Why does the ServiceTitan Mobile app close when I'm filling out a form?

Problem

The ServiceTitan Mobile app closes unexpectedly. This forces technicians to restart forms they were filling out. The issue occurs when the form is nearly complete.

Solution

Follow the steps below to solve the issue.

Delete and reinstall the ServiceTitan Mobile app

1. On your mobile device, locate the ServiceTitan app.

2. Press and hold the icon until options appear

3. Select Delete or Uninstall.

4. Go to the App Store for iOS or Google Play Store for Android.

5. Search for ServiceTitan.

6. Download and install the ServiceTitan Mobile app.

Check for ServiceTitan Mobile app updates

1. Open the App Store for iOS or Google Play Store for Android.

2. Search for ServiceTitan.

3. If an update is available, tap Update.

Update your mobile device

For iOS:

1. Go to Settings > General > Software Update.

2. If an update is available, tap Download and Install.

For Android:

1. Go to Settings > System > System update.

2. Tap Check for update.

3. If available, follow the prompts to install.

Record your screen

1. Start a new job in the ServiceTitan mobile app.

2. Begin recording your screen.

3. Fill out the form until the app closes.

4. Save the recording.

Check system requirements

1. Check the system requirements article.

2. Review the mobile app information.

3. Ensure your device meets all requirements.