing.

3. On the Providers tab, find the Affirm provider and click Get Started or Configure if Affirm has been set up before.

4. Select the appropriate merchant tier (Gold, Silver, or Bronze) and click Save.

   Note: Your merchant tier is determined by your Affirm merchant account. Contact your Affirm account representative if you are unsure which tier to select.

5. In the Estimate Range section, enter the minimum and maximum dollar amounts:

6. • From: The minimum estimate amount at which Affirm pricing appears.

   • Up to: The maximum estimate amount at which Affirm pricing appears (Affirm supports  up to $30K max). Estimates above this amount display your

     default financing provider instead.

     Note: Both fields are required. The From value cannot be greater than the Up to value.

7. Click Save.

   

Exclude business units from Affirm

To prevent Affirm from appearing on estimates for specific business units:

1. Go to Settings > Integrations > Financing.

2. On the Providers tab, find the Affirm provider card.

3. In the Excluded Business Units section, select the business units you want to exclude.

4. Click Save.
   

Review Affirm as low as estimates

After you configure Affirm, estimates that fall within your Estimate Range display Affirm's as low as monthly pricing automatically. This appears in two places:

Customer Portal

When a customer views a proposal in the Customer Portal, estimates within your Affirm range display the Affirm logo and as low as monthly pricing. The customer can tap the pricing to open the Affirm prequal flow. This lets them see whether they may qualify and, if approved, their estimated Purchasing power before they apply at checkout.

Field Mobile App

When a technician views an estimate in the Field Mobile App, the as low as payment display shows Affirm pricing for estimates within the configured range. The technician can share the Affirm application link with the customer from the estimate view. Customers cannot apply directly through the FMA flow.

Apply for Affirm financing

Customers can pre-qualify and apply for Affirm financing directly from an estimate in the Customer Portal.

Apply from the Customer Portal

1. The customer opens a proposal in the Customer Portal and taps the Affirm "as low as" pricing.

2. The customer taps - See if you Prequalify.

A new browser tab opens with Affirm's pre-qualification flow. The customer completes the application on their own device and through Affirm's hosted experience.

Note: Checking their eligibility does not affect the customer's credit.

Track Affirm applications

After customers complete the Affirm Prequalification flow, you can track their status and decisions in Application Management. Prequalification statuses appear alongside applications from other financing providers with no additional configuration required.

1. Go to the navigation bar and click Accounting.

2. In the side panel, go to Financing > Application Management.

3. Use the filters to view Affirm-specific applications.

Disclosure

Rates are 0%-36% APR. Payment options through Affirm are subject to an eligibility check, and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. Affirm availability and eligibility may vary. Restrictions apply. See affirm.com/terms#use. For licenses and disclosures, including information for New Mexico residents, see affirm.com/licenses. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Financing Law license. Affirm, Inc., NMLS 1883087. Affirm Loan Services, LLC, NMLS 1479506.

Want to learn more?

• See Financing Dashboard overview

• See Overview: GreenSky Custom Financing in ServiceTitan